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T N E M E G A N A M N I A H C Y L P P U S PATHWAYS FOR RESEARCH AND PRACTICE Edited by Dilek Önkal and Emel Aktas SUPPLY CHAIN MANAGEMENT – PATHWAYS FOR RESEARCH AND PRACTICE Edited by Dilek Önkal and Emel Aktas Supply Chain Management – Pathways for Research and Practice Edited by Dilek Önkal and Emel Aktas Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2011 InTech All chapters are Open Access articles distributed under the Creative Commons Non Commercial Share Alike Attribution 3.0 license, which permits to copy, distribute, transmit, and adapt the work in any medium, so long as the original work is properly cited. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published articles. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials, instructions, methods or ideas contained in the book. Publishing Process Manager Iva Lipovic Technical Editor Teodora Smiljanic Cover Designer Jan Hyrat Image Copyright Cre8tive Images, 2006. Used under license from Shutterstock.com First published July, 2011 Printed in Croatia A free online edition of this book is available at www.intechopen.com Additional hard copies can be obtained from [email protected] Supply Chain Management – Pathways for Research and Practice, Edited by Dilek Önkal and Emel Aktas p. cm. ISBN 978-953-307-294-4 Contents Preface IX Chapter 1 Lean Supply Chain Practices and Performance in the Context of Malaysia 1 Azman Daud and Suhaiza Zailani Chapter 2 Service Supply Chain: How Does It Effects to the Logistics Service Effectiveness? 15 Kavighta Mohan and Suhaiza Zailani Chapter 3 Supply Chain Quality Management 25 Lynn A. Fish Chapter 4 Collaborative Quality Management 43 Goknur Arzu Akyuz Chapter 5 Supply Chain Quality Management by Contract Design 57 Qin Su and Qiang Liu Chapter 6 Supply Chain Flexibility: Managerial Implications 75 Dilek Önkal and Emel Aktas Chapter 7 Bullwhip-Effect and Flexibility in Supply Chain Management 85 Javier Pereira, Luciano Ahumada and Fernando Paredes Chapter 8 A Fuzzy Goal Programming Approach for Collaborative Supply Chain Master Planning 95 Manuel Díaz-Madroñero and David Peidro Chapter 9 Information Sharing: a Quantitative Approach to a Class of Integrated Supply Chain 115 Seyyed Mehdi Sahjadifar, Rasoul Haji, Mostafa Hajiaghaei-Keshteli and Amir Mahdi Hendi VI Contents Chapter 10 Production and Delivery Policies for Improved Supply Chain Performance 137 Seung-Lae Kim and Khalid Habib Mokhashi Chapter 11 Inter-Organizational Collaboration in Dynamic, Short-Term Supply Chains 157 Adrian Tan and Hamid Noori Chapter 12 Advanced Supply Chain Planning Systems (APS) Today and Tomorrow 171 Luis Antonio de Santa-Eulalia, Sophie D’Amours, Jean-Marc Frayret, Cláudio César Menegusso and Rodrigo Cambiaghi Azevedo Chapter 13 The Supply Chain Process Management Maturity Model – SCPM3 201 Marcos Paulo Valadares de Oliveira, Marcelo Bronzo Ladeira and Kevin P. McCormack Chapter 14 Using Web Technologies for Supply Chain Management 219 Mărincaş Delia Adriana and Voicilă Cristian Preface Challenges faced by supply chains appear to be growing exponentially under the demands of increasingly complex business environments confronting the decision makers. The world we live in now operates under interconnected economies that put extra pressure on supply chains to fulfil ever-demanding customer preferences. Relative attractiveness of manufacturing as well as consumption locations changes very rapidly, which in consequence alters the economies of large scale production. Coupled with the recent economic swings, supply chains in every country are obliged to survive with substantially squeezed margins. Many supply chains do not have the necessary tools and flexibility to deal with such fast changing conjunctures at either the global or the local levels. 2010s are also witnessing further shortening of the product life cycles, forcing producers to continually work on expanding product categories. Moreover, raw material scarcity emerges as a gradually growing problem along with the increasing labour costs. In this book, we tried to compile a selection of papers focusing on a wide range of problems in the supply chain domain. Each chapter offers important insights into understanding these problems as well as approaches to attaining effective solutions. The book starts with an investigation into lean supply chain practices and performance by Azman Daud and Suhaiza Zailani. Service supply chain concepts are explored in the 2nd chapter by Kavighta Mohan and Suhaiza Zailani. This is followed by a series of insightful chapters on the main theme of quality management, as examined by Lynn A. Fish in Chapter 3, Goknur Arzu Akyuz in Chapter 4, and Qin Su and Qiang Liu in Chapter 5. The next theme is supply chain flexibility, where managerial implications are discussed by Dilek Onkal and Emel Aktas in Chapter 6; while Javier Pereira Luciano Ahumada and Fernando Paredes discuss bullwhip effect and flexibility issues in Chapter 7. Manuel Diaz-Madronero and David Peidro present a fuzzy goal programming approach for collaborative supply chains in Chapter 8, followed by Mehdi Sajadifar, Rasoul Haji, Mostafa Hajiaghaei-Keshteli, and Amir Mahdi Hendi’s focus on information sharing in Chapter 9. Improved supply chain performance and the associated production and delivery policy implications are investigated in Chapter 10 by Seung-Lae Kim and Khalid Habib Mokhashi. Inter-organizational collaboration issues are addressed by Adrian Tan and Hamid Noori in Chapter 11, while Chapter 12 presents X Preface work on advanced supply chain planning systems by Luis Antonio de Santa-Eulalia, Sophie D’Amours, Jean-Marc Frayret and Claudio Cesar. A new supply chain process management maturity model is introduced by Oliviera Marcos in Chapter 13. Finally, the book concludes with a discussion of using internet technologies for supply chain management by Marincas Delia Adriana. Supply Chain Management is an important and prolific domain that will continue to generate much research interest. We hope that the chapters collected in this book will serve as a guide to future work on the issues that will influence supply chain management practices, leading to efficient processes and effective decisions. Dilek Önkal and Emel Aktas Business School, Brunel University, United Kingdom