Team Turnarounds: A Playbook for Transforming Underperforming Teams PDF
Preview Team Turnarounds: A Playbook for Transforming Underperforming Teams
Table of Contents Cover Title page Copyright page Dedication Foreword: Adversity Introduces Us to Ourselves Introduction MICHIGAN FALLING TURNAROUNDS IN THE MODERN LANDSCAPE: THE TEAM TURNAROUND PROCESS OVERVIEW OF THE CHAPTERS MICHIGAN RISING 1 Stage I: Leading Past Losing OBSERVE AND LEARN FACE REALITY DEFINE ROLES AND RESPONSIBILITIES THE PLAYBOOK FOR LEADING PAST LOSING 2 Stage II: Committing to Growth LAUNCH THE VISION ADOPT GUIDING VALUES ESTABLISH A PLAN AND SET GOALS THE PLAYBOOK FOR COMMITTING TO GROWTH 3 Stage III: Changing Behaviors TEACH BEHAVIOR MODEL BEHAVIOR REINFORCE BEHAVIOR THE PLAYBOOK FOR CHANGING BEHAVIORS 4 Stage IV: Embracing Adversity TURN CHALLENGES INTO GROWTH OPPORTUNITIES BUILD RESILIENCE THE PLAYBOOK FOR EMBRACING ADVERSITY 5 Stage V: Achieving Success DEFINE SUCCESS ADAPT THE PLAYBOOK FOR ACHIEVING SUCCESS 6 Stage VI: Nurturing a Culture of Excellence CONTINUE LEARNING AND INNOVATING UNDERSTAND THE CULTURE THE PLAYBOOK FOR NURTURING A CULTURE OF EXCELLENCE 7 The Team Turnaround Workbook STAGE I: LEADING PAST LOSING STAGE II: COMMITTING TO GROWTH STAGE III: CHANGING BEHAVIORS STAGE IV: EMBRACING ADVERSITY STAGE V: ACHIEVING SUCCESS STAGE VI: NURTURING A CULTURE OF EXCELLENCE Acknowledgments About the Authors Index Copyright © 2012 by Joe Frontiera and Daniel Leidl. All rights reserved. Published by JosseyBass A Wiley Imprint One Montgomery Street, Suite 1200, San Francisco, CA 94104-4594 —www.josseybass.com Cover design by Faceout Studio No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978- 646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748- 6008, or online at www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read. JosseyBass books and products are available through most bookstores. To contact JosseyBass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Wiley publishes in a variety of print and electronic formats and by print-on- demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Library of Congress Cataloging-in-Publication Data Frontiera, Joe, 1975– Team turnarounds : a playbook for transforming underperforming teams / Joe Frontiera, Daniel Leidl. – First edition. pages cm Includes bibliographical references and index. ISBN 978-1-118-14478-7 ISBN 978-1-118-26372-3 (mobipocket) – ISBN 978-1-118-23908-7 (epub) – ISBN 978-1-118-22574-5 (pdf) 1. Terms in the workplace. 2. Organization. 3. Leadership. 4. Management. I. Leidl, Daniel, 1974– II. Title. HD66.F76 2012 658.4'022–dc23 2012016807 To our friendship, our wives, our team Foreword: Adversity Introduces Us to Ourselves What do NFL teams, a Broadway musical, a university childcare center, a pizza maker, a public school system, a motorcycle trailer manufacturer, a collegiate lacrosse team, and a state all have in common? Stumped? They, and other equally fascinating organizations, are the case examples in Team Turnarounds, a highly entertaining and enlightening read about very diverse organizations that shared one common problem: they were all failing or floundering and needed to reverse course. Because of the sheer breadth of their examination, it’s hard to imagine how Joe Frontiera and Dan Leidl could pull this off. But they have—and to great effect. These stories are so well narrated that you’ll think you’re reading an edge-of- your-seat detective story. And Team Turnarounds really is like that in many ways. Here are tireless leaders who face severely vexing challenges and puzzling situations—many of which they and others have never before encountered. And these leaders are refreshingly honest about the realities of life in organizations that aren’t performing up to expectations. That life can be embarrassing, depressing, exhausting, and heartbreaking. Yet, at the same time, it can also be exhilarating, uplifting, meaningful, and rewarding. It all depends on how you view the challenge. While reading this book, we were reminded of a comment made by John McDonnell, former CEO of McDonnell Douglas, when that company was going through its struggles before eventually merging with Boeing. “Adversity introduces you to yourself,” he said, reflecting upon what that struggle had brought for him. And we recalled another thought from Randy Melville, whom we interviewed when he was with Pepsi. Quoting his Princeton University basketball coach, Pete Carril, Randy said, “Adversity doesn’t build character, it reveals it.” Challenges, difficulties, setbacks, adversities—they are all familiar sights on the leadership landscape. And one of the things that they cause us to do is come face-to-face with ourselves. They are a rather harsh way of reminding us of what’s important to us, what we value, and where we want to go. Leaders are no strangers to challenges. In fact, exemplary leaders thrive on them. Team Turnarounds offers you the hard-earned lessons learned by the amazing people who led the transformations. And Joe and Dan have done an exemplary job of pulling these lessons together in a way that is not just applicable to the folks in the book. They show us how these lessons are applicable to all of us, and how they are especially useful during the turnarounds we are now dealing with, or will inevitably confront, in our organizations and our lives. There are lessons in here about the importance of values and visions, about commitment and meaning, about teamwork and relationships, about resilience and positivity, about initiative and commitment, and about courage and heart. But you don’t have to wait for things to get bad on your team or in your organization to benefit from Joe and Dan’s insights and practical wisdom. Filled with fresh, revealing examples from sports, business, education, retail, and large and small organizations, the examples are illuminating in their depth and take- away applications. You and your entire team will benefit from the book’s Team Turnaround Workbook—it alone is worth the price of the book. You’ll find essential questions you must answer, tasks you must complete, and preparations you must take to successfully reverse the course of a losing team, a failing company, or a stalled initiative. Team Turnarounds is, in the end, a book about hope. A book about how you can mobilize others to transcend the present difficulties, bounce back from failures, and reach for greatness. It’s a book about the power of the human spirit. Enjoy. Jim Kouzes Orinda, California Barry Posner Santa Clara, California March 2012
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