Working with involuntary clients : a guide to practice PDF
Preview Working with involuntary clients : a guide to practice
Working with Involuntary Clients Working with Involuntary Clients A guide to practice 2nd edition Chris Trotter ®SAGE Los Angeles | London | New Delhi Singapore | Washington DC © Chris Trotter 2006 First published in 2006 by Allen & Unwin Pty Ltd. 83 Alexander St Crows Nest NSW 2065 Australia Reprinted 2007, 2008, 2009 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted underthe Copyright, Designs and Patents Act, 1988, this publication may be reproduced, stored or transmitted in any form, or by any means, only with the prior permission in writing of the publishers, or in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Inquiries concerning reproduction outside those terms should be sent to the publishers. SAGE Publications Ltd. 1 Oliver's Yard 55 City Road London EC1Y ISP SAGE Publications Inc 2455 Teller Road Thousand Oaks, California 91320 SAGE Publications India Pvt Ltd. Bl/I 1 Mohan Cooperative Industrial Area Mathura Road, New Delhi 110 044 India SAGE Publications Asia-Pacific Pte Ltd 33 Pekin Street #02-01 Far East Square Singapore 048763 British Library Cataloguing in Publication data A catalogue record for this book is available from the British Library ISBN: 978-1-4129-1880-0 (hbk) ISBN: 978-1-4129-1881-7 (pbk) Library of Congress Control Number 2005931206 Typeset in 10.5/13.5 Caslon 540 Roman by Bookhouse, Sydney Printed and bound by Athenaeum Press Ltd., Gateshead, Tyne & Wear Acknowledgments viii 1 Introduction 1 Who are involuntary clients? 2 The dual role of workers with involuntary clients 3 Direct practice 5 Sources of knowledge in work with involuntary clients 6 Evidence-based practice 8 The purpose of this book 15 The structure of the book 16 2 What works and what doesn't? 18 Approaches that work 21 Approaches that sometimes work 31 Approaches that don't work 53 An evidence-based practice model 54 Research evidence, theory and other practice models 55 Summary 63 Working with Involuntary Clients Role clarification 65 Dual role: Social control and helping 67 What is negotiable and what is not? 69 Confidentiality 71 Case manager, case planner or problem-solver? 73 The client's expectations 74 Helping the client to understand the nature of the professional relationship 76 Organisational expectations 78 Theoretical approach to the work 79 Case examples 79 Summary 85 Promoting pro-social outcomes 87 Identifying pro-social comments and actions 89 Providing rewards 91 Modelling pro-social behaviours 93 Challenging undesirable behaviours 95 Advantages of the pro-social approach 98 Criticisms of the pro-social approach 98 Summary 108 Problem-solving 109 Steps in the problem-solving process 110 Problem-solving, risk assessment and case planning 124 Criticisms of a problem-solving approach 130 Summary 140 The relationship 142 Empathy 143 Optimism 147 Humour 149 Self-disclosure 152 Client violence 154 Summary 157 Contents 7 Working with families 158 When is it appropriate to work with family groups? 159 Collaborative family counselling 161 A home-based model 162 The collaborative family counselling process 163 Pro-social modelling 173 The worker-client relationship 174 Summary 180 8 Evaluation 181 Single case study evaluation 183 Case analysis 187 Conclusion 189 Appendix: Principles of effective practice 191 References 193 Index 207 T his second edition of Working with Involuntary Clients continues to be inspired by William Reid's work on task-centred casework and by Don Andrews and his colleagues' work on pro-social modelling. While they come from different perspectives, their publications have provided the background for a great deal of my own research and for much of the material contained in this book. In writing the second edition I remain indebted to those people who assisted me with the first edition, in particular Michael Clanchy, Jan Mumford, Lloyd Owen, Colin Roberts and Rosemary Sheehan, as well as the many other colleagues, students and welfare professionals who provided me with case examples and who helped me develop the ideas and practices which are outlined in the book. Thanks also to Elizabeth Weiss from Allen & Unwin, who saw the potential of the book at the outset and has continued, with Alex Nahlous, to assist with this edition. Finally, thank you Joan, David and Rebecca and Moo for believing in me and for your ongoing support. Acknowledgments Note: For seminars or videos on working with involuntary clients, Associate Professor Chris Trotter can be contacted on email [email protected]
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