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CUSTOM PUBLISHING Many organizations welcome the ability to combine parts of multiple Syngress books, as well as their own content, into a single volume for their own internal use. Contact us at [email protected] for more information. 381_Sec_IT_PM_FM.qxd 5/31/06 6:18 PM Page ii 381_Sec_IT_PM_FM.qxd 5/31/06 6:18 PM Page iii Sy n g r e s s IT Security Project Management Handbook Susan Snedaker Russ Rogers Technical Editor 381_Sec_IT_PM_FM.qxd 5/31/06 6:18 PM Page iv Syngress Publishing,Inc.,the author(s),and any person or firm involved in the writing,editing,or produc- tion (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be obtained from the Work. There is no guarantee of any kind,expressed or implied,regarding the Work or its contents.The Work is sold AS IS and WITHOUT WARRANTY.You may have other legal rights,which vary from state to state. In no event will Makers be liable to you for damages,including any loss of profits,lost savings,or other incidental or consequential damages arising out from the Work or its contents.Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages,the above limitation may not apply to you. You should always use reasonable care,including backup and other appropriate precautions,when working with computers,networks,data,and files. Syngress Media®,Syngress®,“Career Advancement Through Skill Enhancement®,”“Ask the Author UPDATE®,”and “Hack Proofing®,”are registered trademarks of Syngress Publishing,Inc.“Syngress:The Definition of a Serious Security Library”™,“Mission Critical™,”and “The Only Way to Stop a Hacker is to Think Like One™”are trademarks of Syngress Publishing,Inc.Brands and product names mentioned in this book are trademarks or service marks of their respective companies. KEY SERIAL NUMBER 001 HJIRTCV764 002 PO9873D5FG 003 829KM8NJH2 004 BC1289MPQV 005 CVPLQ6WQ23 006 VBP965T5T5 007 HJJJ863WD3E 008 2987GVTWMK 009 629MP5SDJT 010 IMWQ295T6T PUBLISHED BY Syngress Publishing,Inc. 800 Hingham Street Rockland,MA 02370 Syngress IT Security Project Management Copyright © 2006 by Syngress Publishing,Inc.All rights reserved.Printed in Canada.Except as permitted under the Copyright Act of 1976,no part of this publication may be reproduced or distributed in any form or by any means,or stored in a database or retrieval system,without the prior written permission of the publisher,with the exception that the program listings may be entered,stored,and executed in a com- puter system,but they may not be reproduced for publication. Printed in Canada. 1 2 3 4 5 6 7 8 9 0 ISBN: 1-59749-076-8 Publisher:Andrew Williams Page Layout and Art:Patricia Lupien Acquisitions Editor:Jaime Quigley,Erin Heffernan Copy Editor:Judy Eby Technical Editor:Russ Rogers Indexer:Odessa&Cie Cover Designer:Michael Kavish Distributed by O’Reilly Media,Inc.in the United States and Canada. For information on rights,translations,and bulk sales,contact Matt Pedersen,Director of Sales and Rights, at Syngress Publishing;email [email protected] fax to 781-681-3585. 381_Sec_IT_PM_FM.qxd 5/31/06 6:18 PM Page v Acknowledgments Syngress would like to acknowledge the following people for their kindness and support in making this book possible. Syngress books are now distributed in the United States and Canada by O’Reilly Media,Inc.The enthusiasm and work ethic at O’Reilly are incredible, and we would like to thank everyone there for their time and efforts to bring Syngress books to market:Tim O’Reilly,Laura Baldwin,Mark Brokering,Mike Leonard,Donna Selenko,Bonnie Sheehan,Cindy Davis,Grant Kikkert,Opol Matsutaro,Steve Hazelwood,Mark Wilson,Rick Brown,Tim Hinton,Kyle Hart,Sara Winge,Peter Pardo,Leslie Crandell,Regina Aggio Wilkinson,Pascal Honscher,Preston Paull,Susan Thompson,Bruce Stewart,Laura Schmier,Sue Willing,Mark Jacobsen,Betsy Waliszewski,Kathryn Barrett,John Chodacki, Rob Bullington,Kerry Beck,Karen Montgomery,and Patrick Dirden. The incredibly hardworking team at Elsevier Science,including Jonathan Bunkell,Ian Seager,Duncan Enright,David Burton,Rosanna Ramacciotti, Robert Fairbrother,Miguel Sanchez,Klaus Beran,Emma Wyatt,Krista Leppiko,Marcel Koppes,Judy Chappell,Radek Janousek,Rosie Moss,David Lockley,Nicola Haden,Bill Kennedy,Martina Morris,Kai Wuerfl-Davidek, Christiane Leipersberger,Yvonne Grueneklee,Nadia Balavoine,and Chris Reinders for making certain that our vision remains worldwide in scope. David Buckland,Marie Chieng,Lucy Chong,Leslie Lim,Audrey Gan,Pang Ai Hua,Joseph Chan,June Lim,and Siti Zuraidah Ahmad of Pansing Distributors for the enthusiasm with which they receive our books. David Scott, Tricia Wilden, Marilla Burgess, Annette Scott, Andrew Swaffer, Stephen O’Donoghue,Bec Lowe,Mark Langley,and Anyo Geddes of Woodslane for distributing our books throughout Australia, New Zealand, Papua New Guinea,Fiji,Tonga,Solomon Islands,and the Cook Islands. v 381_Sec_IT_PM_FM.qxd 5/31/06 6:18 PM Page vi 381_Sec_IT_PM_FM.qxd 5/31/06 6:18 PM Page vii Author Susan Snedaker (MBA,BA,MCSE,MCT,CPM) is Principal Consultant and founder of VirtualTeam Consulting,LLC (www.vir- tualteam.com),a consulting firm specializing in business and tech- nology consulting.The company works with companies of all sizes to develop and implement strategic plans,operational improvements and technology platforms that drive profitability and growth.Prior to founding VirtualTeam in 2000,Susan held various executive and technical positions with companies including Microsoft,Honeywell, Keane,and Apta Software.As Director of Service Delivery for Keane,she managed 1200+ technical support staff delivering phone and email support for various Microsoft products including Windows Server operating systems.She is author of How to Cheat at IT Project Management (Syngress Publishing,ISBN:1-597490-37-7) The Best Damn Windows Server 2003 Book Period (Syngress,ISBN:1- 931836-12-4) and How to Cheat at Managing Windows Small Business Server 2003 (Syngress,ISBN:1-932266-80-1).She has also written numerous technical chapters for a variety of Syngress Publishing books on Microsoft Windows and security technologies and has written and edited technical content for various publications.Susan has developed and delivered technical content from security to tele- phony,TCP/IP to WiFi,CIW to IT project management and just about everything in between (she admits a particular fondness for anything related to TCP/IP). Susan holds a master’s degree in business administration and a bachelor’s degree in management from the University of Phoenix. She also holds a certificate in advanced project management from Stanford University.She holds Microsoft Certified Systems Engineer (MSCE) and Microsoft Certified Trainer (MCT) certifications. Susan is a member of the Information Technology Association of Southern Arizona (ITASA) and the Project Management Institute (PMI). vii 381_Sec_IT_PM_FM.qxd 5/31/06 6:18 PM Page viii Technical Editor Russ Rogers (CISSP,CISM,IAM,IEM,HonScD),author of the popular Hacking a Terror Network (Syngress Publishing,ISBN 1- 928994-98-9),co-author on multiple other books including the best selling Stealing the Network:How to Own a Continent(Syngress,ISBN 1-931836-05-1),Network Security Evaluation Using the NSA IEM (Syngress,1-597490-35-0) and Editor in Chief of The Security Journal;is Co-Founder,Chief Executive Officer,and Chief Technology Officer of Security Horizon;a veteran-owned small business based in Colorado Springs,CO.Russ has been involved in information technology since 1980 and has spent the last 15 years working professionally as both an IT and INFOSEC consultant. Russ has worked with the United States Air Force (USAF), National Security Agency (NSA),and the Defense Information Systems Agency (DISA).He is a globally renowned security expert, speaker,and author who has presented at conferences around the world including Amsterdam,Tokyo,Singapore,Sao Paulo,and cities all around the United States. Russ has an Honorary Doctorate of Science in Information Technology from the University of Advancing Technology,a Masters Degree in Computer Systems Management from the University of Maryland,a Bachelor of Science in Computer Information Systems from the University of Maryland,and an Associate Degree in Applied Communications Technology from the Community College of the Air Force.He is a member of both ISSA and ISACA and co-founded the Global Security Syndicate (gssyndicate.org),the Security Tribe (securitytribe.com),and acts in the role of professor of network security for the University of Advancing Technology (uat.edu). viii 381_Sec_IT_PM_FM.qxd 5/31/06 6:18 PM Page ix Russ would like to thank his father for his lifetime of guidance, his kids (Kynda and Brenden) for their understanding,and Michele for her constant support.A great deal of thanks goes to Andrew Williams and Jaime Quigley from Syngress Publishing for the abun- dant opportunities and trust they give me.Shouts go out to UAT, Security Tribe,the GSS,the Defcon Groups,and the DC Forums. I’d like to also thank my friends,Chris,Greg,Michele,Ping,Pyr0, and everyone in #dc-forums that I don’t have room to list here. Special Contributors A special thank you to the following authors for contributing their expertise to various sections of this book:Bryan Cunningham, Principal at the Denver law firm of Morgan & Cunningham LLC, Norris Johnson,Mike Rash,Frank Thornton,Chris Hurley,and Mike O’Dea. ix