C THE O N T R O L F R E A K N O T I R O L U V E Make Your Most Maddening Behaviors Work for Your Company and to Your Advantage By Cheryl Cran Franklin Lakes, NJ Copyright © 2008 by Cheryl Cran All rights reserved under the Pan-American and International Copy- right Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, includ- ing photocopying, recording, or by any information storage and re- trieval system now known or hereafter invented, without written per- mission from the publisher, The Career Press. THE CONTROL FREAK REVOLUTION EDITED BY JODI BRANDON TYPESET BY EILEEN DOW MUNSON Cover design by Design Works Group Illustrations on pages 32, 50, 67, 85, 116, 146, 150, 195, and 208 courtesy of Mike Baldwin Mike Baldwin © 2007 Distributed by Universal Press Syndicate Printed in the U.S.A. by Book-mart Press To order this title, please call toll-free 1-800-CAREER-1 (NJ and Can- ada: 201-848-0310) to order using VISA or MasterCard, or for further information on books from Career Press. The Career Press, Inc., 3 Tice Road, PO Box 687, Franklin Lakes, NJ 07417 www.careerpress.com Library of Congress Cataloging-in-Publication Data Cran, Cheryl, 1963- The Control freak revolution : make your most maddening behaviors work for your company and to your advantage / by Cheryl Cran. p. cm. Includes index. ISBN-13: 978-1-56414-984-8 ISBN-10: 1-56414-984-6 1. Leadership. 2. Personnel management. 3. Control (Psychology) 4. Interpersonal relations. I. Title. HD57.7.C696 2008 650.1—dc22 2007031665 I would like to dedicate this book to two men who have been the most impactful in my life: my dad and my wonderful husband, Reg. | This page intentionally left blank Acknowledgments There are many people involved in the production of one book. I would like to acknowledge first my husband, Reg, who is my rock, my biggest fan, and my best friend. My daughter, Courtney, for her enthusiastic belief in all I do, and my two stepsons, Tyler and Jordan, for their love and encouragement. A special mention to my agent, Arnold, my editor, Jodi Brandon, and the team at Career Press. I also want to acknowl- edge Karen Harris and her team at CMI Speaker Management. Thank goodness for my friends. They have helped to keep me light, have fun, and enjoy the process. Here’s to Sue, Sharlae, Jay, Colleen, and all of my colleagues who are writ- ers and speakers. This page intentionally left blank Contents Foreword by Randy Sebastian 9 Introduction 13 Chapter One: 15 Own Your Inner Control Freak Chapter Two: 35 Shift or Get Off the Pot Chapter Three: 55 Funky Control Freak or Freaky Control Freak? Chapter Four: 73 Set Up Your Control Panel Chapter Five: 91 Personalities, Cultures, and Generations— Oh My! Conflict and the Control Freak Chapter Six: 111 Myths and Maddening Behaviors Chapter Seven: 131 7 Steps to Be a Successful “Control Freak” Leader Chapter Eight: 149 Control Freaks: Let Others Evaluate You Chapter Nine: 179 Make Your Most Maddening Behaviors Work for You Chapter Ten: 199 Leadership With Positive Control of Self and Others Bibliography 213 Index 215 About the Author 223 Foreword Control Freak Builds 100-Million-Dollar Business! It was more than 20 years ago when I founded Renaissance Homes and began my new construction business building cus- tom, luxury homes. Renaissance Homes’ early market niche proved to be a fortuitous choice, as it created a company cul- ture of pride in everything we do: unique locations, innovative plans, quality materials, and uncompromising craftsmanship. It’s a culture that naturally flows to our clients, so they can feel pride of ownership every day they live in their Renaissance home. Today Renaissance Homes has grown to be one of the Portland area’s larger and most respected builders. Award-Winning Homes Renaissance Homes has won the prestigious “Best of Show” award at Portland’s annual Street of Dreams four times—more 9
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