Sustainable practices in facilities management PDF
Preview Sustainable practices in facilities management
Sustainable Practice for the Facilities Manager Sunil Shah Blackwell Publishing Shah: “fm” — 2006/10/6 — 12:51 — page iii — #3 Sustainable Practice for the Facilities Manager Shah: “fm” — 2006/10/6 — 12:51 — page i — #1 Sustainable Practice for the Facilities Manager Sunil Shah Blackwell Publishing Shah: “fm” — 2006/10/6 — 12:51 — page iii — #3 To Helen Shah: “fm” — 2006/10/6 — 12:51 — page ii — #2 ©2007SunilShah BlackwellPublishingLtd EditorialOffices: BlackwellPublishingLtd,9600GarsingtonRoad,OxfordOX42DQ,UK Tel:+44(0)1865776868 BlackwellPublishingInc.,350MainStreet,Malden,MA02148-5020,USA Tel:+17813888250 BlackwellPublishingAsiaPtyLtd,550SwanstonStreet,Carlton,Victoria3053,Australia Tel:+61(0)383591011 TherightoftheAuthortobeidentifiedastheAuthorofthisWorkhasbeenassertedinaccordancewith theCopyright,DesignsandPatentsAct1988. Allrightsreserved.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmitted,in anyformorbyanymeans,electronic,mechanical,photocopying,recordingorotherwise,exceptaspermittedbythe UKCopyright,DesignsandPatentsAct1988,withoutthepriorpermissionofthepublisher. Firstpublished2007byBlackwellPublishingLtd ISBN-13:978-1-4051-3557-3 ISBN-10:1-4051-3557-3 LibraryofCongressCataloging-in-PublicationData Shah,Sunil Sustainablepracticeforthefacilitiesmanager/SunilShah. p.cm. Includesbibliographicalreferencesandindex. ISBN-13:978-1-4051-3557-3(pbk.:alk.paper) ISBN-10:1-4051-3557-3(pbk.:alk.paper) 1.Facilitymanagement.2.Sustainabledevelopment.I.Title. TS155.S39662006 658.2–dc22 2006012518 AcataloguerecordforthistitleisavailablefromtheBritishLibrary Setin10/13ptPalatino byNewgenImagingSystems(P)Ltd.,Chennai,India PrintedandboundinIndia byReplikaPressPvt,Ltd Thepublisher’spolicyistousepermanentpaperfrommillsthatoperateasustainableforestrypolicy,andwhich hasbeenmanufacturedfrompulpprocessedusingacid-freeandelementarychlorine-freepractices.Furthermore, thepublisherensuresthatthetextpaperandcoverboardusedhavemetacceptableenvironmentalaccreditation standards. ForfurtherinformationonBlackwellPublishing,visitourwebsite: www.blackwellpublishing.com Shah: “fm” — 2006/10/9 — 15:58 — page iv — #4 Contents ListofCaseStudies vi AbouttheAuthor ix Preface x Abbreviations xi Introduction xv Chapter1: SustainableDevelopmentandFacilitiesManagement 1 1.1 Thegrowingageoffacilitiesmanagement 1 1.2 Whatissustainabledevelopment? 12 1.3 RelationshipbetweenFMandsustainability? 37 Chapter2: SustainableBusinessManagement 49 2.1 Greenservicemanagement 50 2.2 Environmentallegislation 75 2.3 Businesscaseandcorporatechallenges 95 2.4 Corporateresponsibilitymanagementsystems 110 2.5 Corporateresponsibilityreporting 134 Chapter3: FacilitiesLifecycle 148 3.1 Lifecyclefacilitiesapproach 148 3.2 Masterplanningandrealestate 163 3.3 Design 173 3.4 Constructionandcommissioning 198 3.5 Refurbishment,fit-outandprojectmanagement 206 Chapter4: OperationoftheFacility 219 4.1 Maintenance 219 4.2 Operation 235 4.3 Occupantsatisfaction 280 ListofWebsites 287 Index 295 Shah: “fm” — 2006/10/6 — 12:51 — page v — #5 List of Case Studies Aseriesofcasestudieshavebeenusedthroughoutthisbooktoproviderelevant examplesofbothgoodandpoorpractices.Alistofthoseorganisationsthathave providedinformationintheseexamplesaredescribedbelow: Chapter2 2.1–Greenservicemanagement OxfamGB–Ethicalpurchasing AuthorisedbyRachelWilshaw,PurchasingStrategyManager OxfamGBisadevelopment,relief,andcampaigningorganisationthatworkswith otherstofindlastingsolutionstopovertyandsufferingaroundtheworld. Oxfam’sBeliefs ❏ Thelivesofallhumanbeingsareofequalvalue; ❏ Inaworldrichinresources,povertyisaninjusticewhichmustbeovercome; ❏ Povertymakespeoplemorevulnerabletoconflictandnaturalcalamity;much ofthissufferingcanbeprevented,andmustberelieved; ❏ People’svulnerabilitytopovertyandsufferingisincreasedbyunequalpower relationsbasedon,forexample,gender,race,class,casteanddisability;women, whomakeupamajorityoftheworld’spoor,areespeciallydisadvantaged; ❏ Working together we can build a just and safer world, in which people take controlovertheirownlivesandenjoytheirbasicrights; ❏ Toovercomepovertyandsufferinginvolveschangingunjustpoliciesandprac- tices,nationallyandinternationally,aswellasworkingcloselywithpeoplein poverty. 2.4–Corporateresponsibilitymanagementsystems BAESystems,Basildon–InnovativeapproachsecuresISO14001certification AuthorisedbyDavidJohn,OperationsDirector Since certification was achieved in 2000, the site has become part of the SELEX Sensors and Airborne Systems Company – a joint venture with Finmeccanica. The company specialise in world-class integrated sensor solutions, surveillance, protection, tracking, targeting and imaging systems. The Basildon site complex coverstwomainsiteshousingover1500staff. Shah: “fm” — 2006/10/6 — 12:51 — page vi — #6 ListofCaseStudies vii 2.5–Corporateresponsibilityreporting Gap–Sustainabilityreport Takenfromwww.gap.comwebsite Gap Inc. is one of the world’s largest specialty retailers, with more than 3000 stores and fiscal 2005 revenues of $16 billion. We operate four of the most recog- nised apparel brands in the world – Gap, Banana Republic, Old Navy and Forth & Towne. A public company, Gap Inc. is traded on the New York Stock ExchangeandislistedontheCalvertSocialIndex,Domini400SocialIndex,Dow Jones Sustainability Index, and the FTSE4Good US 100 and FTSE4Good Global Indices. Chapter3 3.1–Lifecyclefacilitiesapproach Carillion–Corporatesustainabilitystrategy Authorised by Quentin Leiper, Aneysha Minocha and Stuart Mee, SustainabilityTeam Carillionprovidesabroadrangeofbusiness,transportandconstructionservices tocommercialandpublicsectorclientsintheUnitedKingdom,Sweden,Canada and the Middle East, with a turnover of £2billion and around 17000 employees (13500UK,3500overseas).Carillion’smissionistomaketomorrowabetterplace. Theywilldothisbybeingtheleaderinintegratedsolutionsforinfrastructure,build- ing and services, and by acting according to our values of openness, innovation, mutualdependency,collaboration,sustainableprofitablegrowthandprofessional delivery. 3.3–Design NationalTrust–Heeliscentraloffice,Swindon AuthorisedbyJohnSeaberandLizAdams,FacilitiesTeam The National Trust works to preserve and protect the coastline, countryside and buildingsofEngland,WalesandNorthernIreland.Theorganisationisacharityand iscompletelyindependentoftheUKGovernment,relyingforincomeonmember- shipfees,donationsandlegacies,andrevenueraisedfromcommercialoperations. Theyhave3.4millionmembersand43000volunteers.Morethan12millionpeople visitpayforentryproperties,whileanestimated50millionvisitopenairproper- ties.TheNationalTrustprotectandopentothepublicover300historichousesand gardensand49industrialmonumentsandmills,andalsolookafterforests,woods, fens,beaches,farmland,downs,moorland,islands,archaeologicalremains,castles, naturereserves,villages. Shah: “fm” — 2006/10/6 — 12:51 — page vii — #7 viii ListofCaseStudies 3.5–Refurbishment,fit-outandprojectmanagement BuildingDesignPartnership–Londonstudio AuthorisedbyTrevorButler,DirectorofSustainability BDP is a multi-discipline practice of architects, designers and engineers, aiming to provide comprehensive, integrated design services for the built environment. The mission is to be collaborative, working in partnership with customers, col- leaguesinconstructionandthecommunitiesweimpact.Thecompany’saimisto beethicalandresponsibletoallstakeholders,believingthatgooddesigncancreate substantialeconomicandsocialvalue. BDPdesignsabout2%ofallthenew,nonresidentialbuilding(andsomeofthe housing)intheUKeachyear,around£450millioninconstructioncosts,withan additional10%ofworkoverseas.Thereareover800staffintheUnitedKingdomin 10locationswith140moreinIrelandandinFranceinBDPInternational.BDPhas an annual fee income of over £60 million and are consistent major design award winners,withover300todate. Refurbishinghousing–Anenergyefficienthouse AuthorisedbyDaveHampton Chapter4 4.1–Maintenance EMS–Aseriesofcasestudies AuthorisedbyPaulFoxcroft,ManagingDirector Formally known as Environmental Monitoring Services, ems, was established as a consultancy in 1986 and now supports clients to achieve practical solutions to helpthemdemonstratecompliancewithlegislationandraisetheirprofilewithin theirorganisation.Thecompanyhasmadethedecisionnottoprovideanyreme- dial services or to endorse the products or services of other organisations. Their independence ensures clients receive balanced advice that can help make better informeddecisionsabouttheworkingenvironmentandserviceproviders. 4.2–Operation Carillion–SwindonandMarlboroughNHSTrust Authorised by Quentin Leiper, Aneysha Minocha and Stuart Mee, SustainabilityTeam Shah: “fm” — 2006/10/6 — 12:51 — page viii — #8
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