Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide PDF
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Social Science, Technical Systems, and Cooperative Work Beyond the Great Divide 9780805824025 Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide Size: 229 x 152 mm Spine size: 29 mm Color pages: Binding: Hardback Computers, Cognition, and Work A series edited by Gary M. Olson, Judith S. Olson, and Bill Curtis Bowker/Star/Tumer/Gasser (Eds.) • Social Science, Technical Systems, and Cooperative Work: Beyond the Great Divide Fox • The Human Tutorial Dialogue Project: Issues in the Design of Instructional Systems Hoschka (Ed.) • Computers as Assistants: A New Generation of Support Systems Koschmann (Ed.) • CSCL: Theory and Practice of an Emerging Paradigm Moran/Carroll (Eds.) • Design Rationale: Concepts, Techniques, and Use Oppermann (Ed.) • Adaptive User Support: Ergonomic Design of Manually and Automatically Adaptable Software Smith • Collective Intelligence in Computer-Based Collaboration Social Science, Technical Systems, and Cooperative Work Beyond the Great Divide Edited by Geoffrey C. Bowker University of Illinois Susan Leigh Star University of Illinois William Turner CERESI/CNRS, Meudon, France Les Gasser National Science Foundation, Arlington, Virginia \}' ~~~~~~~;?c~XP Press NEW YORK AND LONDON First published 1997 by Lawrence Erlbaum Associates, Inc. This edition published 2014 by Psychology Press 711 Third Avenue, New York, NY 10017 and by Psychology Press 27 Church Road, Hove, East Sussex, BN3 2FA Psychology Press is an imprint of the Taylor & Francis Group, an informa business All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. ISBN-13: 978-1-315-80584-9 (ebk) This volume is dedicated to Bruno Latour and Michel Calion, pioneer navigators of the Northwest Passage- and to our dedicated and energetic contributors. -Geof, Leigh, Bill, and Les Page Intentionally Left Blank Contents Introduction ix Geoffrey C. Bowker, Susan Leigh Star, William Turner, Les Gasser I INTRODUCTION: SOCIAL THEORY AND CSCW 1 Susan Leigh Star 1 Representations of the Group and Group Processes in CSCW Research: A Case of Premature Closure? 5 Martin Lea and Richard Giordano 2 Toward a Social, Ethical Theory of Information 27 Joseph A. Goguen 3 Reconfiguring the Social Scientist: Shifting From Telling Designers What to Do to Getting More Involved 57 Yvonne Rogers 4 Engineering Investigations: Practical Sociological Reasoning in the Work of Engineers 79 Wes Sharrock and Graham Button vii viii CONTENTS 5 Computer Systems as Text and Space: Toward a Phenomenological Hermeneutics of Development and Use 105 fun Yoneyama II INTRODUCTION: DESIGN THEORY AND CSCW 121 Les Gasser 6 Toward a Critical Technical Practice: Lessons Learned in Trying to Reform AI 131 Philip E. Agre 7 According Tools With Meaning Within the Organization of Concrete Work Situations 159 Erik Axel 8 Reflections on a Work-Oriented Design Project 189 Jeannette Blomberg, Lucy Suchman, and Randall H. Trigg 9 Scenarios as Springboards in CSCW Design 217 Susanne Bedker and Ellen Christiansen 10 Building a Collective Knowledge Management System: Knowledge-Editing Versus Knowledge-Eliciting Techniques 235 Jean-Pierre Poitou 11 "As real as it gets ...." Taming Models and 257 Reconstructing Procedures Mike Robinson 12 An Approach to Identifying the Role of "Information" in a Health Care System: Implications for the Quality of Health 275 Cesar A. Macias-Chapula III INTRODUCTION: THE SOCIOTECHNICAL SYSTEM AND CSCW 293 William Turner 13 Formal Tools and Medical Practices: Getting Computer-Based Decision Techniques to Work 301 Marc Berg CONTENTS ix 14 Mapping Sociotechnical Networks in the Making 331 Ira A. Monarch, Suresh L. Kanda, Sean N. Levy, Yoram Reich, Eswaran Subrahmanian, and Carol Ulrich 15 Dwelling in the "Great Divide": The Case of HCI and cscw 355 Liam J. Bannon 16 The Worldviews of Cooperative Work 379 James R. Taylor, Geoffrey Gurd, and Thierry Bardini 17 On Multidisciplinary Grounds: Interpretation Versus Design Work 415 Ina Wagner 18 Understanding of Work and Explanation of Systems 433 Kurt D. Keller Author Index 455 Subject Index 467
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