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OUOUY KNOXLIBRARY NAVALPOSTGRADUATESCHOOL MONTEREY CA 93943^101 Approved for public release; distribution is unlimited. The DynamicsofSuccessful Program Management: The Case ofArmyTACMS by Paul R.^yrick Captain, United States Army B.S., RochesterInstitute ofTechnology, 1983 Submitted in partial fulfillment ofthe requirements for the degree of MASTER OF SCIENCE IN MANAGEMENT from the NAVAL POSTGRADUATE SCHOOL .March 1993 /^ Departmentoi Aominisirauve ociences - 11 Unclassified SECURITYCLASSIFICATIONOFTHISPAGE REPORT DOCUMENTATION PAGE la REPORTSECURITYCLASSIFICATION lb RESTRICTIVEMARKINGS Jnclassiiled 2a.SECURITYCLASSIFICATIONAUTHORITY 3 DISTRIBUTION/AVAILABILITYOFREPORT Approvedfor publicrelease;distributionisunlimited. 2b.DECLASSIFICATION/DOWNGRADINGSCHEDULE !J.PERFORMINGORGANIZATIONREPORTNUMBER{S) 5 MONITORINGORGANIZATIONREPORTNUMBER(S) 6a NAMEOFPERFORMINGORGANIZATION 6b OFFICESYMBOL 7a NAMEOFMONITORINGORGANIZATION NavalPostgraduateSchool (Ifapplicable) NavalPostgraduateSchool 55 6c ADDRESS(Crty,State,andZIPCode) 7b ADDRESS(Crty,State,andZIPCode) Monterey.CA 93943-5000 Monterey,CA 93943-5000 8a.NAMEOF FUNDING/SPONSORING 8b OFFICESYMBOL 9 PROCUREMENTINSTRUMENTIDENTIFICATIONNUMBER ORGANIZATION (Ifapplicable) 8c ADDRESS(Crty,State,andZIPCode) 10 SOURCEOFFUNDINGNUMBERS ProgramElementNo ProtectNo TaikNo WorkUnitAccession Numtier 11 TITLE(IncludeSecurityClassification) The Dynamics of Successful Program Management: The Case ofArmy TACMS 12 PERSONALAUTHOR(S) Myrick,PauJR. 13a.TYPEOFREPORT 13b TIMECOVERED 14 DATEOFREPORT(year,month,day) 15 PAGECOUNT Master'sThesis From To March 1993 110 16 SUPPLEMENTARYNOTATION TheviewsexpressedinthisthesisarethoseoftheauthoranddonotreflecttheofficialpolicyorpositionoftheDepartmentofDefenseortheU.S. Government. 17 COSATICODES 18.SUBJECTTERMS(continueonreverseifnecessaryandidentifybyblocknumber) FIELD GROUP SUBGROUP ProjectManagement,PM,Competencies,ProjectManager,ArmyTacticalMissileSystem, MissileCommand,ProgramExecutiveOilicer,Bomblet,CriticalBehaviorInterview,Defense AcquisitionBoard. 19 ABSTRACT(continueonreverseifnecessaryandidentifybyblocknumber) ProjectManagementhasevolvedasasuccessfultooltomanagecomplexweaponsystems. Asbudgetsdecline,DepartmentofDefenseproject managersarechallengedtoimprovetheirskillsandcompetenciesforsuccessfulprojectmanagement. Whilethecurrentliteraturespecifiesthe overallrequirementsnecessaryforsuccessfulprojectmanagement,itdoesnotdetailanddescribehowthoserequirementsaretobefulfilledona dailybasis. Thepurposeofthisthesisistoprovidefutureprojectmanagerswithanin-depthglimpseofhowasuccessfulprojectmanageroperates inrealtime. TheprojectmanageroftheArmyTacticalMissileSystem(TACMS)wasselectedtostudybecausehewasnamedbytheArmyasthe 1991 ProjectManageroftheYear. TheanalysisisbasedoninterviewswiththeProjectManager(PM),histeam,andoutsidestakeholders,such astheofficeoftheProgramExecutiveOfficer. Thisresearchidentifiestwoareasoffactorsthatimpactsuccess: factorswithinthePM'scontrol andfactorsbeyondthePM'scontrol. FurtheranalysisofthefactorswithinthePM'scontrolidentifiedthreedomainsofcompetencies: leadership, stakeholderrelations,andmanagement. ThisresearchpresentstheapproachesusedbytheArmyTACMSPMtomanagethethreedomains whileachievingsuccessfulprojectmanagement. 20 DISTRIBUTION/AVAILABILITYOFABSTRACT 21 ABSTRACTSECURITYCLASSIFICATION EyONCLASSIFI£D/UNLIMITED [Tl SAMEASRtPORT PI DTICUSERS Unclassified 22a NAMEOFRESPONSIBLE INDIVIDUAL 22b TELEPHONE(IncludeAreacode) 22c OFFICESYMBOL NancyC.Roberta (408)-656-2742 AS/Rc DO FORM 1473.84MAR 63APReditionmaybeuseduntilexhausted SECURITYCLASSIFICATIONOFTHISPAGE Allothereditionsareobsolete Unclassified ABSTRACT Project management has evolved as a successful tool to manage complex weapon systems. As budgets decline, Department of Defense project managers are challenged to improve their skills and competencies for successful project management. While the current literature specifies the overall requirements necessary for successful project management, it does not detail and describe how those requirements are to be fulfilled on a daily basis. The puqjose ofthis thesis is to provide future project managers with an in-depth glimpse of how a successful project manager operates in real time. The project manager of the Army Tactical Missile System (TACMS) was selected to study because he was named by the Army as the 1991 Project Manager of the Year. The analysis is based on interviews with the Project Manager (PM), his team, and outside stakeholders, such as the office ofthe Program Executive Officer. This research identifies two areas of factors that impact success: factors within the PM's control and factors beyond the PM's control. Further analysis ofthe factors within the PM's control identified three domains of competencies: leadership, stakeholder relations, and management. This research presents the approaches used by the Army TACMS PM to manage the three domains while achieving successful project management. m UiiP / /Vjf99 TABLE OF CONTENTS INTRODUCTION I. 1 A. PURPOSE 1 BACKGROUND B. 1 C. THESIS OBJECTIVES 2 D. RESEARCH QUESTIONS 2 ORGANIZATION E. 3 UTERATURE REVIEW n. 5 A. INTRODUCTION 5 B. THE EVOLUTION OF DOD PROJECT MANAGEMENT 5 C. THE PROJECT MANAGER (PM) 6 D. CHALLENGES FACED BY PMs 7 E. STANDARDS FOR SUCCESS IN PROJECT MANAGEMENT ... 13 SUMMARY F. 20 m. METHODOLOGY 21 A. INTRODUCTION 21 B. RESEARCH DESIGN 21 IV THE CASE C. 23 D. DATA COLLECTION METHODS 24 E. LIMITATIONS 28 SUMMARY F. 29 IV. HISTORY OF THE ARMY TACTICAL MISSILE SYSTEM 30 A. THE ARMY TACTICAL MISSILE SYSTEM (ARMY TACMS) ... 30 BIRTH OF ARMY TACMS B. 33 C. THE ARMY TACMS PROJECT UNDER COLONEL MATTHEWS 34 SUMMARY D. 37 V. RESULTS 38 INTRODUCTION A. 38 B. INTERVIEW RESULTS - COLONEL MATTHEWS 38 C. INTERVIEW RESULTS - PROJECT ORGANIZATION 57 D. CRITICAL INCIDENT 67 E. THE VIDEO TAPE 72 SUMMARY F. 73 VI. ANALYSIS AND DISCUSSION 74 A. INTRODUCTION 74 B. ANALYSIS OF INTERVIEWS 74 C. ANALYSIS OF THE FACTORS FOR SUCCESS 76 D. COMPARISON WITH UTERATURE 81 OTHER FACTORS E. 82 SUMMARY F. 82 Vn. CONCLUSIONS AND RECOMMENDATIONS 83 A. INTRODUCTION 83 CONCLUSIONS B. 83 RECOMMENDATIONS C. 86 RECOMMENDATIONS FOR FURTHER STUDY D. 88 APPENDIX A: SAMPLE INTERVIEW QUESTIONS 90 APPENDIX B: BIOGRAPHICAL DATA 94 APPENDIX C: CHARTER 96 APPENDIX D: VIDEO TAPE 97 BIBUOGRAPHY 98 INITIAL DISTRIBUTION UST 102 vi