SMALL AND MEDIUM SIZED BUSINESSES Alcatel OmniPCX Office

24 Pages·2010·1.13 MB·English

SMALL AND MEDIUM SIZED BUSINESSES
Total communications
for your business
Alcatel
OmniPCX Office
VOICE, INT
THE COMMUNICATIONS SO
WITH EVERYTHING YOU NEED IN ONE BOX
Like the people in our two examples, you run a small to medium sized
company. You employ between 6 and 250 people. Approximately. And naturally
communications are of vital importance to you. Nothing can be approximate
aboutthem.
me. Andrew Farley* runs a builders’ supplies business
Not his real na Wwina etnh’rte et oUm nuoipvtedindag tKe. iWonugerd noimemea.dg “ emI aeomnredp lsgopiyva ec6 e0o uaprne dcoo pwmleep.any
*
a shot in the arm. Above all we want to answer
customers’ calls efficiently and professionally.
The way we handle calls should communicate
the kind of business we run. We’re looking for
a simple solution we can get up and running fast.
It mustn’t cost us an arm and a leg and when
we grow, it’s got to be able to grow with us.”
Alcatel has the answer.
Includingvoicemailtomake sure that when
someone leaves a message it gets listened to.
Apersonal assistant to ensure that the right
person receives the message. A mobile solution
to get through first time to people on the go.
Customized music plus companyinformation on
hold. CTIto enable departments to deliver
a personalized greeting along with customer
information in real time. And full IP that’spart
of the package, ready to evolve to provide new
features and functions.
In short, a cost-effective solution with built-in options
that are easy to activate whenever Andrew is ready.
Plus capacity that’s ready to expand when
he needs it.
MEETING YOUR COMMUNICATIONS NEEDS TODAY
WITH TOMORROW’S TECHNOLOGIES
>2 ALCATEL
TERNET & DATA
LUTION FOR SMALLER BUSINESSES
AND WE DO MEAN EVERYTHING
Alcatel
OmniPCXOffice
You need two things. You need a telephone system that efficiently Modular, scalable, powerful, flexible, simple
It’s modular: we customize the system to meet
handles customer calls.
your needs. When your needs change, it changes.
It’s powerful: it provides you with all the power you
And you probably also need Internet and data capability–or will do soon– need now and will need tomorrow to manage all
to enable you to manage an increasingly large flow of information from your company’s voice and data traffic and run a host
of applications. And to evolveas the technology
a variety of networks.
evolves. So it’s future-proof.
It’s open: based on industry standards like Linux and
The beauty of Alcatel OmniPCXOfficeisthat you only buy what you need. Internetprotocols with the designed-in flexibility to
It’s a flexible, modular, powerful and cost-effective all-in-one solution. adapt to your existing environment.
Which means you don’t have to opt for all of the solution until it suits you. And it’s not only simple: everything’s in one box…it’s
easy: easy to buy, easy to install, easy to maintain,
It evolves as you evolve.
easy to use, easy to see why Alcatel OmniPCXOffice
is the best solution for your business.
Peter Gibbs* is the director of a small medical
specialties company near Detroit.
“I’m in charge of a team of 40 people.
MaInntyed r pnwreoet b’avleecm cge osisst –ttomh aytrts aemdlfye a punhpdo. ntThewe o lis naoelfes usa sdr ehir aejavcemto gmr.o eWtde Not his real name
need the Internet more and more to work with *
our customers and suppliers, and to tap into
market information. I intend to provide Internet
access to my staff but I don’t want to see my
costs go through the ceiling. Also, everyone talks
about the need for security but we don’t have an
IT manager. We’ve got to rethink our total
communications needs.”
The Alcatel solution is the answer.
Asinglesolutionfor everyone’s needs.
Voice + Data + Internet. Simpleto set up and
easy to run for a company with no ITspecialist
of its own. One single Internet access isshared
by all the staff to keep down the costs and enable
efficient management of Internet access for the
whole workforce thanks to the proxyserver.An
integrated firewallto ensure secure access and
unified messagingto boost productivity for those
employees who make maximum use of the
system’s capabilities.
ALCATEL 3>
VOICE: THE STATE OF THE ART
THE BEST VOICE SOLUTION Exactly the right terminal for you
SMALLER COMPANIES CAN GET A wealth of models and interfaces:
analog, digital, IP, DECT, PC
Voice with Alcatel OmniPCX Office means if you need it, • Ergonomic and intuitive to make your life easier
• Icons that morph into other icons according
you’ve got it. All the regular telephone capabilities
to what you’re doing and pop up on your screen
you could possibly want. Plus VoIP.
to save you time
Everything it takes in terms of telephony to put
• Call management and teamworking with group
you ahead of the competition. And to keep you there.
supervision on your terminal or on your PC via
On top of that, it’s Alcatel OmniPCX Office. Which
PIMphony
means you can move up to the Internet and data. • DECT handsets DriveKey™-equipped
Whenever you like. to navigate faster
• E-Reflexes™IP phones that give you the same
The right welcome performance as standard Reflexes™
A highly advanced call server
covering all your needs Up and away
• The integrated Call Center put calls through
Total mobility around the office and
to the right person. The Supervisor Console around the world
and Statistic Manager analyse call traffic flow • DECT wireless handsets so you’re always in
to maintain high-quality service touch on site
• Personal Assistant greets callers efficiently •Remote Access Server–teleworkers can use
and professionally their PC as a phone and enjoy all the advantages
• Voicemail and call screening fields filter of being at head office
your calls for you
• Calls can be recorded on-line for you
RICH VOICE CAPABILITIES
Large terminal range
Call Center CTI application
Personal Assistant
Voice over IP
Voicemail Application openness
DECT mobility Easy to manage system
>4 ALCATEL
VOICE
Better management, highter profits Making things friendlier
A host of powerful management tools to keep Linking PCs and phones to deliver a range
your costs down of key services
• Wide range of metering solutions keeps • Standard CTI interfaces (CSTA and TAPI) are
you informed and in control open to a whole raft of applications–enabling you
• Automatic Route Selection routes calls to set up a contact center, for example
using the cheapest method every time
Head office, branch office...
FROM VOICE TO INTERNET
it makes no difference to you
Networking keeps all your sites connected WHEN YOU’RE READY TO MOVE ON TO THE NET,
• All the solutions you need to keep
ALCATEL OMNIPCX OFFICE IS READY.
you connected for less
• Your branch offices benefit from the same
services as your head office
Minimizing your costs,
maximizing your services
Voice over IP makes your communications
more cost-effective
• Full IP–you’ll save on costs by mixing voice
and data over the same line
• Remote sites share head office capabilities
ALCATEL 5>
CONVERGE
CONVERGE! ENJOY ALL THE ADVAN T
VOICE + INTERNET + DATA
THE BEST TOTAL SYSTEM All the Data/LAN services you need
SMALLER COMPANIES CAN GET Transfer large files with no trouble
• LAN infrastructure connects your PCs with all
OK, so you want voice and data and the Internet.
the power of an integrated auto-sensing
A converged solution that’s simple to manage and 100BaseT switch
use. But you don’t want to spend a fortune. And • You get LAN services to run your LAN
you don’t have a dedicated IT manager. Which means • A DHCP server automatically configures the IP
addresses for your PCs and IP phones
you want an all-in-one solution. And the world’s best
• A file server provides a common and private
all-in-one solution, for a whole catalog of reasons,
directory enabling your employees to share
is Alcatel OmniPCX Office. The solution that delivers
files and data
the widest choice of voice features combined with all
the really exceptional services you get with the Net. All the Internet you need
Move up to advanced business
communications
• All your employees share a single fast
Internet access
VOICE+INTERNET+DATA All-in-one box
Large terminal range CTI application
Call Center
Voice over IP
Personal Assistant
E-mail and Application openness
Cache server Unified messaging
Proxy server
Intranet server
Voicemail
Firewall
LAN and file server
Easy to manage system
Dect mobility
Fast internet access Secure remote access VPN
>6 ALCATEL
ENCE
Main characteristics
Architecture
TAGES OF Operating system Linux
Power back up
Call server
Integrated Call Center*
Voicemail
Automated Attendant
• All access functions are in the box: fast Hunting Groups
Internet access router, firewall protection, proxy server Greetings messages
Music on Hold
for control, Web and DNS cache for optimum
Directory entries
performance, remote access, intranet server–you name it
Automatic Route Selection (ARS)
• It’s open to a large number of applications–ready to
host services like fax and anti-virus detection and Terminals & workplace
Analog terminals
protection, and with designed-in flexibility to adapt to
Digital (Reflexes™) terminals
your existing environment
DECT mobile terminals
• VPN capability provides you with secure
IP phones
communications between your main office and remote
Softphones
sites/remote workers via the Net
H.323 terminals (V2)
• An intranet web server keeps your employees
CTI server
up-to-date with company news and information
Integrated CTI server (CSTA/TAPI)
PIMphony clients with Integrated CTI server
All the messaging convenience you need
CSTA monitoring and sessions
Get a single in-box for everything
Communication ports
• Unified messaging: everything–voicemail, e-mail,
Analog trunks(NDDI-DDI)
faxes–on just one easy-to-use user interface.
PCM Access
(Get e-mail and you can send and receive documents,
Primary rate access
text, data and images around the office and around the
Basic rate access
world–instantly.)
IP trunks
• Multimedia Web Messaging: Alcatel Web Communication
E-server
Assistant to access your voice messages and e-mails using
Shared Internet access
a regular web browser. This “lightweight” solution can be
• ISDN
accessed from within the company as well as on the road. • External ADSL modem or router
Firewall
Proxy/cache
E-mail server
VPN remote worker (PPTP/IPSec)
OUTCOMPETE YOUR COMPETITORS.
VPN LAN-to-LAN (IPSec)
The Alcatel OmniPCX family can offer you the communications
LAN infrastructure & services
system to satisfy the needs of your company, whatever its
size or market sector. It is scalable all the way from 6 to Embedded LAN Switch
50,000 users in a stand-alone or networked configuration. LAN services DHCP/DNS
File server
You get a full spectrum of capabilities–voice, data, Internet
and full IP capability–while the communication applications
running on Alcatel OmniPCX will help your business grow.
*Country-dependent
The Alcatel OmniPCX range is a versatile and affordable
solution, whether you need just a basic system or a full-featured
installation. It is dynamic and powerful, yet easy to deploy
and manage. And should you need further help and services,
there is a skilled Alcatel Business Partner nearby to guide
and support you.
ALCATEL 7>
www.alcatel.com
4277650- GB - 02/2004/3 - © 2004 - Alcatel Business Systems -
32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185 -
This document does not constitute a contract - The functions mentioned are country-specific
and availability depends on the public network to which systems are connected -
Alcatel reserves the right to modify characteristics without prior notice - All trademarks are the property
of their companies - Photo: Michel Langot - Printed in EEC on chlorine-free paper.
POWERFUL AND MODULAR ARCHITECTURE
Alcatel
OmniPCX Office
AlcatelOmniPCXOfficeis a simple, powerful e-communication
appliance that makes Internet, e-mail, LAN and advanced telecommunications available to small- and
medium-sized businesses. It is a modular all-in-one-box solution that is easy to learn,
simple to install and maintain, fully cost-controllable and expands readily as your company grows.
E-communication: Voice, All-In-One-Box Appliance Standard Protocols
Internet and Data AlcatelOmniPCXOfficeis an appliance, Alcatel is the first leading manufacturer
AlcatelOmniPCXOfficeintegrates voice, i.e. a server with pre-configured applications. in its field to adopt Linux, an operating system
Internet and data into a single system. It integrates multiple functions into a single that is widely accepted throughout
And since it works on any infrastructure device: the computer industry. Linux is a reliable,
for data access network and voice access •Communication server extremely powerful and stable operating
network, it offers a solution for any existing •E-mail server system, compatible with numerous
infrastructure: •Call center* applications and with Internet services
•ISDN T0/T1/T2 •Internet routing in particular (since it integrates the main
•PSTN DDI/NDDI •Firewall Internet protocols). What is more, since
•PCM R2 •Proxy/cache server AlcatelOmniPCXOfficeis based on standard
•ADSL •E-mail server protocols CSTA, TAPI and IP, it is open
•Frame Relay, IPVPN •Alcatel Web Communication Assistant to a wide variety of applications developed
•Private Network QSIG/ISVPN. •Intranet server by Alcatel and its partners.
•File server
•DHCP server
•DNS server
•CTI server Modularity and Scalability
•LAN. AlcatelOmniPCXOfficeoffers a high
As a result, Alcatel OmniPCXOfficeis degree of scalability. To cover the entire
highly cost-effective. It uses a single market segment (from 6 up to 236 users),
infrastructure for both voice and data, allows AlcatelOmniPCXOfficeis available
shared and secured Internet access, and is in 3 different data form factor modules
very easy to manage because all applications that can easily be mounted in a 19-inch
are embedded. cabinet or wall-mounted.
POWERFUL AND MODULAR ARCHITECTURE
Alcatel
OmniPCX Office
AlcatelOmniPCXOfficeRack1 Boards
Interface Boards
Processing Unit Terminals
•Operating system: LINUX 2.4 •Digital Interfaces UAI 4, 8, 16
AlcatelOmniPCXOfficeRack 2 •Business Processing Unit for voice •Analog Interfaces SLI 4, 8, 16.
and data application Public Network Access
•E-Business Processing Unit for Internet, •BRA boards* (T0) 2, 4, 8
voice and data application •PRA boards* (T1, T2)
AlcatelOmniPCXOfficeRack 3 •Expansion Module: used for cabinet •Analog trunk boards (APA) 4, 8
expansion. •Direct Inward Dialling boards* (DDI) 2, 4
•PCM R2 boards* (PCM)
Co-Processing Units •Mixed boards T0/UA/SL 2/4/4, 2/4/8*, 2/8/4*,
•Co-Processing Unit : for VoIP 4/4/8, 4/8/4, 0/4/4, 0/4/8, 0/8/4.
(with VoIP daughterboard 4/8/16 DSP LAN
channels) and ISDN RAS service. •Ethernet LANswitch LanX 8,16 10 BT,
AlcatelOmniPCXOfficeallows considerable
100 BT, 1000 BT* auto-sense unmanaged.
flexibility of configurations and services,
thanks to its modular hardware architecture
and universal back panel slots. With its System Maximum Capacities
unified software, Alcatel OmniPCXOffice Rack 1 / Rack 2 / Rack 3 3 slots/6 slots/9 slots
expands simply by adding cabinets, interface Rack 1 (H/L/D) 66/440/400 mm
boards and MultiReflexes™. Rack 2 (H/L/D) 110/440/400 mm
In addition, thanks to the software licenses, Rack 3 (H/L/D) 154/440/400 mm
OmniPCXOfficefits the differing needs Any combination up to 3 racks up to 27 slots
of all types of customers by providing them Co-Processing CPU (CoCPU-1) 6
DSP channels on CoCPU-1 96
with the level of features and services
Hard Disk 1
they require.
Hard Disk capacity 20 Gbytes
Maximum users 236
Reflexes™sets 236
Mobile Reflexes™ 120
e-Reflexes™/PIMphony IP 200
Interface board
Analog sets 196
H323 clients 150
MultiReflexes™
Rack 2
+ Communication Ports Maximum Capacities
User ports (Reflexes™+ Analog) 200
Rack 1 Rack
MultiReflexes™Hubs 18
System Terminal
extension example extension example LANswitch boards 12
Free LANswitch ports 168
Analog DDI/NDDI trunks 72
Primary Rate Access 9
Basic Rate Access 10
PCM R2 Access 3
IP trunks 96
Total Trunks 120
*Country-dependent.
4277865- GB - 02/2004/3 - © 2004 - Acatel Business Systems - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185 - This document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected.
Alcatel reserves the right to modify characteristics without prior notice - All trademarks are the property of their companies - Photo: Michel Langot, François Bertram - Printed in EEC on chlorine-free paper -