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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation PDF

240 Pages·2005·1.671 MB·English
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by Donna Fluss| 2005| 240 pages| 1.671| English

About The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

Detailed Information

Author:Donna Fluss
Publication Year:2005
ISBN:9780814429082
Pages:240
Language:English
File Size:1.671
Format:PDF
Price:FREE
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