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Thriving in the Workplace All-in-One For Dummies PDF

699 Pages·2010·7.9 MB·English
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spine=1.3920” Practical advice on keeping your job, Business/Career TrainingContinuing Education & Stress Management ConflictsManaging People & Effective Communication OthersManaging Yourself and OrganizationTime Management & Business Success Skills Making ETveryhthingr Eaisiver!™ ing in the advancing your career, and enjoying T Open the book and find: h yourself a bit along the way r place (cid:129) How to negotiate to get what you iv Wor k need and deserve Tough times mean tough job conditions. From job security i n to extra responsibilities, the job market changes regularly (cid:129) Advice on creating a time- g and you need to adapt. This comprehensive book gives management system you can live with people of all ages, in any job, and in any type of workplace A i n L the information, tips, and action plans needed to boost (cid:129) T he best ways to create a L professional value, increase visibility, and manage stress. productive work environment -IN th A L L - I N - O N E (cid:129) How to combat procrastination - e (cid:129) The foundation of success — get the lowdown on the key O business skills to ensure your success, from setting goals to being N W (cid:129) When (and how) to delegate an integral part of your team E o (cid:129) T ips for dealing with difficult (cid:129) Time for time management — discover how getting organized r people and managing your time are the smartest ways to preempt k problems in the workplace (cid:129) How to use business etiquette to p prevent problems l (cid:129) Talk the talk — understand the importance of communication a in the workplace, from being an active listener to speaking (cid:129) Suggestions on using online c positively to best practices in correspondence courses to get ahead e (cid:129) Manage negative situations — master the art of staying cool 7 when conflicts arise, dealing with difficult bosses and coworkers, BBOOOOKKSS and handling conflict constructively 1 IN (cid:129) Combat stress and decompress — get tips and tools for managing stress, letting go of tension, and relaxing when your Go to Dummies.com ® mind is working overtime for videos, step-by-step examples, how-to articles, or to shop! (cid:129) Business Success Skills (cid:129) Time Management & Organization (cid:129) Managing Yourself and Others (cid:129) Effective Communication $29.99 US / $35.99 CN / £19.99 UK (cid:129) Managing People & Conflicts (cid:129) Stress Management ISBN 978-0-470-57525-3 (cid:129) Continuing Education & Training spine=1.3920” Get More and Do More at Dummies.com ® Start with FREE Cheat Sheets Cheat Sheets include (cid:129) Checklists (cid:129) Charts (cid:129) Common Instructions (cid:129) And Other Good Stuff! To access the Cheat Sheet created specifically for this book, go to www.dummies.com/cheatsheet/thrivingintheworkplaceaio Get Smart at Dummies.com Dummies.com makes your life easier with 1,000s of answers on everything from removing wallpaper to using the latest version of Windows. Check out our (cid:129) Videos (cid:129) Illustrated Articles (cid:129) Step-by-Step Instructions Plus, each month you can win valuable prizes by entering our Dummies.com sweepstakes. * Want a weekly dose of Dummies? Sign up for Newsletters on (cid:129) Digital Photography (cid:129) Microsoft Windows & Office (cid:129) Personal Finance & Investing (cid:129) Health & Wellness (cid:129) Computing, iPods & Cell Phones (cid:129) eBay (cid:129) Internet (cid:129) Food, Home & Garden Find out “HOW” at Dummies.com *Sweepstakes not currently available in all countries; visit Dummies.com for official rules. Thriving in the Workplace ALL-IN-ONE FOR DUMmIES ‰ by Marty Brounstein, Michael C. Donaldson, Peter Economy, Allen Elkin, PhD, Sue Fox, Kevin Johnson, Malcolm Kushner, Susan Manning, Mark McCormack, Bob Nelson, PhD, Vivian Scott, Dirk Zeller, and Zig Ziglar 0011__557755225533--ffffiirrss..iinndddd ii 33//2244//1100 1100::4455 PPMM Thriving in the Workplace All-in-One For Dummies® Published by Wiley Publishing, Inc. 111 River St. Hoboken, NJ 07030-5774 www.wiley.com Copyright © 2010 by Wiley Publishing, Inc., Indianapolis, Indiana Published by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permit- ted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http:// www.wiley.com/go/permissions. Trademarks: Wiley, the Wiley Publishing logo, For Dummies, the Dummies Man logo, A Reference for the Rest of Us!, The Dummies Way, Dummies Daily, The Fun and Easy Way, Dummies.com, Making Everything Easier, and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and/ or its affi liates in the United States and other countries, and may not be used without written permission. All other trademarks are the property of their respective owners. Wiley Publishing, Inc., is not associated with any product or vendor mentioned in this book. LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITH- OUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY MAY BE CREATED OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES CONTAINED HEREIN MAY NOT BE SUITABLE FOR EVERY SITUATION. THIS WORK IS SOLD WITH THE UNDERSTANDING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR OTHER PROFESSIONAL SERVICES. IF PROFESSIONAL ASSISTANCE IS REQUIRED, THE SERVICES OF A COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT. NEITHER THE PUBLISHER NOR THE AUTHOR SHALL BE LIABLE FOR DAMAGES ARISING HEREFROM. THE FACT THAT AN ORGANIZA- TION OR WEBSITE IS REFERRED TO IN THIS WORK AS A CITATION AND/OR A POTENTIAL SOURCE OF FURTHER INFORMATION DOES NOT MEAN THAT THE AUTHOR OR THE PUBLISHER ENDORSES THE INFORMATION THE ORGANIZATION OR WEBSITE MAY PROVIDE OR RECOMMENDATIONS IT MAY MAKE. FURTHER, READERS SHOULD BE AWARE THAT INTERNET WEBSITES LISTED IN THIS WORK MAY HAVE CHANGED OR DISAPPEARED BETWEEN WHEN THIS WORK WAS WRITTEN AND WHEN IT IS READ. For general information on our other products and services, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002. For technical support, please visit www.wiley.com/techsupport. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Control Number: 2010924583 ISBN: 978-0-470-57525-3 Manufactured in the United States of America 10 9 8 7 6 5 4 3 2 1 0011__557755225533--ffffiirrss..iinndddd iiii 33//2244//1100 1100::4455 PPMM About the Authors Marty Brounstein is the principal of The Practical Solutions Group, a training and consulting fi rm that specializes in management and organizational effectiveness. Marty is the author of numerous books, including Handling the Diffi cult Employee: Solving Performance Problems; Coaching and Mentoring For Dummies; Managing Teams For Dummies; and Communicating Effectively For Dummies. Michael C. Donaldson, in his entertainment law practice, represents writers, directors, and producers. In addition to working on fi lms by such industry icons as Oliver Stone, Davis Guggenheim, and Lawrence Bender, Michael serves as General Counsel to Film Independent and the Writers Guild Foundation. He was recently honored with the Amicus Award by The International Documentary Association — an honor bestowed on only two others before him: Steven Spielberg and John Hendricks, the founder of the Discovery Channel. His book Clearance and Copyright is used in over 50 fi lm schools and has become the standard industry reference book. Peter Economy is associate editor of Leader to Leader, the Apex award-winning magazine of the Leader to Leader Institute, and author of numerous books, including Managing For Dummies, The SAIC Solution: How We Built an $8 Billion Employee-Owned Technology Company, The Management Bible, Home-Based Business For Dummies, Lessons from the Edge: Survival Skills for Starting and Growing a Company, Writing Fiction For Dummies, and many others. Allen Elkin, PhD, is the director of The Stress Management & Counseling Center in New York City and holds workshops and presentations for professional organizations and corporations, including the American Society of Contemporary Medicine and Surgery, the Drug Enforcement Agency, Morgan Stanley, IBM, PepsiCo, and the New York Stock Exchange. Sue Fox provides etiquette products, educational material, group training, and private consultations to business professionals, celebrities, corporations, and educational institutions through her company, The Etiquette Survival Group. She has set up many Etiquette Survival consultants throughout the United States and internationally. She is a professional member of the International Association of Protocol Consultants (IAPC). Kevin Johnson is the CEO of The Cutting Ed, Inc., a consulting company that specializes in helping clients envision education and training for the 21st century. He has more than 20 years’ experience working in education and fi guring out how to use technology to his advantage. 0011__557755225533--ffffiirrss..iinndddd iiiiii 33//2244//1100 1100::4455 PPMM Malcolm Kushner, America’s favorite humor consultant, is an internationally acclaimed expert on humor and communication and a professional speaker. Since 1982, he has trained thousands of managers, executives, and professionals how to gain a competitive edge with humor. His clients include IBM, Hewlett- Packard, AT&T, Chevron, Aetna, Motorola, and Bank of America. Co-creator of a humor exhibit featured at The Ronald Reagan Presidential Library, he also created the annual Cost of Laughing Index. Susan Manning teaches online courses for the University of Wisconsin-Stout and the University of Illinois’ Illinois Online Network in online learning, instructional design, technology tools, the synchronous classroom, and group work online. She has taught hundreds of faculty, including international faculty from Saudi Arabia, Denmark, Vietnam, and Russia. Susan can be heard regularly on The LearningTimes GreenRoom podcast (www.ltgreenroom.org). Mark McCormack is the founder of International Management Group, a multi-million-dollar worldwide corporation that is a consultant to 50 Fortune 500 companies. His books include What They Still Don’t Teach You at Harvard Business School and The World of Professional Golf. Bob Nelson, PhD, is president of Nelson Motivation, Inc., a cofounder of Recognition Professionals International, and a multi-million-copy best-selling author of numerous business books including 1001 Ways to Reward Employees, Managing For Dummies, and his most recent: Keeping Up in a Down Economy. For more information or interest in scheduling Dr. Nelson to present for your management group, conference, or association, visit his Web site at www. nelson-motivation.com or contact his company directly at 1-800-575-5521. Vivian Scott, author of Confl ict Resolution at Work For Dummies, is a Professional Certifi ed Mediator with a private practice in Snohomish, Washington and a member of the Washington Mediation Association. She also mediates with her collaborating authors at the Dispute Resolution Center of Sno. & Island Counties helping to resolve a variety of disputes. She received the Silver Screen Award from the U.S. International Film and Video Festival for her role as developer and executive producer of the America at Work video series, which aired on the USA Network. Dirk Zeller, CEO of Sales Champions and Real Estate Champions, is one of the world’s most published authors on success, time management, sales, and productivity. As a speaker and lecturer he has presented before large audiences on fi ve continents. His tools, systems, and strategies for success are used in more than 97 countries worldwide. Zig Ziglar, chairman of The Zig Ziglar Corporation, is an internationally known authority on high-level performance. He is considered the icon for motivation and inspiration. A renowned speaker and lecturer, Zig addresses over 300,000 people annually at Get Motivated seminars across the United States. He is the author of 29 books, ten of which are bestsellers, including See You at the Top, Over the Top, and Something to Smile About. 0011__557755225533--ffffiirrss..iinndddd iivv 33//2244//1100 1100::4455 PPMM 0011__557755225533--ffffiirrss..iinndddd vv 33//2244//1100 1100::4455 PPMM Publisher’s Acknowledgments We’re proud of this book; please send us your comments at http://dummies.custhelp.com. For other comments, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002. Some of the people who helped bring this book to market include the following: Acquisitions, Editorial, and Media Composition Services Development Project Coordinator: Patrick Redmond Compilation Editor: Tracy L. Barr Layout and Graphics: Christin Swinford, Project Editors: Alissa Schwipps, Julie Trippetti Sarah Faulkner Illustrator: Pam Tanzey Acquisitions Editor: Tracy Boggier Proofreaders: Laura Albert, Cynthia Fields, Copy Editor: Caitlin Copple John Greenough Assistant Editor: Erin Calligan Mooney Indexer: BIM Indexing & Proofreading Editorial Program Coordinator: Joe Niesen Technical Editor: Shweta L. Khare Editorial Managers: Jennifer Ehrlich, Christine Meloy Beck Senior Editorial Assistant: David Lutton Editorial Assistant: Jennette ElNaggar Art Coordinator: Alicia B. South Cover Photos: Nicholas Rigg Cartoons: Rich Tennant (www.the5thwave.com) Publishing and Editorial for Consumer Dummies Diane Graves Steele, Vice President and Publisher, Consumer Dummies Kristin Ferguson-Wagstaffe, Product Development Director, Consumer Dummies Ensley Eikenburg, Associate Publisher, Travel Kelly Regan, Editorial Director, Travel Publishing for Technology Dummies Andy Cummings, Vice President and Publisher, Dummies Technology/General User Composition Services Debbie Stailey, Director of Composition Services 0011__557755225533--ffffiirrss..iinndddd vvii 33//2244//1100 1100::4455 PPMM Contents at a Glance Introduction ................................................................ 1 Book I: Key Business Skills to Enhance Your Chance of Success ................................................ 7 Chapter 1: Recognizing the Hallmarks of Success .........................................................9 Chapter 2: Gearing Yourself Up to Get Results ............................................................25 Chapter 3: Goal Setting Made Easy ................................................................................47 Chapter 4: Being an Integral Part of a Team .................................................................61 Chapter 5: Negotiating to Get What You Need and Deserve ......................................73 Book II: Getting Organized and Managing Your Time: Smart Ways to Preempt Problems ............................... 95 Chapter 1: Peas in a Pod: Organization and Time Management ................................97 Chapter 2: Focusing Your Efforts, Prioritizing Tasks, and Blocking Your Time ....113 Chapter 3: Setting Up and Maintaining a Productive Workspace ............................131 Chapter 4: Defending Your Day from Interruptions ..................................................147 Chapter 5: Overcoming Procrastination .....................................................................165 Chapter 6: Putting an End to the Perils of Paperwork and Data ..............................181 Chapter 7: Fine-Tuning Organization Skills with Technology ..................................197 Book III: Taking Charge of What You Can .................. 217 Chapter 1: Managing Yourself: Taking Care of No. 1 .................................................219 Chapter 2: Managing Meetings .....................................................................................235 Chapter 3: The Fine Art of Delegating .........................................................................253 Book IV: Get to the @#% Point! Communicating Effectively ....................................... 269 Chapter 1: Telling It Like It Is: The Fundamentals of Communication ....................271 Chapter 2: Listening Actively .......................................................................................285 Chapter 3: Speaking Assertively ..................................................................................307 Chapter 4: You’ve Got Mail: Communicating Electronically ....................................327 Chapter 5: Taking Advantage of the Spotlight: Giving Effective Presentations .....343 0022__557755225533--ffttoocc..iinndddd vviiii 33//2244//1100 1100::4466 PPMM Book V: Can’t We All Just Get Along? Navigating Tricky Workplace Relationships and Situations .......... 365 Chapter 1: Understanding Offi ce Politics....................................................................367 Chapter 2: Preventing Problems with Business Etiquette ........................................381 Chapter 3: Staying Cool When Confl icts Arise ...........................................................399 Chapter 4: Dealing with Diffi cult Bosses and Co-Workers ........................................421 Chapter 5: Handling Confl ict Constructively ..............................................................435 Chapter 6: Serving Your Customers and Hurdling Challenges ................................461 Chapter 7: Managing Ethical Dilemmas at Work ........................................................477 Chapter 8: When Worlds Collide: Managing Change on the Job .............................493 Book VI: Managing Stress in Stressful Times .............. 505 Chapter 1: De-Stress at Work (And Still Keep Your Job) ..........................................507 Chapter 2: Letting Go of Tension .................................................................................525 Chapter 3: Quieting Your Mind ....................................................................................545 Chapter 4: The Secrets of Stress-Resistant Thinking ................................................565 Book VII: Going Further to Get Ahead: Certifications and Courses to Enhance Your Value ........................... 581 Chapter 1: Discovering What’s Available Online .......................................................583 Chapter 2: Debunking Myths about Online Education ..............................................601 Chapter 3: Using ePortfolio to Track and Tout Your Accomplishments ................617 Index ...................................................................... 633 0022__557755225533--ffttoocc..iinndddd vviiiiii 33//2244//1100 1100::4466 PPMM

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