transformational leadership and turnover intention

96 Pages·2015·1.81 MB·English

TRANSFORMATIONAL LEADERSHIP AND TURNOVER INTENTION:
THE MEDIATING EFFECTS OF TRUST AND JOB PERFORMANCE
TRANSFORMATIONAL LEADERSHIP AND TURNOVER INTENTION:
THE MEDIATING EFFECTS OF TRUST AND JOB PERFORMANCE

A Thesis presented to
The Graduate School of Bangkok University

In Partial Fulfillment
of the Requirements for the Degree
Master of Business Administration

by
Saiful Islam Khan
2015
©2015
Saiful Islam Khan
All Rights Reserved
vi

ACKNOWLEDGEMENT

First, I would like to express my deepest gratitude to my advisor, Dr.Vanchai
Ariyabuddhiphongs, of the Bangkok University. He helped me to create this research
model, statistical analysis and scales translations. Truly, without his supports and
expertise, this thesis would not have been possible. I would also like to thank to Dr.
Sumas Wongsunopparat for his significant contribution for additional analysis. I owe
many thanks to Prof. Dr. Haruthai Numprasertchai of the Kasetsart University, for her
helpful insights that have been absolutely precious to polish the draft.
My special thanks goes to my beloved mother Mrs.Suraiya Begum, for her
everlasting love and sacrifices. Thank you for your patience and understanding; truly
you are the sunshine of my life, this thesis is dedicated to you. Also thanks to my
father Late Rashidul Islam Khan. Sincere thanks are extended to my three elder
sisters, Rashida Sultana, Ferdousi Sultana and Samia Sultana, for their unconditional
love. Thanks for always being there for me. Finally, thanks to my three brother in
laws Rabiul Alam, Mahmud Hasan and Abul Bashar, I am very grateful to all of you.
Also thanks to my cousin Sakib Haque, for your motivation and encouragement.
TABLE OF CONTENTS
Page
ABSTRACT…………………………………………………………………………..iv
ACKNOWLEDGEMENT……………………………………………………………vi
LIST OF TABLES……………………………………………………………………ix
LIST OF FIGURES………………………………………………………………...…x
CHAPTER 1: INTRODUCTION……………………………………………………..1
  1.1 Statement of the Problem ……………………….………………………...4
1.2 Research Objectives………………………………………………….…...5
1.3 Scope of Research………………………………………………………...6
1.4 Background of Fast Food Restaurants in Thailand ………………………6
1.5 Research Question…………………………………………………….......7
1.6 Importance of the Study…………………………………………..………7
1.7 Definition of Key Terms…………………………………………….…....8
1.8 Conceptual Model and Hypotheses………….…………………….….......9
1.9 Theoretical Framework…………………………………………….…....11
CHAPTER 2: LITERATURE REVIEW…………………………………………….12
2.1 Transformational Leadership ...…………………...…………………….12
2.2 Trust ………….………………………………………………………....17
2.3 Job Performance…………………………………………………...…….20
2.4 Turnover Intention……………………………………………………....24
CHAPTER 3: METHODOLOGY………………………………………………...…27
  3.1 Participants ……………………………………………………………...27
3.2 Instruments ………….…………………………………………………..30
3.3 Sampling Procedure……………………………………………………..34
viii

TABLE OF CONTENTS (Continued)
Page
CHAPTER 3: METHODOLOGY (Continued)
3.3.1 Data Collection………………………………………………………..34
3. 3.2 Sample Size, Power, and Precision…………………………………..34
3.3.3 Research Design……………………………………………...……….35
CHAPTER 4: RESULTS…………………………………………………………….37
4.1 Preliminary Analyses…………………………...……………………….37
4.2 Evaluating the Hypothesized Relations between the Transformational
Leadership, Trust, Job Performance and Turnover Intention..…………….39
4.2.1Tests of Hypotheses……………………………………………………39
4.2.2 Analysis of the Hypotheses……………………………………………39
4.3 Additional Analysis……………………………………………………...43
CHAPTER 5: DISCUSSION………………………………………………………...46
5.1 Conclusions and Implications …………………………………………..48
5.4 Limitations and Recommendations for Future Research………….….....49
BIBLIOGRAPHY……………………………………………………………………51
APPENDIX…………………………………………………………………………..70
Appendix A: Questionnaire Thai Version………………………………….71
Appendix B: Questionnaires Original Version ……………………….…….76
BIODATA……………………………………………………………………………82
LICENSE AGREEMENT OF THESIS PROJECT………………………………….84
ix

LIST OF TABLES
Page
Table 3.1 Participant’s Demographic Characteristics………………………………..29
Table 3.2 Factor Analysis of Transformational Leadership……………….……...….31
Table 3.3 Factor Analysis of Trust…...………………………………………………32
Table 3.4 Factor Analysis of Job Performance……………………………………....33
Table 3.5 Factor Analysis of Turnover Intention…………………………………….34
Table 4.1 Descriptive Statistics………………………………………………………38
Table 4.2 Bootstrap Results to Test the Significance of Mediation Effects...………..40
Table 4.3 Bootstrap Result for Indirect Effects...…………………….………..….….43
Table 4.4 Model Summary for Turnover Intention Model…………………………..43
Table 4.5 Model Summary…………………………………………………………...45
Table 4.6 Multiple Regression of Independent Variables on Turnover intention........45