Table Of Content

Servant Leadership    Greg Hutchings" Agile 2012    " August 15, 2012 We must be the change we seek Copyright 2012 Greg Hutchings A bit about me… Greg Hutchings_" Ò  I coach and train new product development teams for diverse clients including Michelin, Alcatel-Lucent & Schneider Electric Ò  I live in Paris and have worked for Valtech there and around the world the past 6 years, gaining deep experience in scaling lean and agile distributed software development Ò  I began my agile consulting career at Thought Works in the San Francisco office Ò  I’ve been in team level to company wide leadership roles in both large and small organizations since the early 80’s, and am on the path to becoming a servant leader Ò  My current professional mission – to help leaders and their teams to become more effective and happier, lean and agile as a means to this end Ò  My highest pride and honor: parenting my 5 year old daughter Sophie to whom I would like to dedicate this session! Session structure" Ò  3:30 – 4:00– Lecture and setting stage: Servant Leadership (Merge) Ò  4:00 – 4:30 – Workshop: Introduce process, break into teams to think, share and collect patterns and anti-patterns of leadership, build your ideal and to-avoid images of leaders (Diverge) Ò  4:30 – 4:45– Tour tables and look at what each team has produced, 3 minutes a table, note top 3 + / - per table. Ò  Note the leadership patterns and anti-patterns from each table in the session Ò  4:45 – 4:55 – Reflect on how these patterns and anti-patterns apply to you and your own personal transformation (Diverge) as a servant leader. You are invited to share your observations and commitments. Ò  4:55- 5:00 – Feedback, discussion, evaluation forms, close. Servant Leadership…" Servant first? Leader first? Servant Leadership – Historical Origins" 600 BCE Lao Tzu The greatest leader forgets himself and attends to the development of others. A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. 563-480 BCE Gautama Buddha The Buddha is only a guide and teacher for beings who must tread the path of Nirvana themselves to attain the spirtual awakening called Bodhi and understand reality. 375 B.C. Chanakya’s Arthashastra The [leader] shall consider as good, not what pleases himself but what pleases his subjects. The king [leader] shall consider as good, not what pleases himself but what pleases his subjects [followers]”. “The king [leader] is a paid servant and enjoys the resources of the state together with the people.” First Century A.D., Jesus of Nazareth But the greatest among you shall be your servant (Matthew 23:11); The one who is the greatest among you must become like the youngest, and the leader like the servant. (Luke 22:26). Here I am among you as one who serves (Luke 22:27) Servant Leaders – more recent examples" Mahatma Gandhi, (1869-1948) “As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.’ “And so my fellow Americans, ask not what your country can do for you – ask what you can do for your country.” John F. Kennedy, (1917-1963) “As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.’ “And so my fellow Americans, ask not what your country can do for you – ask what you can do for your country.” Robert K. Greenleaf, (1904 – 1990) The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. But a servant leader also leads. “In short, the enemy is strong natural servants who have the potential to lead but do not lead, or who choose to follow a nonservant.” Barack Obama, (1961 – present) "I am mindful that I might not be standing before you today, as President of the United States, had it not been for Gandhi and the message he shared with America and the world.” “He ended up doing so much and changed the world just by the power of his ethics.” McGregor’s Theory X – Theory Y" Managerial Grid Model – Robert R Blake and Jane Mouton" Founded in the 50’s by Drs. Robert Blake and Jane Mouton, renowned social psychologists based at the University of Texas, Grid International has influenced leadership through this original and subsequently extended models, helping companies to build cultures and leaders that produce excellence. The Produce or Perish style is comparable to MacGregor’s Theory X and Team Style to his Theory Y. Servant Leadership – Robert Greenleaf: 10 characteristics" •  Listening •  Empathy •  Healing •  Awareness •  Persuasion •  Conceptualization •  Foresight •  Stewardship •  Commitment to the Growth of People •  Building Community First published in 1977, republished in 2002, original inspiration for many other authors and writers… Servant Leader Characteristics – Listening" Listening This communication skill is essential for a servant leader and needs to be developed Verbal Listen actively to others and support them. Be silent, or ask only clarifying questions Body Language Pay attention to what remains unspoken. Seeing Going to Gemba, sitting with the team, silently observing and acknowledging without trying to influence or judge