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Report Quality Evaluation Toourclients: Toensurethatthehigheststandardsofreportqualityaremaintained,INPUTwouldappreciateyourassessmentof thisreport. Pleasetakeamomenttoprovideyourevaluationoftheusefulnessandqualityofthisstudy. When complete,simplyfold,staple,anddropinthemail. Postagehasbeenpre-paidbyINPUTifmailedintheU.S. Tfianli'/ou. 1. Reporttitle: Systems Operations: VendorAnalysis (SOVAI) 2. Pleaseindicateyourreasonforreadingthisreport: Requiredreading Newproductdevelopment Futurepurchasedecision Areaofhighinterest Business/marketplanning Systemsplanning Areaofgeneralinterest Productplanning Other Pleaseindicateextentreportusedandoverallusefulness: Extent Usefulness (1=Low, 5=High) Read Skimmed 1 2 3 4 5 ExecutiveOverview ... Completereport ... Partofreport( %) ... 4. Howusefulwere: Datapresented Analyses Recommendations Howusefulwasthereportintheseareas: . ACloevretryonuewtoanreeawsonpoptorctounvietrieedseorlsaepwphreoraeches . .. .. .. CMoeneftiremxpeexcitsattinigonisdeas . .. . . Other Whichtopicsinthereportwerethemostuseful? Why? 7. Inwhatwayscouldthereporthavebeenimproved? 8. Othercommentsorsuggestions: Name Title Department Company Address City State ZIP Telephone Datecompleted ^fianl<iyouforyourtimeandcooperation. M&S633/0112/89 INPUT STAPLE FOLDHERE NOPOSTAGE NECESSARY IFMAILED INTHE UNITEDSTATES BUSINESS REPLY MAIL FirstClassMail PermitNo.9070 Vienna,VA POSTAGEWILLBEPAIDBYADDRESSEE Attention: MarketingDepartment INPUT 1953GallowsRoad,Suite560 Vienna,VA 22182-9793 FOLDHERE JUNE 1991 systems operations Vendor analysis INPUT 1953GallowsRoad,Suite560,Vienna,Virginia22182 (703)847-6870 Publishedby INPUT 1280VillaStreet MountainView,CA94041-1194 U.S.A. SystemsOperationsProgram(SOP) SystemsOperations: VendorAnalysis Copyright©1991byINPUT. Allrightsreserved. PrintedintheUnitedStatesofAmerica. Nopartofthispublicationmaybereproducedor distributedinanyformorbyanymeans,orstored inadatabaseorretrievalsystem,withouttheprior writtenpennissionofthepublisher. SOSP3'491'1990 SOVA1'491'1991 SYSTEMSOPERATIONS:VENDORANALYSIS INPUT Abstract Thisreportexaminescompetitioninthesystemsoperationsmarketinthe U.S.,basedon1989revenuesandorganizationalstructure. Oncein- cludedascomponentsoftheprocessingservicesandprofessionalser- vicesmarkets,INPUTnowviewssystemsoperationsasaseparateand majorinformationservicesdeUverymode. Thisreportisbasedonadefinitionofsystemsoperations,wherethe vendorcontractstoperformalloramajorportionofaninformation systemoperationonalong-termbasis,longerthanoneyear. Thereportincludesacompetitivestructureforthesystemsoperations marketandprovidescomparativeanalysisoftheclassesofvendors withinthatstructure. ItincludesdetailedprofilesofthemajorSOven- dorsandexaminestheirbusinessobjectives,organizations,financial characteristics,strategies,marketfocuses,andcapabilities. Thereport alsoidentifiesandanalyzesusertrendsandissuesthatprovidethedriving forcesforthismarket. Conclusionsaredrawnaboutthelikelyevolutionofthemarket. SOVA1 e1991byINPUT.ReproductionProhibited.