Knowledge Management Systems: Concepts, Technologies and Practices

233 Pages·2021·7.12 MB·English

by  Shabahat Husain, Jean-Louis Ermine

Knowledge Management Systems
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KNOWLEDGE MANAGEMENT
SYSTEMS:
Concepts, Technologies
and Practices
SHABAHAT HUSAIN
Department of Library and Information Science
Aligarh Muslim University, India
JEAN-LOUIS ERMINE
Institut Mines-Te´le´com Business School
Universite´ Paris-Saclay, France
UnitedKingdom–NorthAmerica–Japan–India–Malaysia–China
EmeraldPublishingLimited
HowardHouse,WagonLane,BingleyBD161WA,UK
Firstedition2021
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ISBN:978-1-80117-349-0(Print)
ISBN:978-1-80117-348-3(Online)
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To Whom
Who taught me what i knew not
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Table of Contents
List of Figures and Tables ix
About the Authors xiii
Foreword xv
Preface xvii
Chapter 1 A Conceptual Approach to Knowledge Management 1
Chapter 2 An Overview and Trends in Knowledge Management 13
Chapter 3 Knowledge Management: Processes and Models 33
Chapter 4 The Virtuous KM Cycle, a Global Approach to
Managing Knowledge 61
Chapter 5 The Key Processes for KM: The Daisy Model 91
Chapter 6 Knowledge Management System: A Case Study of
Sonatrach, National Oil Company, Algeria 125
Chapter 7 Knowledge Management System Standardization:
An Overview 145
Chapter 8 Knowledge Management International Standards:
ISO 9001, 30401, and IAEA Safety Standards 155
Chapter 9 Artificial Intelligence and Knowledge Management 171
Chapter 10 Evaluation of Knowledge Management System 187
Index 203
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List of Figures and Tables
Figure 1.1. Knowledge Generation. 2
Figure 1.2. Data, Information, Knowledge, and Wisdom
(DIKW) Pyramid. 3
Figure 1.3. Spiral of Scientific Method. 4
Figure 1.4. The Knowledge Framework for Knowledge
Society. 8
Figure 3.1. Diagrammatic Representation of the Knowledge
Management Process. 38
Figure 3.2. Boisot I-Space KM Model (Adapted). 43
Figure 3.3. EFQM KM Model Virtuous Cycle. 46
Figure 3.4. EFQM KM Model Key Components
(Adapted). 47
Figure 3.5. SECI Model (Spiral) (Adapted). 49
Figure 3.6. Sense-making, Knowledge Creating, and
Decision-making. 53
Figure 3.7. Organizational Knowing Cycle. 55
Figure 3.8. Workflow of Choo’s KM Model. 56
Figure 3.9. Husain–Ermine AI-KM Model. 57
Figure 4.1. Knowledge Pyramid. 62
Figure 4.2. Knowledge Value Chain. 63
Figure 4.3. Knowledge Process Wheel. 65
Figure 4.4. Virtuous Knowledge Management Cycle. 66
Figure 4.5. The Virtuous Knowledge Management
Cycle as a Continuous Action of Progress. 68
Figure 4.6. An Example of Strategy Map. 70
Figure 4.7. An Example of Assesment of Critical Capacities
(Extract). 71
Figure 4.8. An Example of Knowledge Map. 72