WEBFFIRS 01/12/2016 14:34:9 Pagei THE NEW LEADER’S 1 0 0 -DAY ACTION PLAN WEBFFIRS 01/12/2016 14:34:9 Pageii WEBFFIRS 01/12/2016 14:34:9 Pageiii THE NEW LEADER’S 1 0 0 -DAY ACTION PLAN F O U R T H E D I T I O N HOW TO TAKE CHARGE, BUILD OR MERGE YOUR TEAM, AND GET IMMEDIATE RESULTS | | GEORGE B. BRADT JAYME A. CHECK JOHN A. LAWLER WEBFFIRS 01/12/2016 14:34:9 Pageiv Cover image: iStockphoto.com/Zoran Milic Cover design: Wiley Copyright 2016 by George B. Bradt, Jayme A. Check, and John A. Lawler. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750–8400, fax (978) 646–8600, or on the web at www. copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748–6011, fax (201) 748–6008, or online at www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with the respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom. For general information about our other products and services, please contact our Customer Care Department within the United States at (800) 762–2974, outside the United States at (317) 572–3993 or fax (317) 572–4002. Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http:// booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Library of Congress Cataloging-in-Publication Data: Names: Bradt, George B. | Check, Jayme A. | Lawler, John A. Title: The new leader’s 100-day action plan: how to take charge, build or merge your team, and get immediate results/George B. Bradt, Jayme A. Check, John A. Lawler. Description: 4th Edition. | Hoboken: Wiley, 2016. | Revised edtion of The new leader’s100-day action plan, 2011. | Includes bibliographical references and index. Identifiers: LCCN 2015038533 | ISBN 9781119223238 (cloth) Subjects: LCSH: Leadership—Handbooks, manuals, etc. Classification: LCC HD57.7 .B723 2016 | DDC 658.4/092—dc23 LC record available at http://lccn.loc.gov/2015038533 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 WEBFTOC 01/12/2016 14:42:3 Pagev C O N T E N T S Acknowledgments ix Executive Summary xi CHAPTER 1 Position Yourself for Success: Get the Job. Make Sure It Is Right for You. Avoid Common Land Mines. 1 Tools in the book (with downloadable copies on the web): 1.1 BRAVE Culture Assessment/Preference 23 1.2 Risk Assessment 25 1.3 5Cs Situation Analysis 27 1.4 SWOT 29 CHAPTER 2 Leverage the Fuzzy Front End: Jump-Start Relationships. Listen, Learn, and Plan Before Day One. 31 Tools in the book (with downloadable copies on the web): 2.1 100-Day Plan Worksheet 54 2.2 Context Assessment 57 2.3 ACES Context/Culture Map 59 2.4 Communication Planning 60 2.5 Onboarding Conversation Framework 62 2.6 Personal Set-Up/Relocation 63 2.7 Office Set-Up 66 2.8 Leadership Team Role Sort (for merging teams) 68 v WEBFTOC 01/12/2016 14:42:3 Pagevi vi CONTENTS 2.9 Leadership Team Prestart Alignment Session (for merging teams) 69 2.10 Announcement Cascade 71 CHAPTER 3 Take Control of Day One: Make a Powerful First Impression. Confirm Your Entry Message. 73 Tools in the book (with downloadable copies on the web): 3.1 Day One Checklist 87 3.2 New Leader Assimilation Session 89 3.3 New Owner Assimilation Session (for an acquisition) 91 CHAPTER 4 Activate Ongoing Communication: Establish Leadership and Begin Cultural Transformation. 93 Tools in the book (with downloadable copies on the web): 4.1 Communication Guide 104 CHAPTER 5 Pivot to Strategy: Co-Create the Burning Imperative by Day 30. 105 Tools in the book (with downloadable copies on the web): 5.1 Burning Imperative Workshop 118 CHAPTER 6 Drive Operational Accountability: Embed Milestones by Day 45 and Early Wins by Day 60. 121 Tools in the book (with downloadable copies on the web): 6.1 Milestone Management 141 6.2 Team Charter/Early Win Tool (for subteams) 143 6.3 Problem Solving 144 WEBFTOC 01/12/2016 14:42:3 Pagevii Contents vii CHAPTER 7 Strengthen the Organization: Get the Right Team in Place by Day 70. 147 Tools in the book (with downloadable copies on the web): 7.1 Role Sort 168 7.2 Recruiting Brief 169 CHAPTER 8 Keep Building: Evolve Your Leadership, Practices, and Culture to Deliver Results. 171 Tools in the book (with downloadable copies on the web): 8.1 Quarterly Reviews 186 8.2 Internal Communications 187 8.3 Program Management 189 8.4 Coaching and Support 190 8.5 100-Hour Plan for Crisis Management 191 References and Further Reading 195 About the Authors 197 Index 199 WEBFTOC 01/12/2016 14:42:3 Pageviii