SolarWinds Server & Application Monitor Administrator Guide

652 Pages·2017·11.48 MB·English

ADMINISTRATOR GUIDE
Server & Application Monitor
Version 6.7

LastUpdated:Tuesday,October2,2018
ADMINISTRATOR GUIDE: SERVER &APPLICATION MONITOR
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Table of Contents
Server & Application Monitor Administrator Guide 29
Introduction to SolarWinds SAM 29
Applications defined and monitored in SAM 30
How SAM works 33
SAM and the Orion Platform 35
Orion Platform features 36
Pre-installation hints 36
Common features 36
SAM licensing model 38
License consumption 38
Verify the component monitors consumed per template 39
Manage and activate your SAM license 40
SAM licensing FAQs 41
License Details 42
Uninstall SAM 42
Upgrade and migrate SAM 45
Discover and add network devices 46
Discover your network with the Discovery Wizard 46
SNMP credentials 50
Add SNMP credentials 51
Add nodes using Active Directory 51
Credentials for Active Directory discovery 52
Automatically add discovered nodes 52
Add discovered devices to SolarWinds 54
Add a single node for monitoring 57
Choose the polling method to use 59
External Node (No Status) 59
Status Only: ICMP 59
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ADMINISTRATOR GUIDE: SERVER &APPLICATION MONITOR
Most Devices: SNMP & ICMP 60
SNMPv3 60
Windows Servers: WMI and ICMP 60
Windows and Linux/Unix Servers: Agent 61
Meraki Wireless: API 61
Import nodes from a list of IP addresses 61
Manage scheduled discovery results 62
Minimize SNMP processing load during discoveries using the Discovery Ignore List 62
Add ignored devices back to discovery 62
Manage devices in the Orion Web Console 63
Delete devices from monitoring 63
View node data in tooltips 63
Edit node properties 64
Edit the node name, web address, and the default node view 64
Edit polling settings 64
Edit dependencies or custom properties 65
Add data to poll on the node 66
Customize alert thresholds 66
Change the polling method for a node 66
Promote a node from ICMP to SNMP monitoring 67
Promote a Node to WMI Monitoring 68
Change polling engine node assignments 68
View the resources and statistics monitored on a node 68
Suspend data collection or alerts for nodes in Maintenance Mode 69
Mute alerts 69
Resume alerts 70
Stop collecting statistics 70
Start collecting statistics 70
Schedule a maintenance period 70
Change scheduled maintenance 71
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Cancel scheduled maintenance from the Node Details resource 71
Cancel scheduled maintenance from Manage Entities page 71
Poll and rediscover devices immediately 72
Group objects and mirror network dependencies in the Orion Web Console 72
Group monitored objects 72
Create groups 73
Edit group properties or change the group members 73
Delete groups 74
Set the group status based on the status of the group members 74
Mirror network object dependencies in the Orion Web Console 75
Create a dependency between network objects 75
Edit a dependency between network objects 76
Delete a dependency between network objects 77
Create dependencies between network objects automatically 77
View active alerts on child objects when the parent object is down 79
Discover applications in your environment 80
Application Discovery 80
Add application monitors to nodes 82
Customize the application details view 83
Custom application details view 83
Select a view for a template 83
Select a view for an application 84
Customize SAM Application Summary views 85
Create, delete, modify, or restrict views 86
Add resources and columns to views, and define subviews 87
Add widgets to the view from the Customize Page 87
Add resources to the view from the Customize Views page 87
Divide content into subviews from the Customize Page 89
Divide content into subviews from the Customize Views page 90
Optimize views for TV screens or mobile devices 90
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ADMINISTRATOR GUIDE: SERVER &APPLICATION MONITOR
Enable NOC Views 90
Customize NOC Views 91
Exit NOC Views 91
Manage NOC Views 91
Display subviews 91
Move resources in NOC Views 91
Change the NOC view logo 91
Viewing node and application data in tooltips 93
Node tooltips 93
Application tooltips 94
Add SAM data to the Node Details view 95
View events, alerts, traps, and syslogs in the Orion Web Console Message Center 96
View network events in the Web Console 96
View notifications 97
Troubleshooting environmental issues with Performance Analysis dashboards 98
Compatible SolarWinds products 98
Create analysis projects 99
Create analysis projects from the Performance Analysis dashboard 100
Create analysis projects from the entity details page 100
Update charts in real-time (Real-Time Polling) 101
View the polled data for a plotted metric 101
Modify the time range for all charts 102
View more information for an entity 103
Share analysis projects 103
View your saved analysis projects 103
Add saved analysis projects to views as a widget 103
Delete analysis projects 104
Add a Performance Analysis Project to the menu 104
Monitor with Orion agents in SAM 105
Overriding agent and agentless monitoring 105
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Communication type 106
Agent resource consumption 106
Templates and component monitors 106
Reports 108
Poll devices with SolarWinds Orion agents 109
SolarWinds Orion agent requirements 109
Account Privileges 111
Agent port requirements 111
Agent resource consumption 113
Modify global agent deployment and update settings 113
Navigate to the Agent Settings page 114
Agent communication modes 114
Server-initiated communication 114
Agent-initiated communication 115
Configure SNMP for agents deployed by SAM 115
Configure SNMP 116
Configure SNMP v3 117
Enable SNMP daemon on AIX computers 118
Credentials and privileges used on Linux/Unix-based computers 120
SSH credentials 120
Credentials with elevated privileges 121
SNMP credentials 121
Service account privileges 121
Certificates and the agent 121
Deploy agents to nodes 122
Deploy an agent with the Add Node wizard 122
Deploy agents to monitored nodes 123
Deploy the agent manually to a Windows computer 124
Deploy an agent manually to a Linux/Unix-based computer 125
Mass deploy an agent on Windows using MST files and a Group Policy 126
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ADMINISTRATOR GUIDE: SERVER &APPLICATION MONITOR
Deploy agents on Linux/Unix-based computers through a repository 129
Deploy with a Gold Master Image 130
Deploy on Windows Core Servers 132
Deploy Windows agents in the cloud 132
View agent connections and status, update agents, or manage agents 135
Choose a list of resources and statistics to monitor 135
Manage the agent as a new node 136
View installed agents details 136
Reboot the node the agent is installed on 136
Update the agent manually 136
Re-establish a connection to a agent using server-initiated communication 136
Edit agent settings 138
Track your polling method 139
View the status of agent plug-ins 140
Edit agent connection settings or reprovision the agent once deployed 140
Connect to or register a previously installed agent to modify connection or update settings 141
Migrate agents from one Orion instance to another 142
Change the agent communication mode on the remote node 144
Change the agent port to match the open port on the Orion server 145
Monitor your environment using AppStack 147
Troubleshooting with AppStack 148
Introduction to the AppStack Environment view 149
The AppStack Environment View Analogy 149
AppStack categories and data 154
Supported categories and data 154
AppStack data overview 157
Object status and colors 158
Using quick links 159
Using the overview bar 160
Customize the AppStack view 160
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Use filters for AppStack 161
Filter options 162
Creating filters 163
AppStack filter options 163
Create an AppStack layout 164
Monitor cloud instances and VMs 165
Cloud monitoring recommendations 166
Cloud monitoring requirements 166
Cloud metrics vs. OS metrics 167
Add the first cloud account to the Orion Platform 168
Working in the Cloud Summary page 169
Explore cloud instances and VMs on the Cloud Summary page 171
Configure cloud accounts for the Orion Platform 173
Configure AWS accounts for cloud monitoring 173
Configure Microsoft Azure for cloud monitoring 175
Cloud service polling overview 176
Cloud metrics vs. OS metrics 176
AWS polling 177
Azure polling 183
Throttling overview 186
AWS throttling 187
Azure throttling 188
Manage your cloud infrastructure 189
Find cloud account credentials 189
Configure cloud monitoring settings 190
Stop an AWS cloud instance/VM 195
Stop an Azure cloud VM 196
Reboot a cloud instance/VM 196
Delete a cloud instance/VM 196
Unmanage and manage a cloud instance/VM 197
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ADMINISTRATOR GUIDE: SERVER &APPLICATION MONITOR
Poll a cloud instance/VM immediately 198
Manage monitoring for cloud service accounts 198
Configure a cloud instance/VM as a managed node 200
Configure a VM for use as a managed node in the Orion Platform 201
Create cloud application monitors and templates 203
Manage cloud monitoring alerts 204
Troubleshoot cloud monitoring 207
Monitor application dependencies in SAM 212
Application Dependencies polling overview 214
How SAM uses Orion agents to monitor application dependencies 215
Agent plug-in overview 215
Configure the Application Dependencies feature 216
Before you begin 217
Enable Application Dependency polling 218
Deploy Orion agents to nodes that host applications you want to monitor 219
Assign application monitors to nodes 219
Customize polling settings 219
Set up Application Dependencies alerts 220
Use the Application Dependencies feature with Windows Failover Clusters (WFCs) 220
Access application dependencies data in SAM 222
Incoming Connections widget 222
Connection Details page 225
Manage polling for application dependencies 227
Manage Application Dependency polling 228
Manage Connection Quality polling 229
Troubleshoot application dependency issues in SAM 231
Troubleshoot agent-related issues for application dependencies 231
Troubleshoot data-related issues for application dependencies 234
Troubleshoot miscellaneous issues for application dependencies 235
Locate Application Dependency log files 236
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