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Self Awareness and Personal Development PDF

90 Pages·2012·2.06 MB·English
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INTERNATIONAL BUSINESS SKILLS Self Awareness and Personal Development ABP Intermediate Award Association of Business Practitioners I hear and I Forget I see and I Remember I do and I Understand “Confucius” Chinese philosopher & reformer (551 BC - 479 BC) Student Guide INTERNATIONAL BUSINESS SKILLS Professional Curriculum INTERNATIONAL BUSINESS SKILLS Published by: British Business Professional Skills Development (BBPSD), 80 Lodge Lane, Liverpool, L8 0QL United Kingdom http://www.bbpsd.co.uk Accredited by: The Association of Business Practitioners (ABP) is a UK awarding body, which possesses expertise in developing and accrediting qualifcations of different sizes and levels, relevant to a wide range of industry sectors. http://www.abp.org.uk/ disclAimer BBPSD disclaims any and all liability for all use of the information in this document, including losses, damages, claims or expenses that any person or organisation may incur as a result of methodologies presented in this curriculum. Some of the product names and company names used in this book have been used for identifcation purposes only and may be trademarks or registered trademarks of their respective manufacturers and sellers. Further, BBPSD reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. third-PArty trAdemArks All third-party trademarks are the property of their respective owners. First edition First Print 2010 book number SA12-01 Copyright © 2012 by British Business Professional Skills Development (BBPSD) UK. All rights reserved. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction. Self-Awareness and Personal Development ABP Intermediate Award Association of Business Practitioners (ABP) APPROVED COURSEWARE The ABP Intermediate Diploma in International Business Skills About the ABP Intermediate Diploma The ABP Intermediate Diploma in International Business Skills consists of the following 8 self-contained awards: 1. Customer Service 2. Business Communications 3. Self-Awareness and Personal Development 4. Business Etiquette 5. Business Basics and Finance 6. People Skills 7. Time Management 8. Information Technology for Business Each award consists of 50 hours. 20 hours are tutor led (face-to-face) and 30 hours are self-directed learning, with a total of 400 hours to complete the ABP Intermediate Diploma. At the end of each award, candidates are required to sit a one-hour examination at their local Pearson VUE Testing Centre, for which the pass mark is 70%. i Self-Awareness and Personal Development ABP Qualifcation To achieve the ABP Intermediate Diploma in International Business Skills, candidates must successfully complete the above 8 awards. Qualifcation aims Candidates who successfully complete the programme at intermediate level will be able to appreciate and develop skills in a broad range of topic areas that are relevant to everyday business. The programme has been designed with two key aims in mind and these two aims run concurrently through all awards. The frst key aim is that the candidate will beneft from a personal perspective by developing skills, which will enable them to embark confdently on a successful business career. The second main aim of the programme is that the business in which the candidate is currently employed, or about to be employed by, will also beneft as candidates engage with topics that are at the forefront of modern day business techniques. Programme overview The frst award covered by candidates is Customer Service. It focuses on the importance of the customer experience and the vital role it plays in business. Business Communications is the next award covered by candidates. Effective communication skills are at the forefront of business activity. Various common types of communication, both verbal and non-verbal, are considered and candidates are introduced to practical ways in which they can improve their communication skills. © BBPSD 2012 All Rights Reserved. ii Self-Awareness and Personal Development is concerned with the candidate’s individual personal development. Skills and techniques that will greatly assist their own and their team’s personal development are introduced and practiced. Understanding how to behave professionally is the subject of the Business Etiquette award. This established business convention is an essential skill for a business employee. Basic Business and Finance introduces the candidate to the importance to businesses of correctly making use of available resources. The award begins by ensuring that candidates are aware of the most common business language before considering particular resources and concludes by equipping the candidate with some basic fnancial planning techniques. As all managers are aware, dealing with employees is one of the most diffcult soft skills. The People Skills award looks closely at some of the key issues that arise when dealing with people and equips candidates with the fundamental skills required to deal with team issues and conficts that may arise. Employees making best use of the time available is the subject of the Time Management award. This award is designed to ensure that candidates are aware of current time management techniques and the most common time-wasting activities that occur in businesses. iii Self-Awareness and Personal Development The fnal award in the programme is IT for Business. It is of course now essential that IT skills are prevalent throughout an organisation and the use of information technology is fundamental to the success of a business. This award explores some of the more common technologies in everyday business and gives candidates an understanding of the technical and management skills required in the rapidly changing IT and business environment. Programme learning outcomes After successfully completing this programme candidates will be able to: L1 – Customer Service appreciate the vital role of good customer service and how this contributes to the customer experience. L2 – Business Communications appreciate the importance of effective communication to a business and develop relevant business communication skills. L3 – Self-Awareness & Personal apply some of the skills and techniques that Development are available to managers and employees that will greatly assist their own and their teams personal development. © BBPSD 2012 All Rights Reserved. iv L4 – Business Etiquette confdently interact in a professional manner and appreciate the importance to an organisation of working within established business conventions. L5 – Business Basics & Finance understand and appreciate the importance to businesses of correctly making use of available resources. L6 – People Skills understand how to work effectively with the people a business employs by considering the important aspects of teamwork, motivation and confict situations. L7 – Time Management realise the importance of, and be confdent in applying, time management techniques over the short, medium and long term. L8 – IT for Business understand the technical and management skills required when applying the more common business technologies. v Self-Awareness and Personal Development

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