Strategic Information Systems Management

428 Pages·2009·79.468 MB·English

by  Grant

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I
I
STRATEGIC
INFORMATION
SYSTEMS
MANAGEMENT
Kevin Grant
Ray Hackney
David Edgar
@www.cengage.eo.uk/grant
Strategic Information
Systems Management

Strategic Information
Systems Management
Kevin Grant, Ray Hackney and David Edgar
.. COURSE TECHNOLOGY
I - CENGAGE Learning·
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TECHNOLOGY
I_. CENGAGE Learning·
Strategic Information © 2010, Cengage Learning EMEA
Systems Management
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Kevin Grant, Ray Hackney and
covered by the copyright herein may be reproduced,
David Edgar
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British Library.
ISBN: 978-1-4080-0793-8
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I 2 3 4 5 6 7 8 9 10-12 11 IO
Kevin would like to dedicate this book to Sonia, Charlotte and Ben.
Ray would like to dedicate this book to Marilyn and Rebecca.
David would like to dedicate this book to Val, Andrew, Steven and 'wee' Jamsie.
v

Brief Contents
Forewords xvii
Preface xix
Acknowledgements xxv
Contributors xx vii
About the Authors xxix
1 Business Strategy for the Digital World 1
2 Business Exploitation of Information and Communication
Technology Systems 32
3 Information Systems Development Approaches 51
4 Disruptive Technologies and Applications 77
5 Business IT/IS Alignment 103
6 Strategic IS/IM in Context 139
7 Global Issues in Information Management 191
8 Strategic Knowledge Management 215
9 Organizational Change, Culture and Strategic IS/IT Led Change 246
10 IS/IT Benefits Management and Realization 273
11 Strategic IT/IS Leadership and IT Governance 300
12 IT/IS Professionalism, Ethics and Security 342
Index 379
vii

Contents
Forewords xvii
Preface xix
Acknowledgements xxv
Contributors xx vii
About the Authors xxix
Walk-through Tour xli
About the Website xliii
1 Business Strategy for the Digital World 1
1.1 Introduction 1
1.2 The development of strategic management 2
1.3 The development of the digital economy 6
1.4 The Positioning Approach 9
1.5 The competitive environment 12
1.6 The Resource-Based View 15
1.7 E-business and the Resource-Based View 16
1.8 Strategic information systems and the RBV 18
1.9 Dynamic capabilities 21
1.10 M-commerce 24
Conclusion 26
Key learning points 27
Review questions and tasks 27
Key further reading 28
References 29
2 Business Exploitation of Information and Communication
Technology Systems 32
2.1 Introduction 32
2.2 The importance of ICT in contemporary organizations 33
2.3 Evidence on the exploitation of ICT by organizations 36
2.4 Challenges associated with exploiting ICT 38
2.5 Understanding ICT implementation and use 40
2.6 Improving the exploitation of ICT 43
Conclusion 44
Key learning points 45
Review questions and tasks 46
Key further reading 48
References 49
ix