The Emerging Healthcare Leader: A Field Guide, Second Edition

252 Pages·2018·5.842 MB·English

by  Laurie K. Baedke, Natalie Lamberton

ACHE Management Series Editorial
Board
Lisa Piercey, MD, FACHE, Chairman
West Tennessee Healthcare
Daniel L. Avosso, MD, FACHE
The Regional Medical Center of Orangeburg and
Calhoun Counties
Jeremy S. Bradshaw, FACHE
MountainView Hospital
Cassandra S. Crowal, FACHE
MidState Medical Center
Alison Flynn Gaffney, FACHE
Nexera, Inc., and GNYHA Services, Inc.
Mona E. Miliner, FACHE
University of Cincinnati
Philip R. Pullum
Real Radiology, LLC
Angela Rivera
CTG Health Solutions
Atefeh Samadi-niya, MD, DHA, FACHE
IRACA Solutions, Inc.
Jason A. Spring, FACHE
Kalispell Regional Healthcare System
David R. Steinmann, FACHE
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Mercy Hospital Lebanon
Col Andrea Vinyard
HQ Air Education and Training Command
2
LAURIE BAEDKE
NATALIE LAMBERTON
The Emerging HEALTHCARE
LEADER
A Field Guide
Second Edition
3
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The statements and opinions contained in this book are strictly those of the
authors and do not represent the official positions of the American College of
Healthcare Executives or the Foundation of the American College of Healthcare
Executives.
Copyright © 2018 by the Foundation of the American College of Healthcare
Executives. Printed in the United States of America. All rights reserved. This
book or parts thereof may not be reproduced in any form without written
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Library of Congress Cataloging-in-Publication Data
Names: Baedke, Laurie, author. | Lamberton, Natalie, author.
Title: The emerging healthcare leader : a field guide / Laurie Baedke and
Natalie Lamberton.
Description: Second edition. | Chicago, IL : Health Administration Press, [2018]
| Series: HAP/ACHE management series | Includes bibliographical
references.
Identifiers: LCCN 2018000504 (print) | LCCN 2018000943 (ebook) | ISBN
9781567939910 (ebook) | ISBN 9781567939927 (xml) | ISBN
9781567939934 (epub) | ISBN 9781567939941 (mobi) | ISBN
9781567939903 (alk. paper)
Subjects: LCSH: Health care teams—Management. | Health services
administrators—Vocational guidance. | Health services administration.
Classification: LCC R729.5.H4 (ebook) | LCC R729.5.H4 B34 2018 (print) |
DDC 362.1068—dc23
LC record available at https://lccn.loc.gov/2018000504
The paper used in this publication meets the minimum requirements of
American National Standard for Information Sciences—Permanence of Paper
for Printed Library Materials, ANSI Z39.48-1984. ™
Acquisitions editor: Janet Davis; Manuscript editor: Sharon Sofinski; Project
manager: Andrew Baumann; Cover designer: Marisa Jackson; Layout:
PerfecType
4
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5
To my husband, Wes, and our beautiful children, Sophia and
Quinn. This book could not have happened without your patience
and encouragement. I love you.
To my mom, for instilling a passion for learning, and my dad, for
modeling a tireless drive and pursuit of excellence. Thank you.
To those who have mentored me and shared so generously of
their wisdom and experience, I am forever in your debt and pay it
forward.
To Natalie, thank you for your partnership on this journey. You
are an amazing woman and I am blessed to call you friend.
—Laurie
To my mom and dad, for teaching me to always do my best.
To my siblings, Nicole and Newman, for being my best friends.
To Laurie, for bringing me along on this wonderful adventure.
I've learned so much.
Last but not least, to my husband, Rory, for his unwavering
support of everything I am and everything I do. Thanks for being a
shining example of an authentic leader and, most important, a
lifelong partner.
Much love.
—Natalie
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Contents
Foreword to the First Edition by Rulon F. Stacey, PhD, FACHE
Introduction
Part I: Laying a Solid Foundation for a Successful You
Note to My 25-Year-Old Self by Di Smalley, FACHE
1. Learn Self-Awareness
What Is Self-Awareness?
How Can You Gain Self-Awareness?
What Can Self-Awareness Do for You?
Rookie Mistakes
2. Practice Self-Management
How Self-Management Works
Why Personality Matters
When Weaving Work and Life Is Better Than Balancing
Them
What Would a Lifelong Learner Do?
Note to My 25-Year-Old Self by Donald R. Avery, FACHE
3. The Emotionally Intelligent Leader: Habits, Practices, and
Attributes of Executive Excellence
Beyond “Smart”
What Is Emotional Intelligence?
Emotional Intelligence and Leadership
Emotional Intelligence Matters
Gender Differences
Can Emotional Intelligence Be Learned?
How to Develop Your Emotional Intelligence
4. Pay Attention to Your Character
Integrity
Honesty and Trustworthiness
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Accountability
Credibility
How to Strengthen Character
5. Consciously Commit to and Exercise Self-Discipline
Are You Up for Going All In?
Why Mind the Little Things?
What Should You Commit To?
Strengthening Your Work Ethic
Strategic Commitment, Not Sacrifice
Rookie Mistakes
Part II: Building and Maintaining a Forward-Moving Career
Note to My 25-Year-Old Self by Edward H. Lamb, FACHE
6. Cultivate Your Personal Brand
Finding the True You
Curating Your Online Posts
Maintaining Professional Decorum
Networking on Social Media
Rookie Mistakes
7. Identify and Develop Your Leadership Style
Follow
Learn from Mistakes
Show You Care
Pay Attention to Culture
Take Ownership
Be Cognizant of the Company You Keep
Build on Your Inherent Strengths and Talents
Note to My 25-Year-Old Self by Frank D. Byrne, MD, FACHE,
FACPE, FACP, FCCP
8. Try, or Find Inspiration in, Servant Leadership
The Benefits of Servant Leadership
The Unassuming Acts of Servant Leaders
Choosing to Be Brave, Not Popular
Joining or Starting Difficult Conversations
Note to My 25-Year-Old Self by William C. Schoenhard,
LFACHE
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9. Bounce Back from Failure
Managing Failure
Taking and Handling Criticism
Persevering Through the Nos
Trying New Things
Forgetting
Rookie Mistakes
10. Network, Network, Network!
Networking Done Right
Networking for Introverts
Network Up
Networking According to Your Season of Life
Note to My 25-Year-Old Self by Christine M. Candio, RN,
FACHE
11. Engage a Mentor, Be a Mentor
Identifying a Mentor
Putting Together a Board of Career Advisors
Getting Started
Giving Back to the Field
Rookie Mistakes
Part III: Opening Doors of Opportunity for Yourself
Note to My 25-Year-Old Self by Deborah Y. Rasper, LFACHE
12. Grab That Internship!
How It Works
Applying for an Internship
Create Your Own Internship
The End of an Internship
13. Master the Job Interview
The Preparation Stage
The Interview Stage
The Follow-Up Stage
Salary and Benefits Negotiation
14. 90 Days of Onboarding
Culture and Components
Operational Orientation
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