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Successful Project Management PDF

547 Pages·2014·9.218 MB·English
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C L E G M&ID EN O T S S u c c e s s f u l P r o j e c t M a Successful Project Management n a 6e g e m e GIDO & CLEMENTS n t Need a study break? Get a break on the study materials designed for your course! Find Flashcards, Study Guides, Solutions Manuals and more . . . 6e Visit www.cengagebrain.com/studytools today to find discounted study tools! To learn more about Cengage Learning, visit www.cengage.com Purchase any of our products at your local college store or at our preferred online store www.cengagebrain.com Successful Project Management Successful Project Management SIXTH EDITION JACK GIDO Penn State University JAMES P. CLEMENTS Clemson University Australia•Brazil•Mexico•Singapore•UnitedKingdom•UnitedStates SuccessfulProjectManagement, ©2015,2012,2009CengageLearning SixthEdition WCN:01-100-101 JackGidoandJamesP.Clements ALLRIGHTSRESERVED.Nopartofthisworkcoveredbythecopyright VicePresident,GeneralManager, hereinmaybereproduced,transmitted,stored,orusedinanyformorby SocialScience&QualitativeBusiness: anymeansgraphic,electronic,ormechanical,includingbutnotlimited ErinJoyner tophotocopying,recording,scanning,digitizing,taping,Webdistribution, ProductDirector:JoeSabatino informationnetworks,orinformationstorageandretrievalsystems, exceptaspermittedunderSection107or108ofthe1976UnitedStates ProductManager:ClaraGoosman CopyrightAct,withoutthepriorwrittenpermissionofthepublisher. 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MediaDeveloper:ChrisValentine LibraryofCongressControlNumber:2013947444 RightsAcquisitionDirector: AudreyPettengill ISBN-13:978-1-285-06837-4 RightsAcquisitionSpecialist,Textand ISBN-10:1-285-06837-8 Image:JohnHill ManufacturingPlanner:RonMontgomery CengageLearning CoverImages: 200FirstStamfordPlace,4thFloor Top:©ColorBlindImages/BlendImages/ Stamford,CT06902 GettyImages USA LowerRight:©JohnLund/MarcRomanelli/ BlendImages/GettyImages CengageLearningisaleadingproviderofcustomizedlearningsolu- LowerLeft:©SteveDebenport/E /Getty tionswithofficelocationsaroundtheglobe,includingSingapore,the Images UnitedKingdom,Australia,Mexico,Brazil,andJapan.Locateyourlocal officeat:www.cengage.com/global CengageLearningproductsarerepresentedinCanadaby NelsonEducation,Ltd. TolearnmoreaboutCengageLearningSolutions,visit www.cengage.com Purchaseanyofourproductsatyourlocalcollegestoreoratour preferredonlinestorewww.cengagebrain.com Printed in the United States of America 1 2 3 4 5 6 7 18 17 16 15 14 To my wonderful family: my wife, Rosemary; our sons, Steve and Jeff; our “daughters,” Teresa and Wendy; and our marvelous grandchildren, Matthew, Alex, Allison, Meghan, and Sophie. J.G. To my mother and father for all their love and support throughout my life; and to Beth, the love of my life, and our four incredible children—Tyler, Hannah, Maggie, and Grace. I love you all very much. J.P.C. CHAPTER 1 Project Management Concepts 2 PART 1 Initiating a Project 34 CHAPTER 2 Identifying and Selecting Projects 36 CHAPTER 3 Developing Project Proposals 64 PART 2 Planning, Performing, and Controlling the Project 100 CHAPTER 4 Defining Scope, Quality, Responsibility, and Activity Sequence 102 CHAPTER 5 Developing the Schedule 146 CHAPTER 6 Resource Utilization 214 CHAPTER 7 Determining Costs, Budget, and Earned Value 242 CHAPTER 8 Managing Risk 284 CHAPTER 9 Closing the Project 298 PART 3 People: The Key to Project Success 318 CHAPTER 10 The Project Manager 320 CHAPTER 11 The Project Team 354 CHAPTER 12 Project Communication and Documentation 398 CHAPTER 13 Project Management Organizational Structures 434 Appendix A Project Management Information Systems 461 Appendix B Project Management Websites 473 Appendix C Project Management Associations around the Globe 475 Appendix D Acronyms 479 Reinforce Your Learning Answers 481 Glossary 497 Index 505 vii Preface xvii ....................................................................................... About the Authors xxix .......................................................................... CHAPTER 1 Project Management Concepts ................................................. 2 ProjectAttributes 4 Balancing ProjectConstraints 6 ProjectLifeCycle 9 Initiating 10 Planning 11 Performing 12 Closing 14 ProjectManagementProcess 14 StakeholderEngagement 21 GlobalProjectManagement 23 ProjectManagementAssociations 24 BenefitsofProjectManagement 25 Summary 27 Questions 28 InternetExercises 29 CaseStudy1:ANot-for-Profit Organization 30 CaseStudy2:E-CommerceforaSmallSupermarket 31 References 32 PART 1 Initiating a Project CHAPTER 2 Identifying and Selecting Projects............................................. 36 ProjectIdentification 38 ProjectSelection 39 ProjectCharter 42 PreparingaRequestforProposal 47 Soliciting Proposals 53 Summary 55 Questions 57 InternetExercises 57 CaseStudy1:AMidsizePharmaceuticalCompany 58 CaseStudy2:Transportation Improvements 59 References 62 ix

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