The AMA handbook of project management

519 Pages·2006·16.36 MB·English

by  Paul C Dinsmore

THE AMA HANDBOOK OF PROJECT MANAGEMENT
SECOND EDITION
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THE AMA HANDBOOK OF PROJECT MANAGEMENT
SECOND EDITION
Edited By
(cid:2)PAUL C. DINSMORE, PMP
(cid:2)JEANNETTE CABANIS-BREWIN
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Library of Congress Cataloging-in-Publication Data
Dinsmore, Paul C.
The AMAhandbook of project management/Paul C. Dinsmore, Jeanette Cabanis-
Brewin, 2nd ed.
p. cm.
Includes index.
ISBN 0-8144-7271-0
1. Project management—Handbooks, manuals, etc. I. Cabanis-Brewin,
Jeanette. II. Title.
HD69.P75A46 2006
658.4'04—dc22
2005015020
© 2006 Amacom, a division of American Management Association.
All rights reserved.
Printed in the United States of America.
“PMI” and the PMI logo are service and trademarks of the Project Management Institute,
Inc., which are registered in the United States of America and other nations; “PMP” and
the PMPlogo are certification marks of the Project Management Institute, Inc., which are
registered in the United States of America and other nations; “PMBOK,” “PM Network,”
and “PMI Today”are trademarks of the Project Management Institute, Inc., which are
registered in the United States of America and other nations; “...building professionalism
in project management...” is a trade and service mark of the Project Management Institute,
Inc., which is registered in the United States of America and other nations; and the Project
Management Journallogo is a trademark of the Project Management Institute, Inc.
PMI did not participate in the development of this publication and has not reviewed
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Printing number
10 9 8 7 6 5 4 3 2 1
CONTENTS
FOREWORD David I. Cleland, Ph.D. xi
PREFACE Paul C. Dinsmore, PMP, and Jeannette Cabanis-Brewin xiii
ACKNOWLEDGMENTS xvii
ABOUT THE EDITORS xix
CHAPTER 1 What Is Project Management?
Project Management Concepts and Methodologies
FRANCIS M. WEBSTER, JR. PHD, AND JOAN KNUTSON 1
SECTION ONE
The Project Management Body of Knowledge: Comprehension and Practice
INTRODUCTION 13
CHAPTER 2 Bodies of Knowledge and Competency Standards
In Project Management
ALAN M. STRETTON 15
CHAPTER 3 Project Management Process Groups:
Project Management Knowledge in Action
GEREE STREUN, PMP, CSQE 25
CHAPTER 4 Initiation Strategies for Managing Major Projects
PETER W. G. MORRIS 31
CHAPTER 5 Comprehensive Planning for Complex Projects
DAVID L. PELLS 44
CHAPTER 6 Controlling Costs and Schedule:
Systems That Really Work
RALPH D. ELLIS, JR. 60
CHAPTER 7 Project Management Integration in Practice
GEREE STREUN, PMP, CSQE 69
v
CHAPTER 8 Project Scope Management in Practice
RENEE MEPYANS-ROBINSON 74
CHAPTER 9 Time Management in Practice
VALIS HOUSTON, PMP 81
CHAPTER 10 Project Cost Management in Practice
MUHAMED ABDOMEROVIC, PMP 89
10A Studies in Cost Management:
Earned Value—An Integrated Project Management Approach
LEE R. LAMBERT, PMP 104
CHAPTER 11 Project Quality Management in Practice
GEREE STREUN, PMP, CSQE 119
11A Studies in Project Quality Managment:
Achieving Business Excellence Using Baldrige,
Business Process Management, Six Sigma, and Project Management
ALAN MENDELSSOHN AND MICHAELHOWELL 125
CHAPTER 12 Human Resource Management in Practice
LEE TOWE, PMP 136
12A Studies in Project Human Resource Management:
Interpersonal Skills
PAULC. DINSMORE, PMP 144
12B Studies in Project Human Resource Management: Leadership
HANS J. THAMHAIN, PHD, PMP 155
CHAPTER 13 Project Communications Management in Practice
RENEE MEPYANS-ROBINSON 165
13A Studies in Communications Management: Achieving Project
Success Through Team Building and Stakeholder Management
JOHN TUMAN, JR., P.ENG 174
CHAPTER 14 Risk Management in Practice
DAVID HILLSON, PHD, PMP, FAPM, FIRM 184
CHAPTER 15 Project Procurement Management in Practice
JUDITH A. EDWARDS, PHD, PMP 196
vi
15A Studies in Procurement Management:
Managing to Avoid Claims
IRVING M. FOGEL 206
CHAPTER 16 Preparing for the Project Management
Professional Certification Exam
THEODORE BOCCUZZI, PMP 211
SECTION TWO
The Profession of Project Management
INTRODUCTION 225
CHAPTER 17 Project Management Ethics:
Responsibility, Values, and Ethics in Project Environments
THOMAS MENGEL, PHD, PMP 227
CHAPTER 18 Professionalization of Project Management:
What Does It Mean for Practice?
BILLZWERMAN AND JANICE THOMAS, PHD 236
CHAPTER 19 Competency and Careers in Project Management
J. KENTCRAWFORD, PMP, AND JEANNETTE CABANIS-BREWIN 248
SECTION THREE
Organizational Issues in Project Management
INTRODUCTION 267
CHAPTER 20 Project Management:
AStrategic Asset?
KAM JUGDEV, PHD, PMP 269
CHAPTER 21 Enterprise Project Management:
Elements and Deployment Issues
CHRIS VANDERSLUIS 280
CHAPTER 22 Project Portfolio Management:
Principles and Best Practices
GERALD I. KENDALL, PMP 290
CHAPTER 23 Measuring the Value of Project Management
JAMES S. PENNYPACKER 302
vii
CHAPTER 24 The Project Office:
Rationale and Implementation
J. KENTCRAWFORD, PMP 312
CHAPTER 25 AProcess of Organizational Change:
From Bureaucracy to Project Management Orientation
ROBERTJ. GRAHAM, PHD, PMP 323
CHAPTER 26 Managing Multiple Projects:
Balancing Time, Resources, and Objectives
LOWELLDYE, PMP 333
SECTION FOUR
Issues and Ideas in Project Management Practice
INTRODUCTION 347
CHAPTER 27 Dealing With Power and Politics in Project Management
RANDALLI. ENGLUND 348
CHAPTER 28 Multi-Project Constraint Management:
The “Critical Chain” Approach
FRANK PATRICK 363
CHAPTER 29 Communities of Practice and Project Management
CONNIE DELISLE, PHD, AND KIM ROWE, P.ENG 372
CHAPTER 30 AProject Management Strategy for Six Sigma Projects
ANTONIO C.A. MAXIMIANO AND ALONSO MAZINI SOLER 384
CHAPTER 31 Cultural Challenges in Managing International Projects
PAULC. DINSMORE, PMP, AND MANUELM. BENITEZ CODAS 399
SECTION FIVE
Industry Applications of Project Management Practice
INTRODUCTION 411
CHAPTER 32 Building Organizational Project Management Capability:
Learning From Engineering and Construction
CHRISTOPHER SAUER, FIM 413
viii
CHAPTER 33 New Product Development:
Issues for Project Management
DENNIS M. SMITH 424
CHAPTER 34 Why ITMatters:
Project Management for Information Technology
KAREN R.J. WHITE, PMP 433
CHAPTER 35 Project Management for Software Engineering
LOIS ZELLS 444
CHAPTER 36 R&D Project Management:
Adapting to Technological Risk and Uncertainty
LEE R. LAMBERT, PMP 458
CHAPTER 37 Applying Project Management Tools and Techniques
in the Ecosystem Restoration Industry
STAN VERAART, PMP, AND DONALD ROSS 469
About the Contributors 475
Index 489
ix