The Service Industries: Strategy, Structure and Financial Performance PDF
Preview The Service Industries: Strategy, Structure and Financial Performance
THE SERVICE INDUSTRIES By Ihe same au/hoT THE STRATEGY AND STRUCTURE OF BRITISH ENTERPRISE BRITISH BUSINESS POLICY: A CASEBOOK (with John M. Stopford and David Norburn) BRITISH BANKING STRATEGY AND THE INTERNATIONAL CHALLENGE THE SERVICE INDUSTRIES Strategy, Structure and Financial Performance Derek F. Channon ,Wanchtsltr Business School © Derek F. Channon, Manchester Business School, 1978 Softcover reprint of the hardcover 1St edition 1978 978-0-333-19807-0 All rights reserved. No part of this publication may be reproduced or transmitted, in any form or by any means, without permission First published 1978 by THE MACMILLAN PRESS LTD London and Basingstoke Associated companies in Delhi Dublin Hong Kong Johannesburg Lagos Melbourne New Tork Singapore Tokyo British Library Cataloguing in Publication Data Channon, Derek French The service industries. I. Service industries - Great Britain I. Title 338-4'0941 HD9982·5 ISBN 978-1-349-03041-5 ISBN 978-1-349-03039-2 (eBook) DOl 10.1007/978-1-349-03039-2 This book is sold subject to the standard conditions of the Net Book Agreement TO MY PARENTS Contents List of Tables xi List of Figures XllJ Preface xv I Anarysing the Post Industrial Sociery Toward the Service Economy 3 Concepts and Definitions 8 Models of corporate evolution 8 Strategic and structural variables I I The effect of product diversification 12 The effect of international operations 13 The effect of acquisitions 14 Problems of strategic analysis 14 The classification of formal structure 15 The critical function structure 19 The role of leadership 20 The analysis of financial variables 21 The Research Method Summary 2 Strategy Structure and Financial Performance The Diversification of the Service Industries The Evolution of Strategy and Structure The Impact of International Strategy Strategy Structure and Financial Performance The Impact of Product Diversification The Effect of Industry Sector The Impact of Geographic Diversity The Impact of Organisation Structure The Impact of Leadership Conclusions Vlll Contents 3 .New Strategies in tlu Ciry 52 The Transformation of the Clearing Banks 53 History and background 53 The effect of the interest rate cartel 56 The mergers and new competition 57 Domestic business diversification 58 International business development 59 The Strategic Development of Merchant Banks 62 The early years 62 Diversification at home and abroad 63 Other Financial Service Industries 66 Structural Change In Financial Services 72 Conclusion 86 4 Tiu Slow(y Changing World oj Insurance 87 Early History 87 The Nature of the Insurance Market 88 The Patterns of Insurance Company Strategy 91 The Process of Strategic Change 99 Acquisitions and rationalisation 99 Changing methods of marketing 101 The increased importance of investment 105 The trend to increased diversification 107 The Structural Evolution of Insurance 108 Conclusions 117 5 Strategies for the End of an Empire The Overseas Trading Companies The Commodity Traders The Colonial Shipping Lines The British Overseas Banks Conclusions 6 Tiu Rise of Properry and Leisure The Explosive Growth of Property The process of property development Domestic concentration and overseas expansion The Organisation Structure of Property Companies Contents IX The Construction Corporations 153 Diversification into related construction operations The move to international contracting Conglomerate diversification and construction The Organisation of Construction Industry Firms The Leisure Providers Managing the Leisure Corporations Conclusions 7 Families and Formulae]OI Retail Distribution The Food Retailers The Non-Food Retailers The department store specialists The variety chains The retail conglomerates Conclusions 8 The Transport Industries - Strategy, Structure and Political Intervention 201 The Nationalised Air Transport Industry 202 The nature of the industry 202 The development of BEA 204 The development of BOAC 206 The formation of British Airways Corporation 210 The Nationalised Land-Based Transport Industry 212 The first integrated strategy attempt 212 The operation of the British Transport Commission 213 Coordination and competition 214 The return to separate organisations 215 The second strategy of integration 219 The Transport Industries and Political In ten'en tion 222 The Impact of Ministerial Control 226 The Role of Parliament 227 Financial Performance and Fiscal Control 228 Conclusion 230
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