Unleashed Skype for Business PDF
Preview Unleashed Skype for Business
About This E-Book EPUB is an open, industry-standard format for e-books. However, support for EPUB and its many features varies across reading devices and applications. Use your device or app settings to customize the presentation to your liking. Settings that you can customize often include font, font size, single or double column, landscape or portrait mode, and figures that you can click or tap to enlarge. For additional information about the settings and features on your reading device or app, visit the device manufacturer’s Web site. Many titles include programming code or configuration examples. To optimize the presentation of these elements, view the e-book in single-column, landscape mode and adjust the font size to the smallest setting. In addition to presenting code and configurations in the reflowable text format, we have included images of the code that mimic the presentation found in the print book; therefore, where the reflowable format may compromise the presentation of the code listing, you will see a “Click here to view code image” link. Click the link to view the print-fidelity code image. To return to the previous page viewed, click the Back button on your device or app. Unleashed Skype for Business Alex Lewis, Pat Richard, Phil Sharp, Rui Maximo 800 East 96th Street, Indianapolis, Indiana 46240 USA Skype for Business Unleashed Copyright © 2017 by Pearson Education, Inc. All rights reserved. Printed in the United States of America. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, request forms, and the appropriate contacts within the Pearson Education Global Rights & Permissions Department, please visit www.pearsoned.com/permissions/. No patent liability is assumed with respect to the use of the information contained herein. Although every precaution has been taken in the preparation of this book, the publisher and author assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein. ISBN-13: 978-0-672-33849-6 ISBN-10: 0-672-33849-1 Library of Congress Control Number: 2016943460 First Printing: August 2016 Trademarks All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Que Publishing cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark. Warning and Disclaimer Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied. The information provided is on an “as is” basis. The authors and the publisher shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book. Special Sales For information about buying this title in bulk quantities, or for special sales opportunities (which may include electronic versions; custom cover designs; and content particular to your business, training goals, marketing focus, or branding interests), please contact our corporate sales department at [email protected] or (800) 382-3419. For government sales inquiries, please contact [email protected]. For questions about sales outside the U.S., please contact [email protected]. Editor-in-Chief Greg Wiegand Acquisitions Editor Trina MacDonald Development Editor Mark Renfrow Managing Editor Sandra Schroeder Senior Project Editor Tonya Simpson Copy Editor Bart Reed Indexer Cheryl Lenser Proofreader H. S. Rupa Technical Editor Tim Harrington Contributing Writers Adam Berns Adam Jacobs Iain Smith Ken Lasko John Cook Stale Hansen Tom Arbuthnot Fabian Kunz Shawn Harry Tom Morgan Editorial Assistant Cindy Teeters Cover Designer Chuti Prasertsith Compositor codeMantra Contents at a Glance Foreword Part I Overview 1 What Is Skype for Business? 2 What’s New in Skype for Business? 3 Business Case for Skype for Business? Part II Skype for Business Server 2015 Server Roles 4 Skype for Business Server 2015 Front End Server 5 Skype for Business Server 2015 Edge Server 6 Skype for Business Server 2015 Monitoring and Archiving Best Practices 7 Skype for Business Server 2015 Mediation Server 8 Persistent Chat Part III External Dependencies 9 Network Requirements and Best Practices 10 Dependent Services 11 Firewall, Reverse Proxy, and Security Requirements Part IV Administration and Management 12 Monitoring Skype for Business Server 2015 13 Administration of Skype for Business Server 2015 14 High Availability and Disaster Recovery Part V Migrating from Older Versions 15 Migrating from Lync Server 2010/2013 Part VI Skype for Business Server 2015 Voice, Video, and Integration 16 Skype for Business Server 2015 Telephony and Voice Integration 17 Advanced Skype for Business Server 2015 Voice Configuration 18 Skype for Business Native Video and Data Conferencing 19 Skype for Business Video Integration with Third-Party Products and Services Part VII Integration with Other Applications 20 Unified Contact Store, Exchange, and SharePoint Integration 21 Developing Skype for Business Solutions Part VIII Office 365 and Skype for Business Server 2015 Online 22 Skype for Business Online and Hybrid Deployments 23 Skype Integration Part IX Clients 24 Microsoft Lync for Mac Client 25 Mobile Clients 26 Windows and Browser Clients 27 VDI 28 UC Endpoints Part X Planning for Deployment 29 Planning for Skype for Business Online and Hybrid Deployments 30 Virtualization Support 31 Planning for Basic Skype for Business Server 2015 Services 32 Planning to Deploy External Services 33 Planning for Voice Deployment Index Table of Contents Foreword Part I Overview 1 What Is Skype for Business? Skype for Business Server Overview Instant Messaging and Presence Peer-to-Peer Audio Web, Audio, and Video Conferencing Enterprise Voice Persistent Chat Remote Access Skype for Business Server Terms and Acronyms Versions and Licensing Skype for Business Server Standard Edition Skype for Business Server Enterprise Edition Client and Server Licensing Integration with Other Microsoft Applications Integration with Exchange Server Integration with SharePoint Integration with Microsoft Office Integration with Third-Party Applications Summary 2 What’s New in Skype for Business? Animated Emoticons … and Consumer Integration The Consumerization of Lync New Topologies and Supported Architectures Hybrid and Online Features Broadcast Meetings Cloud PBX PSTN Calling Enhanced Mobile Experience In-place Upgrades Summary 3 Business Case for Skype for Business? Why Unified Communications Instant Messaging and Presence Web, Audio, and Video Conferencing Enterprise Telephony Unified Messaging Unified Communications Return on Investment (ROI) Unified Communications Investments Audio Conferencing Return on Investment Realizing ROI with Centralized Telephony Productivity Improvements Reduced Travel Costs Office Space Reduction Why Skype for Business Server 2015 for Unified Communications Software-Based Unified Communications Lower Total Cost of Ownership Deployment Flexibility Remote Access and Federation Summary Part II Skype for Business Server 2015 Server Roles 4 Skype for Business Server 2015 Front End Server Front End Server Installation Active Directory Schema Extension in Skype for Business Server 2015 Active Directory Forest Preparation in Skype for Business Server 2015 Active Directory Domain Preparation in Skype for Business Server 2015 Installation Skype for Business Server 2015 Topology Builder Standard Edition Installation Enterprise Edition Installation Configuration and Administration Overview Troubleshooting Best Practices Summary 5 Skype for Business Server 2015 Edge Server Edge Server Overview Access Edge Web Conferencing Edge A/V Edge XMPP Gateway Collocation Edge Server Installation Hardware Requirements Operation System Requirements Software Requirements Configure Networking Create the Edge Pool Install the Edge Server Edge Server Configuration Enabling Edge Server Features Introducing High Availability Adding Edge Servers to a Pool Edge Server Administration Editing the Global External Access Policy Creating a New External Access Policy Assigning External Access Policies Managing Federation Managing XMPP Federation Managing Public Providers Managing External Web Conferencing Features Managing A/V Edge Features Edge Server Troubleshooting Firewall Ports Routing Certificates DNS Records Windows Event Logs Skype for Business Centralized Logging Service Skype for Business Server Management Shell Telnet Troubleshooting Skype for Business Services Best Practices Summary 6 Skype for Business Server 2015 Monitoring and Archiving Best Practices
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