® User Guide Everything you need to know about your Lively. Welcome to the GreatCall® Family! Thank you for choosing the Lively®. Your all-new mobile urgent response device features 5Star® medical alert service. With 5Star, you’ll have immediate, dependable access to our IAED-Certifed Agents who are trained to provide help in uncertain or unsafe situations—24 hours a day, 7 days a week. This helpful User Guide contains everything you need to know to about your Lively. And if you have any questions or need assistance, our award-winning, 100% U.S.- based customer service team stands ready to assist you. Best Regards, Your friends at GreatCall Contents Section 1: Getting Started .................................................................. 1 eK y Itesm ni oY ru eviL l y Bo x . 3 oY ru eviL l y . 4 c Atavi tni goY ru eviL l y . 8 Section 2: Charging ........................................................................... 13 Teh Cah nigr g Do kc . 41 sU ni g teh Cah nigr g Do kc . 61 ehW n to Cah egr oY ru eviL l y . 02 bA otu teh aB tter y Inacid to r . 12 Section 3: Using Your Lively .............................................................. 22 Trunni g on oY ru eviL l y . 32 Trunni g o �oY ru eviL l y . 42 ehW n to sU e oY ru eviL l y . 52 I Table of Contents ehW er to sU e oY ru eviL l y . 62 Callni g tS5 a r Sereciv . 72 Callni g 1-1-9 ni an emE egr nc y . 92 nA sew rni g Inoc nim g Calls . 03 Connectni g tiw h egrU nt Caer . 23 bA otu teh Sereciv Inacid to r . 3 tA tanihc g ecc A ssorei s . 43 Section 4: Fall Detection ................................................................... 38 aF ll Detectoi n . 93 oH w aF ll Detectoi n oW rsk . 04 Conr�nim g aF ll Detectoi n si nE able d . 14 eW arni goY ru eviL l y tiw h aF ll Detectoi n . 24 ahW t aH ep ns ni teh evE nt of a aF ll . 34 Section 5: Managing Your Account .................................................. 44 eMrGy atCall . 54 eP sr onal emE egr nc y orP l� e . 64 I Table of Contents Sennid g a Test Call to oY ru eviL l y . 84 Sennid g a Tone to niF d a Msi lp aec d eviL l y . 94 oL ac tni goY ru eviL l y sU ni g erG atCall niL k . 05 suJ t ni Case oN tes . 15 liB lni g Inforam toi n . 25 Legal ................................................................................................... 53 Tersm an d Contid oi ns . 35 Tesmr an d Contid oi ns fo r tpO oi nal eS ecivr s . 06 aD-03 y Retrun oP lci y . 16 eH alt h an d Safet y Inforam toi n . 26 I Table of Contents Section 1: Getting Started Topics • eK y Itesm in oY ru iL ev l y Box • oY ru iL ev ly • c Atiav ting oY ru iL ev ly 1 Getting Started Magneti c aL nay rd iL ev ly Cah rging Dokc ec A ssor y Clip 2 QUALCOMM CDMA MQUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 QMUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 M QUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 QMUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 Getting Started MQUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 MQUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 QMUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 QMUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 Key Items in Your Lively Box • Lively – nO eb- tu ton rU gent Resop nse deiv ec • Charging Dock – aE s , y dropi- n design em ans no fbmu ling iw t h oc rds • Magnetic Lanyard – eW ar oy ru iL ev l y aronu d oy ru nekc , safely • Accessory Clip – tA ta hc to oy ru op ekc t , ek sy or ehw re oc nev nient • User Guide – evE rty ih ng oy u need to kno w abotu oy ru iL ev ly i INFO dA ditional aec ssories are aav ilable for oy ru iL ev l . y lP ease iv sit su online at GreatCall.com/Accessories for om re inforam tion. 3 Getting Started Your Lively Sep aek r aB tter y Indiac tor Call tuB ton Seriv ec Indiac tor Mirc oohp ne 4 QUALCOMM CDMA QMUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 MQUOADLECLO : MSWM 1C0D0M A FCC ID : 2AA27-SW100 Getting Started • Speaker – Integrated into teh deiv ec , so oy u ac n eh ar teh S5 tar gA ent or 1-1-9 epO rator directl y trh ogu h teh deiv ec • Battery Indicator – Indiac tes ehw n teh batter y is lo , w and soh sw tah t it is ahc rging ehw n in teh Cah rging Dokc • Call Button – lA losw oy u to ac ll S5 tar seriv ec or 1-1-9 • Service Indicator – Teh Call tuB ton iw ll glo w ihw te indiac ting tah t oy ru deiv ec is read y to su e • Microphone – Integrated into teh deiv ec , so oy u ac n sep a k directl y to teh S5 tar gA ent or 1-1-9 epO rator directl y trh ogu h teh deiv ec 5 Getting Started