Table Of Content

Index to Volume 31 of The Public Manager issue #1, Spring 2002; Issue #2, Summer 2002; Issue #3, Fall 2002; Issue #4, Winter 2002-03 AUTHOR INDEX issue/ Government Leadership Page Changing How Government Does Business Government's Change- Management Challenge Leading Transformation Performance-Based Organizations [he President’s Management genda World Trade Center R ve 1/47 Human Resources Managemen Celebration of Public Service 1/3 Diversity in the Workplace ls Your Performance Evaluation Fair Managing Cross-Cutting LR Issues Marketing Communications Workplace Incivility & HRM | sing 2nd Curve Analysis image of Public Service 2002 Service to America Medals PSRW: A Plan for Growing Ideas TITLE INDEX issue/ Reflections on PSRW 2002 Page Winning Scholarship Essays Beyond the Bel tway Managing Change/Changing OrKplace Management \merican Custome! Satisfaction Index Decision Making During Tough Fiscal Times Government-Citizen Dialogue in Buryatia Coach’s Corner Improving Agency Performance lwo Heads Better Than One Through Incentives Master, Warret You Gotta Have H iecart Making OD Work Matthews, Darin Private Finance Initiative Mays. ¢ Evolving Workplace Taming Wicked Problems McDowe Building Telework In [Three Fundamental Changes Mitchell, Kennet Fairfax County Needed Mortlock. Mick Commercial Solutions for Murphy, Sheila I Secure Remote Access Managing for Performance Neuby. Barbara le] le. woLronk iinnng 1 t tlh e Budgeting & Performance Neumann, Eva Public Service Integration Novotny, Thomas W [reasury Moves into Workplace Competitive Sourcing O'Neill, Robert J of the Future Controversial THE PUBLIC MANAGER * WINTER 2002-03 Index to Volume 31 of The Public Manager issue #1, Spring 2002; Issue #2, Summer 2002; Issue #3, Fall 2002; Issue #4, Winter 2002-03 oss Boundaries Views You Can Use Satire: The Uncivil Servant \-Digita E-Learning People, Personnel, & Partnership i) State & Municipal Government Reviews 1X Technology/Performance improvement Young Professionals’ Arena \ ng the c Organizatio1 Call-t ‘rvice Network ng & Manag in Memoriam: Wally Keene ast night | attended “A Celebration and Thanks- ment service—chief information officer in HHS ann d giving for the Life of Wallace Oles Keene.” | NASA, over two years on Vice President Gore’s Na- don’t know what the seating capacity of the tional Performance Review” and he listed many publica- Christ Episcopal Church in Rockville, MD is, but it was tions. He was productively active in so many organizations strained. Wally served the church in many capacities that we use the cryptic—SEA, COFFE, ASPA, CEG, PER, PDL—and others with even more cryptic acronyms Wally was happily unique and often surprising—he made the atrocious pun in the name of his consulting His many friends had broader views of him in words operation, “Keene Ideas,” not only acceptable but right of remembrance at the Celebration and in the (appropri- on ately) online “Guestbook” at www.pumphreyfuneral home.com: phrases such as “a pleasure to be around \ native of Washington, DC, he was a math graduate always cheerful and optimistic; enthusiasm, productiv- of Florida State University, and received a master’s in : ity, and an ability to keep us innovating; a great man; he business administration and operations research from : “ . : é, made a difference and has left us all too soon American University. He served in the Army from 1961 to 1967, including tours in Vietnam, leaving as a captain Which of us wouldn’t welcome such an epitaph? Wally, we hardly knew ye’ In a blurb for The Public Manager, Wally summed ; himself up as “MBA, CGFM, 28 years federal govern- —Tom Novotny