The handbook of communication skills PDF
Preview The handbook of communication skills
The Handbook of Communication Skills The Handbook of Communication Skills is recognised as one of the core texts in the field of communication, offering a state-of-the-art overview of this rapidly evolving field of study. This comprehensively revised and updated fourth edition arrives at a time when the realm of interpersonal communication has attracted immense attention. Recent research showing the potency of communication skills for success in many walks of life has stimulated considerable interest in this area, both from academic researchers and from practitioners whose day-to-day work is so dependent on effective social skills. Covering topics such as non-verbal behaviour, listening, negotiation and persua- sion, the book situates communication in a range of different contexts, from interact- ing in groups to the counselling interview. Based on the core tenet that interpersonal communication can be conceptualised as a form of skilled activity, and including new chapters on cognitive behavioural therapy and coaching and mentoring, this new edi- tion also places communication in context with advances in digital technology. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. Providing a rich mine of information for the neophyte and practising professional, it is perfect for use in a variety of contexts, from theoretical mainstream communication modules on degree programmes to voca- tional courses in health, business and education. With contributions from an interna- tionally renowned range of scholars, this is the definitive text for students, researchers and professionals alike. Owen Hargie is Emeritus Professor of Communication at Ulster University. He is Associate Fellow, and honorary life member, of the British Psychological Society, and an elected member of the prestigious Royal Norwegian Society of Sciences and Letters. He was conferred with the award of a Senior Distinguished Research Fellowship by Ulster University in recognition of his prolific research contributions over four decades. R O The Handbook of Communication Skills U Fourth Edition T Edited by Owen Hargie L E D G E Fourth edition published 2019 by Routledge 2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN and by Routledge 711 Third Avenue, New York, NY 10017 Routledge is an imprint of the Taylor & Francis Group, an informa business © 2019 selection and editorial matter, Owen Hargie; individual chapters, the contributors The right of Owen Hargie to be identified as the author of the editorial material, and of the authors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. First edition published by Psychology Press 1986 Third edition published by Routledge 2006 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing-in-Publication Data A catalog record has been requested for this book ISBN: 978-1-138-21912-0 (hbk) ISBN: 978-1-138-21913-7 (pbk) ISBN: 978-1-315-43613-5 (ebk) Typeset in Century Old Style by Deanta Global Publishing Services, Chennai, India For my wife, Patricia C o Contents n t e Notes on contributors ix n Editorial introduction 1 Part I Communication skill in theory and practice 7 t 1 Skill in theory: Communication as skilled performance 9 Owen Hargie 2 Skill in practice: An operational model of s communicative performance 41 Owen Hargie Part II Core communication skills 79 3 Nonverbal behaviour as communication: Approaches, issues, and research 81 Randall A. Gordon and Daniel Druckman 4 Questioning 135 Karyn Stapleton 5 Reinforcement 163 Len Cairns 6 On explaining 183 George Brown and Sarah Edmunds vii CONTENTS 7 Self-disclosure: Strategic revelation of information in personal and professional relationships 217 Charles H. Tardy and Joy Smithson 8 Listening 259 Graham D. Bodie 9 Humour and laughter 287 May McCreaddie and Jon Harrison 10 Persuasion 319 Daniel J. O’Keefe Part III Applying skills in specific contexts 337 11 Asserting and confronting 339 Richard F. Rakos 12 Interacting in task groups 377 Arjaan Wit 13 Negotiating 399 Colleen E. Mills 14 Mentoring and coaching 423 Bob Garvey 15 Relational communication 451 Steve Duck and Pam L. Secklin Part IV Applying skills in specialised interviewing contexts 475 16 The employment interview 477 Rob Millar and Anne Tracey 17 The Cognitive Interview 511 Amina Memon and Julie Gawrylowicz 18 The developmental counselling and therapy interview 531 Sandra A. Rigazio-DiGilio and Allen E. Ivey 19 Cognitive behavioural communication skills 557 Frank Wills 20 The appraisal interview reappraised 585 Dennis Tourish Part V The training context 607 21 Training in communication skills: Research, theory and practice 609 Owen Hargie Index 623 viii Notes on contributors Graham D. Bodie is Visiting Professor in the Meek School of Journalism and New Media at The University of Mississippi, USA. George Brown is a retired professor, who worked in the School of Education and subsequently in the Department of Medical Education at the University of Nottingham, UK. Len Cairns is an adjunct Associate Professor in the Faculty of Education at Monash University in Melbourne, Australia, and a Visiting Professor at Middle- sex University, UK. Daniel Druckman is Professor Emeritus of Public and International Affairs at George Mason University, Fairfax, Virginia, USA, Honorary Professor at Mac- quarie University, Sydney, Australia, and Honorary Professor at the University of Queensland, Brisbane, Australia. Steve Duck is Daniel and Amy Starch Distinguished Research Professor in the College of Liberal Arts and Sciences, and Chair of the Department of Rhetoric, at the University of Iowa, USA. Sarah Edmunds is Senior Lecturer in Exercise Psychology at the University of Chichester, UK. Bob Garvey is one of Europe’s leading academic practitioners in mentoring and coaching. Julie Gawrylowicz is Lecturer in Psychology at Glasgow Caledonian Univer- sity, UK. ix
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