The New Management Challenge: Information Systems for Improved Performance PDF
Preview The New Management Challenge: Information Systems for Improved Performance
ROUTLEDGE LIBRARY EDITIONS: MANAGEMENT Volume 14 THE NEW MANAGEMENT CHALLENGE THE NEW MANAGEMENT CHALLENGE Information Systems for Improved Performance Edited by DAVID BODDY, JAMES MCCALMAN AND DAVID A. BUCHANAN Routledge Taylor & Francis Group LONDON AND NEW YORK First published in 1988 by Croom Helm Ltd This edition first published in 2018 by Routledge 2 Park Square, Milton Park, Abingdon, Oxon OX 14 4RN and by Routledge 711 Third Avenue, New York, NY 10017 Routledge is an imprint of the Taylor & Francis Group, an informa business © 1988 David Boddy, James McCalman and David Buchanan All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library ISBN: 978-1-138-55938-7 (Set) ISBN: 978-1-351-05538-3 (Set) (ebk) ISBN: 978-1-138-56455-8 (Volume 14) (hbk) ISBN: 978-1-315-12257-1 (Volume 14) (ebk) Publisher's Note The publisher has gone to great lengths to ensure the quality of this reprint but points out that some imperfections in the original copies may be apparent. Disclaimer The publisher has made every effort to trace copyright holders and would welcome correspondence from those they have been unable to trace. THE NEW MANAGEMENT CHALLENGE Information Systems for Improved Performance Edited by DAVID BODDY, JAMES McCALMAN AND DAVID A. BUCHANAN CROOM HELM London • New York • Sydney © 1988 David Boddy, James McCalman and David Buchanan Croom Helm Ltd, Provident House, Burrell Row, Beckenham, Kent BR3 1AT Croom Helm Australia, 44-50 Waterloo Road, North Ryde, 2113, New South Wales Published in the USA by Croom Helm in association with Methuen, Inc. 29 West 35th Street New York, NY 10001 British Library Cataloguing in Publication Data The new management challenge: information systems for improved performance. 1. Management information systems — Data processing I. Boddy, David II. McCalman, James HI. Buchanan, David A. 658.4'038'0285 T58.6 ISBN 0-7099-5084-5 Library of Congress Cataloging-in-Publication Data The New management challenge: information systems for improved performance/edited by David Boddy James McCalman, and David A. Buchanan. p. cm. — (UWIST/Croom-Helm management and new technology series) Bibliography: p. Includes index. ISBN 0-7099-5084-5 1. Management information systems. I. Boddy, David. II. McCalman, James. III. Buchanan, David A. IV. Series: UWIST/Croom Helm series on management and new information technology. T58.6.N48 1988 658.4'038 - dc 19 87-30610 CIP Filmse by Mayhew Typesetting, Bristol, England Printed and bound in Great Britain by Billing & Sons Limited, Worcester. Contents List of Figures and Tables Notes on Contributors Preface 1. The New Management Challenge: Information Systems for Improved Performance David Boddy mnd David Buchanan, Glasgow Business School 1 2. Confidence, Visibility and Performance; the Effects of Shared Information in Computer-aided Hotel Management David Buchanan and James McCalman, Glasgow Business School 17 3. Senior Managerial Roles in the Context of Direct Computer Use Christopher Martin, University of Loughborough 30 4. Manufacturing Information Systems at the Crossroads Douglas Macbeth, Glasgow Business School 39 5. Information Management in an Industrial Environment — an Educational Perspective Arjen Wassenaar, Twente University, Denmark 49 6. New Technology — New Problems: the Knowledge Gap Between Management and Computing Barbara Rowlings, Manchester Business School 58 7. The Role of Computerised Information Systems in Developing Organisational Structure Riitta Smeds, Helsinki University of Technology, Finland 71 8. Constructing Organisational Forms for Flexible Computing Howard Rose, University of Southampton 85 9. Organisational Choice in the Redesign of Supervisory Systems Patrick Dawson, Edinburgh University and Ian McLaughlin, Kingston Polytechnic 99 10. New Techniques for Recording Time at Work: Their Implications for Supervisory Training and Development Nicholas Kinnie and Alan Arthurs, University of Bath 111 11. Towards a New Framework for Helping Managers to Deal with Technical Change David Boddy, Glasgow Business School 124 v CONTENTS 12. Developing Managers to Meet the New Challenges David Boddy and David Buchanan, Glasgow Business School 133 Index 140 vi List of Figures and Tables FIGURES 1.1 The new management challenge 7 3.1 The computer adoption process 33 6.1 The organisation of the National Health Service 59 6.2 The maintenance of the knowledge gap as a communication process 69 7.1 The accumulation of EDP knowledge in the case organisation 79 11.1 The RAP3 process 130 12.1 The IT balancing act 135 TABLES 3.1 Details of respondent categories 31 7.1 The computerised information systems introduced in the case organisation 76 10.1 Industrial time recorders — the cases studied 112 vii
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