Thriving in the Workplace All-in-One For Dummies

699 Pages·2010·7.9 MB·English

by  Consumer Dummies

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Thriving in the
Workplace
ALL-IN-ONE
FOR
DUMmIES
‰
by Marty Brounstein, Michael C. Donaldson,
Peter Economy, Allen Elkin, PhD, Sue Fox, Kevin
Johnson, Malcolm Kushner, Susan Manning,
Mark McCormack, Bob Nelson, PhD, Vivian
Scott, Dirk Zeller, and Zig Ziglar
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Thriving in the Workplace All-in-One For Dummies®
Published by
Wiley Publishing, Inc.
111 River St.
Hoboken, NJ 07030-5774
www.wiley.com
Copyright © 2010 by Wiley Publishing, Inc., Indianapolis, Indiana
Published by Wiley Publishing, Inc., Indianapolis, Indiana
Published simultaneously in Canada
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Library of Congress Control Number: 2010924583
ISBN: 978-0-470-57525-3
Manufactured in the United States of America
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About the Authors
Marty Brounstein is the principal of The Practical Solutions Group, a training
and consulting fi rm that specializes in management and organizational
effectiveness. Marty is the author of numerous books, including Handling the
Diffi cult Employee: Solving Performance Problems; Coaching and Mentoring For
Dummies; Managing Teams For Dummies; and Communicating Effectively For
Dummies.
Michael C. Donaldson, in his entertainment law practice, represents
writers, directors, and producers. In addition to working on fi lms by such
industry icons as Oliver Stone, Davis Guggenheim, and Lawrence Bender,
Michael serves as General Counsel to Film Independent and the Writers
Guild Foundation. He was recently honored with the Amicus Award by The
International Documentary Association — an honor bestowed on only two
others before him: Steven Spielberg and John Hendricks, the founder of the
Discovery Channel. His book Clearance and Copyright is used in over 50 fi lm
schools and has become the standard industry reference book.
Peter Economy is associate editor of Leader to Leader, the Apex award-winning
magazine of the Leader to Leader Institute, and author of numerous books,
including Managing For Dummies, The SAIC Solution: How We Built an $8
Billion Employee-Owned Technology Company, The Management Bible,
Home-Based Business For Dummies, Lessons from the Edge: Survival Skills
for Starting and Growing a Company, Writing Fiction For Dummies, and many
others.
Allen Elkin, PhD, is the director of The Stress Management & Counseling
Center in New York City and holds workshops and presentations for
professional organizations and corporations, including the American Society
of Contemporary Medicine and Surgery, the Drug Enforcement Agency,
Morgan Stanley, IBM, PepsiCo, and the New York Stock Exchange.
Sue Fox provides etiquette products, educational material, group training,
and private consultations to business professionals, celebrities, corporations,
and educational institutions through her company, The Etiquette Survival
Group. She has set up many Etiquette Survival consultants throughout
the United States and internationally. She is a professional member of the
International Association of Protocol Consultants (IAPC).
Kevin Johnson is the CEO of The Cutting Ed, Inc., a consulting company that
specializes in helping clients envision education and training for the 21st
century. He has more than 20 years’ experience working in education and
fi guring out how to use technology to his advantage.
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Malcolm Kushner, America’s favorite humor consultant, is an internationally
acclaimed expert on humor and communication and a professional speaker.
Since 1982, he has trained thousands of managers, executives, and professionals
how to gain a competitive edge with humor. His clients include IBM, Hewlett-
Packard, AT&T, Chevron, Aetna, Motorola, and Bank of America. Co-creator
of a humor exhibit featured at The Ronald Reagan Presidential Library, he
also created the annual Cost of Laughing Index.
Susan Manning teaches online courses for the University of Wisconsin-Stout
and the University of Illinois’ Illinois Online Network in online learning,
instructional design, technology tools, the synchronous classroom, and
group work online. She has taught hundreds of faculty, including international
faculty from Saudi Arabia, Denmark, Vietnam, and Russia. Susan can be heard
regularly on The LearningTimes GreenRoom podcast (www.ltgreenroom.org).
Mark McCormack is the founder of International Management Group, a
multi-million-dollar worldwide corporation that is a consultant to 50 Fortune
500 companies. His books include What They Still Don’t Teach You at Harvard
Business School and The World of Professional Golf.
Bob Nelson, PhD, is president of Nelson Motivation, Inc., a cofounder of
Recognition Professionals International, and a multi-million-copy best-selling
author of numerous business books including 1001 Ways to Reward Employees,
Managing For Dummies, and his most recent: Keeping Up in a Down Economy.
For more information or interest in scheduling Dr. Nelson to present for your
management group, conference, or association, visit his Web site at www.
nelson-motivation.com or contact his company directly at 1-800-575-5521.
Vivian Scott, author of Confl ict Resolution at Work For Dummies, is a
Professional Certifi ed Mediator with a private practice in Snohomish,
Washington and a member of the Washington Mediation Association. She
also mediates with her collaborating authors at the Dispute Resolution
Center of Sno. & Island Counties helping to resolve a variety of disputes. She
received the Silver Screen Award from the U.S. International Film and Video
Festival for her role as developer and executive producer of the America at
Work video series, which aired on the USA Network.
Dirk Zeller, CEO of Sales Champions and Real Estate Champions, is one of
the world’s most published authors on success, time management, sales,
and productivity. As a speaker and lecturer he has presented before large
audiences on fi ve continents. His tools, systems, and strategies for success
are used in more than 97 countries worldwide.
Zig Ziglar, chairman of The Zig Ziglar Corporation, is an internationally
known authority on high-level performance. He is considered the icon for
motivation and inspiration. A renowned speaker and lecturer, Zig addresses
over 300,000 people annually at Get Motivated seminars across the United
States. He is the author of 29 books, ten of which are bestsellers, including
See You at the Top, Over the Top, and Something to Smile About.
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Publisher’s Acknowledgments
We’re proud of this book; please send us your comments at http://dummies.custhelp.com.
For other comments, please contact our Customer Care Department within the U.S. at 877-762-2974,
outside the U.S. at 317-572-3993, or fax [phone].
Some of the people who helped bring this book to market include the following:
Acquisitions, Editorial, and Media Composition Services
Development
Project Coordinator: Patrick Redmond
Compilation Editor: Tracy L. Barr
Layout and Graphics: Christin Swinford,
Project Editors: Alissa Schwipps, Julie Trippetti
Sarah Faulkner
Illustrator: Pam Tanzey
Acquisitions Editor: Tracy Boggier
Proofreaders: Laura Albert, Cynthia Fields,
Copy Editor: Caitlin Copple John Greenough
Assistant Editor: Erin Calligan Mooney Indexer: BIM Indexing & Proofreading
Editorial Program Coordinator: Joe Niesen
Technical Editor: Shweta L. Khare
Editorial Managers: Jennifer Ehrlich,
Christine Meloy Beck
Senior Editorial Assistant: David Lutton
Editorial Assistant: Jennette ElNaggar
Art Coordinator: Alicia B. South
Cover Photos: Nicholas Rigg
Cartoons: Rich Tennant
(www.the5thwave.com)
Publishing and Editorial for Consumer Dummies
Diane Graves Steele, Vice President and Publisher, Consumer Dummies
Kristin Ferguson-Wagstaffe, Product Development Director, Consumer Dummies
Ensley Eikenburg, Associate Publisher, Travel
Kelly Regan, Editorial Director, Travel
Publishing for Technology Dummies
Andy Cummings, Vice President and Publisher, Dummies Technology/General User
Composition Services
Debbie Stailey, Director of Composition Services
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Contents at a Glance
Introduction ................................................................ 1
Book I: Key Business Skills to Enhance
Your Chance of Success ................................................ 7
Chapter 1: Recognizing the Hallmarks of Success .........................................................9
Chapter 2: Gearing Yourself Up to Get Results ............................................................25
Chapter 3: Goal Setting Made Easy ................................................................................47
Chapter 4: Being an Integral Part of a Team .................................................................61
Chapter 5: Negotiating to Get What You Need and Deserve ......................................73
Book II: Getting Organized and Managing Your Time:
Smart Ways to Preempt Problems ............................... 95
Chapter 1: Peas in a Pod: Organization and Time Management ................................97
Chapter 2: Focusing Your Efforts, Prioritizing Tasks, and Blocking Your Time ....113
Chapter 3: Setting Up and Maintaining a Productive Workspace ............................131
Chapter 4: Defending Your Day from Interruptions ..................................................147
Chapter 5: Overcoming Procrastination .....................................................................165
Chapter 6: Putting an End to the Perils of Paperwork and Data ..............................181
Chapter 7: Fine-Tuning Organization Skills with Technology ..................................197
Book III: Taking Charge of What You Can .................. 217
Chapter 1: Managing Yourself: Taking Care of No. 1 .................................................219
Chapter 2: Managing Meetings .....................................................................................235
Chapter 3: The Fine Art of Delegating .........................................................................253
Book IV: Get to the @#% Point!
Communicating Effectively ....................................... 269
Chapter 1: Telling It Like It Is: The Fundamentals of Communication ....................271
Chapter 2: Listening Actively .......................................................................................285
Chapter 3: Speaking Assertively ..................................................................................307
Chapter 4: You’ve Got Mail: Communicating Electronically ....................................327
Chapter 5: Taking Advantage of the Spotlight: Giving Effective Presentations .....343
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Book V: Can’t We All Just Get Along? Navigating
Tricky Workplace Relationships and Situations .......... 365
Chapter 1: Understanding Offi ce Politics....................................................................367
Chapter 2: Preventing Problems with Business Etiquette ........................................381
Chapter 3: Staying Cool When Confl icts Arise ...........................................................399
Chapter 4: Dealing with Diffi cult Bosses and Co-Workers ........................................421
Chapter 5: Handling Confl ict Constructively ..............................................................435
Chapter 6: Serving Your Customers and Hurdling Challenges ................................461
Chapter 7: Managing Ethical Dilemmas at Work ........................................................477
Chapter 8: When Worlds Collide: Managing Change on the Job .............................493
Book VI: Managing Stress in Stressful Times .............. 505
Chapter 1: De-Stress at Work (And Still Keep Your Job) ..........................................507
Chapter 2: Letting Go of Tension .................................................................................525
Chapter 3: Quieting Your Mind ....................................................................................545
Chapter 4: The Secrets of Stress-Resistant Thinking ................................................565
Book VII: Going Further to Get Ahead: Certifications
and Courses to Enhance Your Value ........................... 581
Chapter 1: Discovering What’s Available Online .......................................................583
Chapter 2: Debunking Myths about Online Education ..............................................601
Chapter 3: Using ePortfolio to Track and Tout Your Accomplishments ................617
Index ...................................................................... 633
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