The ASQ CSSYB Study Guide

177 Pages·2017·2.617 MB·English

by  Erica L. Farmer, Grace L. Duffy

The ASQ CSSYB Study Guide
Also available from ASQ Quality Press:
The Certified Six Sigma Yellow Belt Handbook
Govindarajan Ramu
The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools, and Relationships
Grace L. Duffy, editor
The Certified Quality Improvement Associate Handbook, Third Edition
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Modular Kaizen: Continuous and Breakthrough Improvement
Grace L. Duffy
The Certified Six Sigma Green Belt Handbook, Second Edition
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The ASQ CSSGB Study Guide
Roderick A. Munro, Daniel J. Zrymiak, and Elizabeth J. Rice
The ASQ Pocket Guide for the Certified Six Sigma Black Belt
T.M. Kubiak
The Certified Six Sigma Black Belt Handbook, Third Edition
T.M. Kubiak and Donald W. Benbow
The Certified Six Sigma Master Black Belt Handbook
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Practical Engineering, Process, and Reliability Statistics
Mark Allen Durivage
Process Improvement Using Six Sigma: A DMAIC Guide
Rama Shankar
Statistics for Six Sigma Black Belts
Matthew Barsalou
The Quality Toolbox, Second Edition
Nancy R. Tague
Root Cause Analysis: Simplified Tools and Techniques, Second Edition
Bjørn Andersen and Tom Fagerhaug
The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition
Russell T. Westcott, editor
To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our
website at http://www.asq.org/quality-press.
The ASQ CSSYB Study Guide
Erica L. Farmer
Grace L. Duffy
ASQ Quality Press
Milwaukee, Wisconsin
American Society for Quality, Quality Press, Milwaukee 53203
© 2017 by ASQ
All rights reserved. Published 2017
Printed in the United States of America
23 22 21 20 19 18 17 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Names: Farmer, Erica L., author. | Duffy, Grace L., author. | American
Society for Quality, issuing body.
Title: The ASQ CSSYB study guide / Erica L. Farmer, Grace L. Duffy.
Description: Milwaukee, Wisconsin : ASQ Quality Press, 2017. | Includes
bibliographical references and index.
Identifiers: LCCN 2017006270 | ISBN 9780873899499 (soft cover, ring bound :
alk. paper)
Subjects: LCSH: Six sigma (Quality control standard)—Examinations—Study
guides. | Quality control—Management—Examinations—Study guides. |
Production management—Examinations—Study guides.
Classification: LCC TS156.17.S59 F37 2017 | DDC 658.5/620218—dc23
LC record available at https://lccn.loc.gov/2017006270
ISBN: 978-0-87389-949-9
No part of this book may be reproduced in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of the publisher.
Paul Daniel O’Mara: Managing Editor
Randall L. Benson: Sr. Creative Services Specialist
ASQ Mission: The American Society for Quality advances individual, organizational, and community
excellence worldwide through learning, quality improvement, and knowledge exchange.
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Printed on acid-free paper
As always, we thank our significant others, Mike Farmer and John Duffy,
for their patience and support while we disappeared into the office
to write test items and solutions to assist our peers in successfully
preparing for the ASQ Six Sigma Yellow Belt certification examination.
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Table of Contents
Preface ................................................................. ix
Acknowledgments ........................................................ xi
ASQ Certified Six Sigma Yellow Belt Body of Knowledge.......................... xiii
ASQ Six Sigma Yellow Belt Certification Preparation Recommended References ....... xix
Section 1 Sample Questions by BoK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Part I Six Sigma Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Questions ........................................................... 3
Solutions............................................................ 13
Part II Define Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Questions ........................................................... 21
Solutions............................................................ 27
Part III Measure Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Questions ........................................................... 33
Solutions............................................................ 41
Part IV Analyze Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Questions ........................................................... 47
Solutions............................................................ 55
Part V Improve and Control Phases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Questions ........................................................... 61
Solutions............................................................ 68
Section 2 Additional Practice Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Questions ........................................................... 75
Solutions............................................................ 106
Appendix A Six Sigma Yellow Belt Sample Questions Cross-Referenced
to Suggested Reference Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
vii
viii Table of Contents
Appendix B Six Sigma Yellow Belt Additional Questions Cross-
Referenced to Suggested Reference Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Appendix C Six Sigma Conversion Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
About the Authors ........................................................ 151
Preface
The ASQ CSSYB (Certified Six Sigma Yellow Belt) Study Guide is primarily meant to
aid those taking the ASQ CSSYB examination and is best used in conjunction
with The Certified Six Sigma Yellow Belt Handbook (ASQ Quality Press). Section 1
provides 151 practice questions organized according to the five parts of the Yellow
Belt Body of Knowledge (BoK) effective from March 2015 until March 2021. S ection 2
gives the reader 136 additional practice questions from each of the five parts, in a ran-
domized order.
For every question in both sections, detailed solutions are provided that explain
why each answer is the correct one and also which section of the BoK the question cor-
responds to so that any further study needed can be focused on specific sections. The
provided solutions are taken from the same references used by the ASQ Item W riting
teams who create the test items used in the formal Six Sigma Yellow Belt certification
examination. A list of these references is included prior to the first set of questions
and also available on ASQ.org under the Certification section at http://asq.org/cert/
six-sigma-yellow-belt/references.
A secondary audience for this study guide is those taking exams for ASQ certifica-
tions whose BoKs have some crossover with the CSSYB. Namely, the Certified Six Sigma
Green Belt (CSSGB), Certified Six Sigma Black Belt (CSSBB), Certified Quality Improve-
ment Associate (CQIA), Certified Quality Process Analyst (CQPA), and Certified Man-
ager of Quality/Organizational Excellence (CMQ/OE). Using this guide in studying
for any of these exams would be extremely useful, particularly for the quality tools and
team portions of the BoKs.
Unlike other resources on the market, all these questions and solutions were devel-
oped specifically to address the 2015 Six Sigma Yellow Belt Body of Knowledge and help
those studying for it, including taking into account the proper depth of knowledge and
required levels of cognition. None of this material has appeared in any previous study
guide or been shoehorned into fitting under the BoK’s topics.
As a reminder, practice/sample test questions such as those in this study guide
cannot be taken into ASQ certification exam rooms. The exams are open book, how-
ever, so it is highly recommended that you do take the references listed in this study
guide into the examination room with you to look up or verify any answers as you work
the exam questions.
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