The first-time manager

237 Pages·2005·1.959 MB·English

by  Loren B. Belker, Gary S. Topchik

T
HE
F T
IRST IME
-
M
ANAGER
FIFTH EDITION
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T
HE
F T
IRST IME
-
M
ANAGER
FIFTH EDITION
Loren B. Belker
& Gary S. Topchik
American Management Association
New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco
Shanghai • Tokyo • Toronto • Washington, D. C.
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LibraryofCongressCataloging-in-PublicationData
Belker,LorenB.
Thefirst-timemanager/LorenB.Belker,GaryS.Topchik.—5thed.
p. cm.
ISBN0-8144-0821-4
1.Supervisionofemployees. 2.Officemanagement. I.Topchik,GaryS. II.
Title.
HF5549.12.B453 2005
658.3(cid:1)02—dc22
2004019486
(cid:1)2005,1997,1993,1986,and1981AMACOM,adivisionof
AmericanManagementAssociation,NewYork.
Allrightsreserved.
PrintedintheUnitedStatesofAmerica.
Thispublicationmaynotbereproduced,
storedinaretrievalsystem,
ortransmittedinwholeorinpart,
inanyformorbyanymeans,electronic,
mechanical,photocopying,recording,orotherwise,
withoutthepriorwrittenpermissionofAMACOM,
adivisionofAmericanManagementAssociation,
1601Broadway,NewYork,NY10019.
Printingnumber
10 9 8 7 6 5 4 3 2 1
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Contents
Preface vii
Acknowledgments ix
Introduction xi
PARTONE SOYOU’REGOINGTOMANAGEPEOPLE 1
1. TheRoadtoManagement 3
2. StartingOut 8
3. BuildingTrustandConfidence 15
4. ShowYourAppreciation 19
5. Being anActive Listener 22
6. TheNewManager’s JobandPitfallstoAvoid 28
7. Dealing withYourSuperiors 32
8. ChoosingaManagerialStyleofYourOwn 39
9. BuildingTeamSpirit 43
PARTTWO TACKLINGYOURNEWDUTIES 47
10. ManagingProblemEmployees 49
11. HiringandInterviewing 56
12. TrainingTeamMembers 68
13. ManagingChange:DealingwithResistance 75
14. DiscipliningtheEmployee 78
15. ‘‘Oh My God!ICan’tFire Anyone!’’ 87
16. HavingaLegalAwareness 96
v
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vi Contents
PARTTHREE WORKINGWITHPEOPLEANDBUILDING
RELATIONSHIPS 103
17. NoSecrets 105
18. TheHuman ResourcesDepartment 108
19. TheCurrentStateofLoyalty 111
20. IsThereSuchaThingasMotivation? 113
21. TheGenerationGap 119
PARTFOUR JOBDESCRIPTIONS,PERFORMANCEAPPRAISALS,
ANDSALARYADMINISTRATION 123
22. WritingJobDescriptions 125
23. DoingPerformanceAppraisals 128
24. SalaryAdministration 140
PARTFIVE IMPROVINGANDDEVELOPINGYOURSELF 145
25. HavingEmotionalIntelligence 147
26. DevelopingaPositive Self-Image 150
27. ManagingYourOwnTime 167
28. TheWrittenWord 174
29. TheGrapevine 178
30. YourBestFriend:Delegation 180
31. ASenseofHumor 184
32. Managing,Participatingin, andLeadingMeetings 188
33. TakingCenterStage:The Roleof PublicSpeakingin
YourCareer 195
PARTSIX THECOMPLETEPERSON 201
34. CopingwithStress 203
35. HavingBalanceinYourLife 207
36. ATouchofClass 210
Conclusion 212
Index 217
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Preface
It has truly been an honor to be asked by AMACOM Books to
prepare the fifth edition of this book. The first four editions,
magnificently written by Loren B. Belker, have been very suc-
cessfulinhelpingnewmanagerstodevelopintohighlyeffective
leaderswithintheirorganizations.
I regret having to say that Loren has passed away. He will
be greatly missed by all of those close to him—family, friends,
and colleagues—and the countless managers who have been
helpedbyhiswritingandlectures.
It is with great pride that I have prepared this new edition
of The First-Time Manager. Loren’s insights and deep under-
standing of the management function go unparalleled. I have
just tried to update some of the materials and share my own
thoughtsonwhat asuccessfulmanagerneedstodo.
Respectfully,
GaryS.Topchik
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