WC044 George Draft annual Report 2014-15

7.2 MB·English

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Annual Report 2014/15
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LIST OF TABLES ............................................................................................................................................................... 13
LIST OF FIGURES ............................................................................................................................................................ 20
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LIST OF GRAPHS.............................................................................................................................................................. 21
CHAPTER 1: MAYOR’S FOREWORD AND EXECUTIVE SUMMARY ......................................................................... 23
COMPONENT A: MAYOR’S FOREWORD ................................................................................................................ 23
EXECUTIVE SUMMARY .................................................................................................................................................. 26
1.1 MUNICIPAL MANAGER’S OVERVIEW ......................................................................................................................................... 26
1.2 MUNICIPAL FUNCTIONS, POPULATION AND ENVIRONMENTAL OVERVIEW ......................................................................................27
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1.2.1 Vision and Mission ..................................................................................................................................................... 27
1.2.2 Demographic Information ........................................................................................................................................ 27
1.2.3 Municipal Highlights .................................................................................................................................................. 31
1.2.4 Municipal Challenges ................................................................................................................................................. 32
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1.3 SERVICE DELIVERY OVERVIEW ................................................................................................................................................... 33
1.3.1 Basic Services Delivery Performance Highlights ...................................................................................................... 33
1.3.2 Basic Services Delivery Challenges ........................................................................................................................... 34
1.4 FINANCIAL HEALTH OVERVIEW ................................................................................................................................................ 34
1.4.1 Financial Viability Highlights .................................................................................................................................... 34
1.4.2 Financial Viability Challenges ................................................................................................................................... 34
1.4.3 National Key Performance Indicators – Municipal Financial Viability and Management (Ratios) ........................ 34
1.4.4 Financial Overview .................................................................................................................................................... 35
1.4.5 Operating Ratios ....................................................................................................................................................... 35
1.5 ORGANISATIONAL DEVELOPMENT OVERVIEW ............................................................................................................................ 36
1.5.1 Municipal Transformation and Organisational Development Highlights .............................................................. 36
1.5.2 Municipal Transformation and Organisational Development Challenges.............................................................. 36
1.6 AUDITED OUTCOMES .............................................................................................................................................................. 36
CHAPTER 2: GOVERNANCE ...................................................................................................................................... 38
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NATIONAL KEY PERFORMANCE INDICATORS - GOOD GOVERNANCE AND PUBLIC PARTICIPATION .................................................................... 38
COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE ................................................................... 38
2.1 POLITICAL GOVERNANCE STRUCTURE ....................................................................................................................................... 38
a) Council ....................................................a.................................................................................................................. 38
b) Executive Mayoral Committee ................................................................................................................................. 40
c) Portfolio Committees ............................................................................................................................................... 42
2.2 ADMINISTRATIVE GOVERNANCE STRUCTURE .............................................................................................................................. 46
COMPONENT B: INTERGOVERNMENTAL RELATIONS ......................................................................................... 47
2.3 INTERGOVERNMENTAL RELATIONS ........................................................................................................................................... 47
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2.3.1 Intergovernmental Structures ................................................................................................................................. 47
2.3.2 Joint projects and functions with Sector Departments .......................................................................................... 47
COMPONENT C: PUBLIC ACCOUNTABILITY .......................................................................................................... 48
2.4 WARD COMMITTEES ............................................................................................................................................................... 48
COMPONEDNT D: CORPORATE GOVERNANCE ....................................................................................................... 58
2.5 RISK MANAGEMENT ............................................................................................................................................................... 58
2.5.1 Risk Assessment Process .......................................................................................................................................... 58
2.5.2 Top Strategic Risks for the Municipality .................................................................................................................. 60
2.5.3 Top Ten Risks ............................................................................................................................................................. 61
2.6 ANTI-CORRUPTION AND ANTI-FRAUD ........................................................................................................................................ 61
2.6.1 Developed Strategies ............................................................................................................................................... 62
2.7 AUDIT COMMITTEE/S .............................................................................................................................................................. 62
2.7.1 Functions of the Audit Committee ........................................................................................................................... 62
2.7.2 Members of the Audit Committee ........................................................................................................................... 63
2.7.3 Municipal Audit Committee Recommendations ...................................................................................................... 63
2.8 INTERNAL AUDITING ............................................................................................................................................................... 65
2.9 SUPPLY CHAIN MANAGEMENT ..................................................................................................................................................72
2.9.1 Competitive Bids in Excess of R200 000 ................................................................................................................... 72
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2.9.2 Formal Written Price Quotations between R30 000 and R200 000 ....................................................................... 76
2.9.3 Deviation from Normal Procurement Processes ..................................................................................................... 76
2.9.4 Logistics Management .............................................................................................................................................. 77
2.9.5 Disposal Management ............................a.................................................................................................................. 78
2.9.6 Performance Management ...................................................................................................................................... 78
2.9.7 Findings of the Auditor- General on Procurement and Contract Management ..................................................... 79
2.10 BY-LAWS AND POLICIES .......................................................................................................................................................... 79
2.11 WEBSITE ............................................................................................................................................................................... 80
2.12 COMMUNICATION .................................................................................................................................................................. 82
2.12.1 Communicationr Unit ................................................................................................................................................ 83
2.12.2 Newsletters ............................................................................................................................................................... 83
2.12.3 Awareness Campaigns:............................................................................................................................................. 83
2.12.4 Additional Communication Channels Utilised ......................................................................................................... 83
CHAPTER 3: SERVICE DELIVERY PERFORMANCE ................................................................................................... 85
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3.1 OVERVIEW OF PERFORMANCE WITHIN THE ORGANISATION ........................................................................................................ 85
3.1.1 Legislative Requirements ......................................................................................................................................... 85
3.1.2 Organisation Performance ....................................................................................................................................... 86
3.1.3 Performance system followed for the financial year 2014/15 ................................................................................. 86
3.1.4 Individual Performance ............................................................................................................................................ 89
3.2 STRATEGIC SERVICE DELIVERY BUDGET IMPLEMENTATION PLAN (TOP LAYER) .............................................................................. 89
3.2.1 Overall Performance ................................................................................................................................................ 90
3.2.2 Actual performance against KPI’s set in terms of the Top Layer SDBIP .................................................................. 91
3.2.3 Service Providers Performance ................................................................................................................................ 98
3.2.4 Municipal Functions ............................................................................................................................................... 100
COMPONENT A: BASIC SERVICES ......................................................................................................................... 101
3.3 NATIONAL KEY PERFORMANCE INDICATORS – BASIC SERVICE DELIVERY AND LOCAL ECONOMIC DEVELOPMENT ...............................101
3.3.1 Total Employees: Civil Engineering Administration ............................................................................................... 102
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3.4 WATER PROVISION................................................................................................................................................................ 102
3.4.1 Highlights – Water Provision .................................................................................................................................. 102
3.4.2 Challenges – Water Provision ................................................................................................................................. 103
3.4.3 Water Service Delivery Levels ................a................................................................................................................. 103
3.4.4 Total employees –Water Services ........................................................................................................................... 104
3.4.5 Capital Expenditure – Water Services..................................................................................................................... 105
3.5 WASTE WATER (SANITATION) PROVISION ................................................................................................................................. 105
3.5.1 Highlights – Waste water (Sanitation) provision ................................................................................................... 106
3.5.2 Challenges – Waste water (Sanitation) provision .................................................................................................. 106
3.5.3 Waste Water (Sranitation) Service Delivery Levels ................................................................................................. 106
3.5.4 Total employees – Waste Water (Sanitation) Services .......................................................................................... 107
3.5.5 Capital Expenditure – Sanitation Services .............................................................................................................. 108
3.6 ELECTRICITY ......................................................................................................................................................................... 109
3.6.1 Highlights – Electricity............................................................................................................................................. 109
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3.6.2 Challenges – Electricity ............................................................................................................................................ 110
3.6.3 Electricity Service Delivery Levels ............................................................................................................................ 111
3.6.4 Training and Development – Electricity Services .................................................................................................... 112
3.6.5 Total employees – Electricity Services ..................................................................................................................... 113
3.6.6 Capital Expenditure – Electricity Services ............................................................................................................... 114
3.7 WASTE MANAGEMENT (REFUSE COLLECTIONS, WASTE DISPOSAL, STREET CLEANING AND RECYCLING) .............................................. 115
3.7.1 Highlights - Refuse Removal (Solid Waste) ............................................................................................................ 116
3.7.2 Challenges – Refuse Removal (Solid Waste) .......................................................................................................... 116
3.7.3 Refuse Removal (Solid Waste) Service Delivery Levels .......................................................................................... 116
3.7.4 Total employees – Solid Waste Services .................................................................................................................. 117
3.7.5 Capital Expenditure – Waste Management Services.............................................................................................. 118
3.8 HOUSING ..............................................................................................................................................................................118
3.8.1 Highlights - Housing ................................................................................................................................................ 119
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3.8.2 Challenges – Housing............................................................................................................................................... 119
3.8.3 Housing Waiting List ............................................................................................................................................... 119
3.8.4 Total employees – Housing ..................................................................................................................................... 119
3.8.5 Capital Expenditure – Housing ...............a................................................................................................................. 120
3.9 FREE BASIC SERVICES AND INDIGENT SUPPORT .......................................................................................................................... 121
3.9.1 Access to Free Basic Services .................................................................................................................................... 121
COMPONENT B: ROAD TRANSPORT .................................................................................................................... 123
3.10 ROADS AND STORMWATER .................................................................................................................................................... 123
ROADS ........................................................................................................................................................................................... 123
3.10.1 Highlights – Rorads and Stormwater ....................................................................................................................... 123
3.10.2 Challenges – Roads and Stormwater ...................................................................................................................... 123
3.10.3 Tarred (Asphalted) Roads ....................................................................................................................................... 124
3.10.4 Gravelled Roads ....................................................................................................................................................... 124
3.10.5 Cost of Construction/Maintenance: Roads ............................................................................................................. 124
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STORMWATER DRAINAGE ..................................................................................................................................................................... 124
3.10.6 Stormwater Infrastructure ..................................................................................................................................... 125
3.10.7 Cost of Construction/Maintenance: Stormwater ................................................................................................... 125
3.10.8 Total employees – Roads and Stormwater ............................................................................................................ 125
3.10.9 Capital Expenditure – Roads and Stormwater ....................................................................................................... 126
3.11 PUBLIC TRANSPORT ............................................................................................................................................................... 126
COMPONENT C: PLANNING AND DEVELOPMENT ............................................................................................... 127
3.12 PLANNING ............................................................................................................................................................................ 127
3.12.1 Planning Strategies ................................................................................................................................................. 127
3.12.2 Statistics on Applications Received for Land Use Development ............................................................................ 127
3.12.3 Statistics on Building Plan Approvals ..................................................................................................................... 128
3.12.4 Statistics on Property Management Income .......................................................................................................... 129
3.12.5 Total employees – Planning .................................................................................................................................... 129
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3.12.6 Capital Expenditure – Planning ............................................................................................................................... 130
3.13 LOCAL ECONOMIC DEVELOPMENT (LED) ................................................................................................................................. 130
3.13.1 Highlights – LED ........................................................................................................................................................ 131
3.13.2 Challenges – LED .....................................a................................................................................................................. 132
3.13.3 Strategic Areas – LED Strategy ............................................................................................................................... 132
3.13.4 LED initiatives .......................................................................................................................................................... 133
3.13.5 Expanded Public Works programme (EPWP) implementation ............................................................................. 134
3.13.6 Total employees – LED ............................................................................................................................................ 135
COMPONENT D: COMMUNITY AND SOCIAL SERVICES ....................................................................................... 135
3.14 LIBRARIES ...................r......................................................................................................................................................... 135
Introduction to Libraries ....................................................................................................................................................... 135
3.14.1 Highlights – Libraries ............................................................................................................................................... 136
3.14.2 Challenges - Libraries .............................................................................................................................................. 136
3.14.3 Service Statistics – Libraries .................................................................................................................................... 137
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3.14.4 Total Employees – Libraries .................................................................................................................................... 137
3.14.5 Capital Expenditure – Libraries ............................................................................................................................... 137
3.15 SOCIAL DEVELOPMENT .......................................................................................................................................................... 138
3.15.1 Introduction to Social Development ....................................................................................................................... 138
3.15.2 Highlights – Social Development ............................................................................................................................ 138
3.15.3 Challenges – Social Development ........................................................................................................................... 139
3.15.4 Service Statistics – Social Development ................................................................................................................. 139
3.15.5 Total employees – Social Development .................................................................................................................. 141
COMPONENT E: ENVIRONMENTAL PROTECTION ............................................................................................... 142
3.16 ENVIRONMENTAL PROTECTION ............................................................................................................................................... 143
3.16.1 Highlights – Environmental Protection .................................................................................................................. 143
3.16.2 Challenges – Environmental Protection ................................................................................................................. 143
3.16.3 Service Delivery Statistics – Environmental Protection ......................................................................................... 143
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3.16.4 Capital Expenditure – Environmental Protection................................................................................................... 143
COMPONENT F: SECURITY AND SAFETY ............................................................................................................ 144
3.17 TRAFFIC AND LICENSING ......................................................................................................................................................... 144
3.17.1 Introduction to Traffic and Licensing Searvices ....................................................................................................... 144
3.17.2 Highlights – Traffic and Licensing Services ............................................................................................................. 144
3.17.3 Challenges – Traffic and Licensing Services ............................................................................................................ 144
3.17.4 Service Statistics – Traffic and Licencing Services .................................................................................................. 145
3.17.5 Total employees – Traffic and Licencing Services .................................................................................................. 145
3.17.6 Capital Expenditure – Traffic and Licencing Services ............................................................................................. 147
3.18 FIRE AND DISASTER MANrAGEMENT ......................................................................................................................................... 147
3.18.1 Introduction to Fire and Disaster Management ..................................................................................................... 147
3.18.2 Highlights – Fire and Disaster Management........................................................................................................... 148
3.18.3 Challenges – Fire and Disaster Management .......................................................................................................... 148
3.18.4 Service Statistics – Fire and Disaster Management ................................................................................................ 148
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3.18.5 Total employees – Fire and Disaster Management ................................................................................................ 148
3.18.6 Capital Expenditure – Fire and Disaster Management ........................................................................................... 149
COMPONENT G: SPORT AND RECREATION ........................................................................................................ 149
3.19 HOLIDAY RESORTS AND CAMPSITES ........................................................................................................................................ 149
3.19.1 Introduction to Holiday Resorts and Campsites ..................................................................................................... 149
3.19.2 Service Statistics –Holiday Resorts and Campsites ................................................................................................ 150
3.20 SPORT GROUNDS AND SWIMMING POOLS ................................................................................................................................ 150
3.20.1 Introduction to Sport Grounds and Swimming Pools ........................................................................................... 150
3.20.2 Highlights – Sport Grounds and Swimming Pools .................................................................................................. 150
3.20.3 Challenges – Sport Grounds and Swimming Pools ................................................................................................. 150
3.20.4 Service Statistics – Sport Grounds and Swimming Pools ....................................................................................... 150
3.20.5 Employees – Sport Grounds and Swimming Pools ................................................................................................. 150
3.20.6 Capital Expenditure – Sport Grounds and Swimming Pools ...................................................................................151
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3.21 COMMUNITY HALLS, FACILITIES AND THUSONG CENTRES ........................................................................................................... 152
3.21.1 Employees – Community Halls, Facilities and Thusong Centres ............................................................................ 152
3.21.2 Capital Expenditure – Community Halls, Facilities, Thusong Centres .................................................................... 152
COMPONENT H: CORPORATE POLICY OFFICEaS AND OTHER SERVICES ............................................................ 154
3.22 OFFICE OF THE MUNICIPAL MANAGER ..................................................................................................................................... 154
3.22.1 Highlights – Office of the Municipal Manager ........................................................................................................ 154
3.22.2 Challenges – Office of the Municipal Manager ....................................................................................................... 154
3.22.3 Total employees – Office of the Municipal Manager .............................................................................................. 154
3.22.4 Capital Expenditure – Office of the Municipal Manager ........................................................................................ 155
3.23 ADMINISTRATION (COMrMITTEE SERVICES, RECORDS MANAGEMENT AND TELECOMMUNICATION) .................................................. 155
3.23.1 Highlights – Administration .................................................................................................................................... 155
3.23.2 Challenges – Administration ................................................................................................................................... 156
3.23.3 Total employees – Administration .......................................................................................................................... 156
3.23.4 Capital Expenditure – Administration .................................................................................................................... 156
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3.24 FINANCIAL SERVICES .............................................................................................................................................................. 157
3.24.1 Introduction: Financial Services .............................................................................................................................. 157
3.24.2 Highlights – Financial Services ................................................................................................................................ 157
3.24.3 Challenges – Financial Services ............................................................................................................................... 157
3.24.4 Total employees – Financial Services ...................................................................................................................... 157
3.25 HUMAN RESOURCE SERVICES ................................................................................................................................................. 158
3.25.1 Introduction: Human Resource Services ................................................................................................................. 158
3.25.2 Highlights – Human Resource Services ................................................................................................................... 158
3.25.3 Challenges – Human Resource Services .................................................................................................................. 159
3.25.4 Total employees – Human Resource Services ........................................................................................................ 159
COMPONENT I: ORGANISATIONAL PERFORMANCE SCORECARD ........................................................................ 159
3.26 DEVELOPMENT AND SERVICE DELIVERY PRIORITIES FOR 2015/16 ................................................................................................ 159
3.26.1 Affordable Quality Services..................................................................................................................................... 159
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3.26.2 Develop and Grow George ...................................................................................................................................... 162
3.26.3 Good Governance and Human Capital .................................................................................................................... 162
3.26.4 Participative Partnerships ....................................................................................................................................... 163
3.26.5 Safe, Clean and Green .............................a................................................................................................................. 163
CHAPTER 4: ORGANISATIONAL DEVELOPMENT .................................................................................................. 166
4.1 NATIONAL KEY PERFORMANCE INDICATORS – MUNICIPAL TRANSFORMATION AND ORGANISATIONAL DEVELOPMENT ...................... 166
4.2 INTRODUCTION TO THE MUNICIPAL WORKFORCE ...................................................................................................................... 166
4.2.1 Employment EquityTargets and Actuals ................................................................................................................ 166
4.2.2 Occupational Categories – Race .............................................................................................................................. 167
4.2.3 Occupational Lervels - Race ...................................................................................................................................... 167
4.2.4 Departments - Race ................................................................................................................................................. 168
4.3 VACANCY RATE ..................................................................................................................................................................... 169
4.4 TURNOVER RATE ................................................................................................................................................................... 169
4.5 MANAGING THE MUNICIPAL WORKFORCE ................................................................................................................................ 170
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4.5.1 Injuries ..................................................................................................................................................................... 170
4.5.2 Sick Leave ................................................................................................................................................................ 170
4.5.3 HR Policies and Plans................................................................................................................................................ 171
4.6 CAPACITATING THE MUNICIPAL WORKFORCE ........................................................................................................................... 172
4.6.1 Skills Matrix ............................................................................................................................................................. 172
4.6.2 Skills Development – Training Provided ................................................................................................................. 174
4.6.3 Skills Development - Budget Allocation .................................................................................................................. 175
4.6.4 MFMA Competencies ............................................................................................................................................... 175
4.7 MANAGING THE MUNICIPAL WORKFORCE EXPENDITURE ........................................................................................................... 176
4.7.1 Personnel Expenditure ............................................................................................................................................ 176
CHAPTER 5: FINANCIAL PERFORMANCE .............................................................................................................. 180
COMPONENT A: STATEMENT OF FINANCIAL PERFORMANCE .......................................................................... 180
5.1 FINANCIAL SUMMARY ............................................................................................................................................................ 180
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