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Visual six sigma : making data analysis lean PDF

576 Pages·2010·23.74 MB·English
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Visual Six Sigma Wiley & SAS Business Series TheWiley&SASBusinessSeriespresentsbooksthathelpsenior-levelmanagerswiththeir criticalmanagementdecisions. TitlesintheWiley&SASBusinessSeriesinclude: Agile by Design: An Implementation Guide to Analytic Lifecycle Management by Rachel Alt- Simmons AnalyticsinaBigDataWorld:TheEssentialGuidetoDataScienceandItsApplicationsbyBart Baesens BankFraud:UsingTechnologytoCombatLossesbyRevathiSubramanian Big Data, Big Innovation: Enabling Competitive Differentiation through Business Analytics by EvanStubbs Business Forecasting: Practical Problems and Solutions edited by Michael Gilliland, Len Tashman,andUdoSglavo BusinessIntelligenceApplied:ImplementinganEffectiveInformationandCommunicationsTech- nologyInfrastructurebyMichaelGendron BusinessIntelligenceandtheCloud:StrategicImplementationGuidebyMichaelS.Gendron BusinessTransformation:ARoadmapforMaximizingOrganizationalInsightsbyAimanZeid Data-DrivenHealthcare:HowAnalyticsandBIAreTransformingtheIndustrybyLauraMadsen DeliveringBusinessAnalytics:PracticalGuidelinesforBestPracticebyEvanStubbs Demand-DrivenForecasting:AStructuredApproachtoForecasting,SecondEdition by Charles Chase Demand-Driven Inventory Optimization and Replenishment: Creating a More Efficient Supply ChainbyRobertA.Davis DevelopingHumanCapital:UsingAnalyticstoPlanandOptimizeYourLearningandDevelopment InvestmentsbyGenePease,BarbaraBeresford,andLewWalker Economic and Business Forecasting: Analyzing and Interpreting Econometric Results by John Silvia,AzharIqbal,KaylynSwankoski,SarahWatt,andSamBullard Financial Institution Advantage and the Optimization of Information Processing by SeanC.Keenan FinancialRiskManagement:ApplicationsinMarket,Credit,Asset,andLiabilityManagementand FirmwideRiskbyJimmySkoglundandWeiChen FraudAnalyticsUsingDescriptive,Predictive,andSocialNetworkTechniques:AGuidetoData ScienceforFraudDetectionbyBartBaesens,VeroniqueVanVlasselaer,andWouterVerbeke HarnessOilandGasBigDatawithAnalytics:OptimizeExplorationandProductionwithData DrivenModelsbyKeithHoldaway HealthAnalytics:GainingtheInsightstoTransformHealthCarebyJasonBurke HeuristicsinAnalytics:APracticalPerspectiveofWhatInfluencesOurAnalyticalWorldbyCarlos Andre,ReisPinheiro,andFionaMcNeill HotelPricinginaSocialWorld:DrivingValueintheDigitalEconomybyKellyMcGuire Implement,ImproveandExpandYourStatewideLongitudinalDataSystem:CreatingaCultureof DatainEducationbyJamieMcQuigganandArmisteadSapp KillerAnalytics:Top20MetricsMissingfromyourBalanceSheetbyMarkBrown MobileLearning:AHandbookforDevelopers,Educators,andLearners by Scott McQuiggan, LucyKosturko,JamieMcQuiggan,andJenniferSabourin ThePatientRevolution:HowBigDataandAnalyticsAreTransformingtheHealthcareExperience byKrisaTailor PredictiveAnalyticsforHumanResourcesbyJacFitz-enzandJohnMattoxII PredictiveBusinessAnalytics:Forward-LookingCapabilitiestoImproveBusinessPerformanceby LawrenceMaiselandGaryCokins StatisticalThinking:ImprovingBusinessPerformance,SecondEditionby Roger W. Hoerl and RonaldD.Snee TooBigtoIgnore:TheBusinessCaseforBigDatabyPhilSimon Trade-BasedMoneyLaundering:TheNextFrontierinInternationalMoneyLaunderingEnforce- mentbyJohnCassara The Visual Organization: Data Visualization, Big Data, and the Quest for Better Decisions by PhilSimon UnderstandingthePredictiveAnalyticsLifecyclebyAlCordoba UnleashingYourInnerLeader:AnExecutiveCoachTellsAllbyVickieBevenour UsingBigDataAnalytics:TurningBigDataintoBigMoneybyJaredDean VisualSixSigma,SecondEditionbyIanCox,MarieGaudardandMiaStephens Formoreinformationonanyoftheabovetitles,pleasevisitwww.wiley.com. Visual Six Sigma Making Data Analysis Lean Ian Cox Marie A. Gaudard Mia L. Stephens Second Edition Copyright©2016bySASInstitute,Inc.Allrightsreserved. PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey. PublishedsimultaneouslyinCanada. Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinany formorbyanymeans,electronic,mechanical,photocopying,recording,scanning,orotherwise, exceptaspermittedunderSection107or108ofthe1976UnitedStatesCopyrightAct,without eitherthepriorwrittenpermissionofthePublisher,orauthorizationthroughpaymentofthe appropriateper-copyfeetotheCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers, MA01923,(978)750-8400,fax(978)646-8600,orontheWebatwww.copyright.com.Requests tothePublisherforpermissionshouldbeaddressedtothePermissionsDepartment,JohnWiley& Sons,Inc.,111RiverStreet,Hoboken,NJ07030,(201)748-6011,fax(201)748-6008,oronline athttp://www.wiley.com/go/permissions. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhaveusedtheirbest effortsinpreparingthisbook,theymakenorepresentationsorwarrantieswithrespecttothe accuracyorcompletenessofthecontentsofthisbookandspecificallydisclaimanyimplied warrantiesofmerchantabilityorfitnessforaparticularpurpose.Nowarrantymaybecreatedor extendedbysalesrepresentativesorwrittensalesmaterials.Theadviceandstrategiescontained hereinmaynotbesuitableforyoursituation.Youshouldconsultwithaprofessionalwhere appropriate.Neitherthepublishernorauthorshallbeliableforanylossofprofitoranyother commercialdamages,includingbutnotlimitedtospecial,incidental,consequential,orother damages. Forgeneralinformationonourotherproductsandservicesorfortechnicalsupport,please contactourCustomerCareDepartmentwithintheUnitedStatesat(800)762-2974,outsidethe UnitedStatesat(317)572-3993orfax(317)572-4002. Wileypublishesinavarietyofprintandelectronicformatsandbyprint-on-demand.Some materialincludedwithstandardprintversionsofthisbookmaynotbeincludedine-booksorin print-on-demand.IfthisbookreferstomediasuchasaCDorDVDthatisnotincludedinthe versionyoupurchased,youmaydownloadthismaterialathttp://booksupport.wiley.com.For moreinformationaboutWileyproducts,visitwww.wiley.com. LibraryofCongressCataloging-in-PublicationData: Names:Cox,Ian,1956– Title:Visualsixsigma:makingdataanalysislean/IanCox, MarieA.Gaudard,MiaL.Stephens. Description:Secondedition.|Hoboken:Wiley,2016.|Series:WileyandSAS businessseries|RevisededitionofVisualsixsigma,2010.|Includesindex. Identifiers:LCCN2016001878(print)|LCCN2016003459(ebook)| ISBN9781118905685(hardback)|ISBN9781119222262(epdf)| ISBN9781119222255(epub) Subjects:LCSH:Sixsigma(Qualitycontrolstandard)|Decisionsupport systems.|Decisionmaking—Statisticalmethods.|Organizational effectiveness.|BISAC:BUSINESS&ECONOMICS/StrategicPlanning. Classification:LCCHD30.213.C692016(print)|LCCHD30.213(ebook)| DDC658.4/013—dc23 LCrecordavailableathttp://lccn.loc.gov/2016001878 CoverDesign:Wiley CoverImage:©Studio-Pro/iStock.com PrintedintheUnitedStatesofAmerica 10987654321 Contents PrefacetotheSecondEdition ix PrefacetotheFirstEdition xiii Acknowledgments xv AbouttheAuthors xvii PART ONE BACKGROUND 1 Chapter1 Introduction 3 Chapter2 SixSigmaandVisualSixSigma 7 Chapter3 AFirstLookatJMP 27 Chapter4 ManagingDataandDataQuality 67 PART TWO CASE STUDIES 101 Chapter5 ReducingHospitalLateChargeIncidents 103 Chapter6 TransformingPricingManagementinaChemical Supplier 157 Chapter7 ImprovingtheQualityofAnodizedParts 223 Chapter8 InformingPharmaceuticalSalesandMarketing 297 Chapter9 ImprovingaPolymerManufacturingProcess 345 Chapter10 ClassificationofCells 437 PART THREE SUPPLEMENTARY MATERIAL 509 Chapter11 Beyond“PointandClick”withJMP 511 Index 539 vii

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Through Visual Six Sigma, learn what your data is telling your business. In the typical business environment of process improvement, you want simple-to-use tools that everyone can use at all levels to rapidly explore and interpret data. Visual Six Sigma: Making Data Analysis Lean helps you use your
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