Self Awareness and Personal Development

90 Pages·2012·2.06 MB·English

INTERNATIONAL BUSINESS SKILLS
Self Awareness and Personal Development
ABP Intermediate Award
Association of Business
Practitioners
I hear and I Forget
I see and I Remember
I do and I Understand
“Confucius”
Chinese philosopher & reformer (551 BC - 479 BC)
Student Guide
INTERNATIONAL BUSINESS SKILLS
Professional Curriculum
INTERNATIONAL BUSINESS SKILLS
Published by:
British Business Professional Skills Development (BBPSD),
80 Lodge Lane, Liverpool, L8 0QL
United Kingdom
http://www.bbpsd.co.uk
Accredited by:
The Association of Business Practitioners (ABP) is a UK awarding body, which possesses expertise in developing and accrediting qualifcations of different sizes and
levels, relevant to a wide range of industry sectors.
http://www.abp.org.uk/
disclAimer
BBPSD disclaims any and all liability for all use of the information in this document, including losses, damages, claims or expenses that any person or organisation may
incur as a result of methodologies presented in this curriculum. Some of the product names and company names used in this book have been used for identifcation
purposes only and may be trademarks or registered trademarks of their respective manufacturers and sellers.
Further, BBPSD reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of
such revisions or changes.
third-PArty trAdemArks
All third-party trademarks are the property of their respective owners.
First edition
First Print 2010
book number
SA12-01
Copyright © 2012 by British Business Professional Skills Development (BBPSD) UK. All rights reserved. This publication is protected by Copyright, and permission
should be obtained from the publisher prior to any prohibited reproduction.
Self-Awareness and Personal Development
ABP Intermediate Award
Association of Business Practitioners (ABP)
APPROVED COURSEWARE
The ABP Intermediate Diploma in
International Business Skills
About the ABP Intermediate Diploma
The ABP Intermediate Diploma in International Business Skills consists of the
following 8 self-contained awards:
1. Customer Service
2. Business Communications
3. Self-Awareness and Personal Development
4. Business Etiquette
5. Business Basics and Finance
6. People Skills
7. Time Management
8. Information Technology for Business
Each award consists of 50 hours. 20 hours are tutor led (face-to-face) and 30 hours
are self-directed learning, with a total of 400 hours to complete the ABP Intermediate
Diploma.
At the end of each award, candidates are required to sit a one-hour examination at
their local Pearson VUE Testing Centre, for which the pass mark is 70%.
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ABP Qualifcation
To achieve the ABP Intermediate Diploma in International Business Skills, candidates
must successfully complete the above 8 awards.
Qualifcation aims
Candidates who successfully complete the programme at intermediate level will be
able to appreciate and develop skills in a broad range of topic areas that are relevant
to everyday business. The programme has been designed with two key aims in mind
and these two aims run concurrently through all awards. The frst key aim is that
the candidate will beneft from a personal perspective by developing skills, which
will enable them to embark confdently on a successful business career. The second
main aim of the programme is that the business in which the candidate is currently
employed, or about to be employed by, will also beneft as candidates engage with
topics that are at the forefront of modern day business techniques.
Programme overview
The frst award covered by candidates is Customer Service. It focuses on the
importance of the customer experience and the vital role it plays in business.
Business Communications is the next award covered by candidates. Effective
communication skills are at the forefront of business activity. Various common types
of communication, both verbal and non-verbal, are considered and candidates are
introduced to practical ways in which they can improve their communication skills.
© BBPSD 2012 All Rights Reserved. ii
Self-Awareness and Personal Development is concerned with the candidate’s
individual personal development. Skills and techniques that will greatly assist their
own and their team’s personal development are introduced and practiced.
Understanding how to behave professionally is the subject of the Business Etiquette
award. This established business convention is an essential skill for a business
employee.
Basic Business and Finance introduces the candidate to the importance to businesses
of correctly making use of available resources. The award begins by ensuring that
candidates are aware of the most common business language before considering
particular resources and concludes by equipping the candidate with some basic
fnancial planning techniques.
As all managers are aware, dealing with employees is one of the most diffcult soft
skills. The People Skills award looks closely at some of the key issues that arise when
dealing with people and equips candidates with the fundamental skills required to
deal with team issues and conficts that may arise.
Employees making best use of the time available is the subject of the Time Management
award. This award is designed to ensure that candidates are aware of current time
management techniques and the most common time-wasting activities that occur in
businesses.
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The fnal award in the programme is IT for Business. It is of course now essential
that IT skills are prevalent throughout an organisation and the use of information
technology is fundamental to the success of a business. This award explores some
of the more common technologies in everyday business and gives candidates an
understanding of the technical and management skills required in the rapidly changing
IT and business environment.
Programme learning outcomes
After successfully completing this programme candidates will be able to:
L1 – Customer Service appreciate the vital role of good customer
service and how this contributes to the
customer experience.
L2 – Business Communications appreciate the importance of effective
communication to a business and develop
relevant business communication skills.
L3 – Self-Awareness & Personal apply some of the skills and techniques that
Development are available to managers and employees
that will greatly assist their own and their
teams personal development.
© BBPSD 2012 All Rights Reserved. iv
L4 – Business Etiquette confdently interact in a professional
manner and appreciate the importance to an
organisation of working within established
business conventions.
L5 – Business Basics & Finance understand and appreciate the importance
to businesses of correctly making use of
available resources.
L6 – People Skills understand how to work effectively with the
people a business employs by considering
the important aspects of teamwork,
motivation and confict situations.
L7 – Time Management realise the importance of, and be confdent
in applying, time management techniques
over the short, medium and long term.
L8 – IT for Business understand the technical and management
skills required when applying the more
common business technologies.
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