Ritz-Carlton Service anywhere!

35 Pages·2015·0.49 MB·English

Quality Service
Anywhere, All the Time

Jim Burgett
The Burgett Group
[email protected]
618-654-5874
Why?
As the world changes….we need to be
more servant minded, more servant
based, and more aware of the needs of
each other. And we need to do it……
For our kids, for our grandkids, for
society, for peace. Survival and
happiness are based on serving one
another. In life. In business.
What motivates your
customers or clients to
purchase your products
more than anything?
The brand?
The product specifications?
The price?
The companies reputation?
The answer is simple.

Customers respond more to their
service provider than any other
single component.

Bottom Line:
The Service Provider
What is Service?
• The act of doing something for
someone
• Providing something that is needed
• A religious activity
Customer Service - Religious?
• Kind of…shares similar qualities
–Caring
–Passion
–Makes a Difference
–Changes People
Ritz-Carlton
Service

anywhere!
The Ritz-Carlton Hotel

 What makes them so special?
 Does money make the difference?
 Can their model be copied?
 Isn’t profit their motive?
Ritz Service
at
Greaseburger?
Good Service…..
 Costs Nothing
 Is an Attitude
 Starts Internally
 Flows Top Down
 Needs to be Fostered