The AMA Handbook of Project Management, Third Edition

544 Pages·2010·1.53 MB·English

by  Paul C. Dinsmore PMP

THE AMA HANDBOOK OF PROJECT MANAGEMENT
THIRD EDITION
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THE AMA HANDBOOK OF PROJECT MANAGEMENT
THIRD EDITION
Edited By
PAUL C. DINSMORE, PMP
JEANNETTE CABANIS-BREWIN
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Library of Congress Cataloging-in-Publication Data
The AMAhandbook of project management / edited by Paul C. Dinsmore, Jeannette
Cabanis-Brewin. — 3rd ed.
p. cm.
ISBN 978-0-8144-1542-9
1. Project management--Handbooks, manuals, etc. I. Dinsmore, Paul C. II. Cabanis-
Brewin, Jeannette. III. Title: Handbook of project management.
HD69.P75A46 2010
658.4'04—dc22
2010013521
© 2011 Amacom Books, a division of the American Management Association
Trademark information about PMI, the Project Management Institute, Inc., is to be
found on Page X.
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in whole or in part, in any form or by any means, electronic, mechanical, photocopy-
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About AMA
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Printing number
10 9 8 7 6 5 4 3 2 1
CONTENTS
FOREWORD David I. Cleland, PhD, FPMI xi
PREFACE Paul C. Dinsmore, PMP, and Jeannette Cabanis-Brewin xiii
ACKNOWLEDGMENTS xvii
ABOUT THE EDITORS xix
CHAPTER 1 What Is Project Management?
Project Management Concepts and Methodologies
FRANCIS M. WEBSTER, JR., PHD, AND JOAN KNUTSON 1
SECTION ONE
The Project Management Body of Knowledge: Comprehension and Practice
INTRODUCTION 13
CHAPTER 2 Bodies of Knowledge and Competency Standards in
Project Management
ALAN M. STRETTON 15
CHAPTER 3 Project Management Process Groups:
Project Management Knowledge in Action
GEREE STREUN, PMP, CSQE 27
CHAPTER 4 Initiation Strategies for Managing Major Projects
PETER W. G. MORRIS 33
CHAPTER 5 Comprehensive Planning for Complex Projects
DAVID L. PELLS 47
CHAPTER 6 Controlling Costs and Schedule:
Systems That Really Work
RALPH D. ELLIS, JR. 63
CHAPTER 7 Project Management Integration in Practice
GEREE STREUN, PMP, CSQE 73
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CHAPTER 8 Project Scope Management in Practice
RENEE MEPYANS-ROBINSON 79
CHAPTER 9 Time Management in Practice
VALIS HOUSTON, PMP 87
CHAPTER 10 Project Cost Management in Practice
PAULLOMBARD, PMP, CQM 97
10A Studies in Cost Management:
Earned Value—An Integrated Project Management Approach
LEE R. LAMBERT, PMP 107
CHAPTER 11 Project Quality Management in Practice
GEREE STREUN, PMP, CSQE 123
11A Studies in Project Quality Management:
Achieving Business Excellence Using Baldrige,
Business Process Management, Process Improvement and
Project Management
ALAN MENDELSSOHN AND MICHAELHOWELL, ASQ 129
CHAPTER 12 Human Resource Management in Practice
LEE TOWE, PMP 141
12A Studies in Project Human Resource Management:
Team Building and Interpersonal Skills
PAULC. DINSMORE, PMP 151
12B Studies in Project Human Resource Management: Leadership
HANS J. THAMHAIN, PHD, PMP 163
CHAPTER 13 Project Communications Management in Practice
RENEE MEPYANS-ROBINSON 173
13A Studies in Communications Management:
Achieving Project Success Through
Stakeholder Management
JOHN TUMAN, JR., P.ENG 183
CHAPTER 14 Risk Management in Practice
DAVID HILLSON, PHD, PMP, FAPM, FIRM 193
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CHAPTER 15 Project Procurement Management in Practice
JUDITH A. EDWARDS, PHD, PMP, IEEE, SM 205
15A Studies in Procurement Management:
Managing to Avoid Claims
IRVING M. FOGEL, P. ENG 217
SECTION TWO
The Profession of Project Management
INTRODUCTION 225
CHAPTER 16 Preparing for the Project Management
Professional Certification Exam
THEODORE R. BOCCUZZI, PMP 227
CHAPTER 17 Competency and Careers in Project Management
J. KENTCRAWFORD, PMP, AND JEANNETTE CABANIS-BREWIN 239
CHAPTER 18 Project Management Ethics:
Responsibility, Values, and Ethics in Project Environments
THOMAS MENGEL, PHD, PMP 255
CHAPTER 19 Professionalization of Project Management:
What Does It Mean for Practice?
JANICE THOMAS, PHD AND BILLZWERMAN 265
SECTION THREE
Organizational Issues in Project Management
INTRODUCTION 279
CHAPTER 20 Projects: The Engine of Strategy Execution
JAMES S. PENNYPACKER AND JEANNETTE CABANIS-BREWIN 281
CHAPTER 21 Project Management:
AStrategic Asset?
KAM JUGDEV, PHD, PMP 291
CHAPTER 22 Enterprise Project Management:
Elements and Deployment Issues
CHRIS VANDERSLUIS 303
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CHAPTER 23 Project Portfolio Management:
Principles and Best Practices
GERALD I. KENDALL, PMP 313
CHAPTER 24 Measuring the Value of Project Management:
AMeasurement System
JAMES S. PENNYPACKER 325
CHAPTER 25 AProcess of Organizational Change:
From Bureaucracy to Project Management Orientation
ROBERTJ. GRAHAM, PHD, PMP 335
CHAPTER 26 Managing Multiple Projects:
Balancing Time, Resources, and Objectives
LOWELLDYE, PMP 345
CHAPTER 27 The Project Office:
Rationale and Implementation
J. KENTCRAWFORD, PMP, AND JEANNETTE CABANIS-BREWIN 355
SECTION FOUR
Issues and Ideas in Project Management Practice
INTRODUCTION 369
CHAPTER 28 Dealing with Power and Politics in Project Management
RANDALLL. ENGLUND 371
CHAPTER 29 Multiproject Constraint Management:
The “Critical Chain” Approach
FRANK PATRICK 385
CHAPTER 30 Communities of Practice and Project Management
CONNIE DELISLE, PHD, AND KIM ROWE, P.ENG 395
CHAPTER 31 Six Sigma and Project Management
RIPSTAUFFER 407
CHAPTER 32 Cultural Challenges in Managing International Projects
PAULC. DINSMORE, PMP, AND MANUELM. BENITEZ CODAS 417
CHAPTER 33 Social Media Tools: An Introduction to Their Role in
Project Management
ALAN LEVINE 427
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SECTION FIVE
Industry Applications of Project Management Practice
INTRODUCTION 439
CHAPTER 34 Building Organizational Project Management Capability:
Learning From Engineering and Construction
CHRISTOPHER SAUER 441
CHAPTER 35 New Product Development:
Issues for Project Management
DENNIS M. SMITH 453
CHAPTER 36 Why ITMatters:
Project Management for Information Technology
KAREN R.J. WHITE, PMP 463
CHAPTER 37 Applying Project Management Tools and Techniques
in the Ecosystem Restoration Industry
STAN VERAART, PMP, AND DONALD ROSS 475
CHAPTER 38 Rescue Mission: Project Management in the Helping Professions
JEANNETTE CABANIS-BREWIN 483
ABOUT THE CONTRIBUTORS 491
INDEX 505
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