Reverse Logistics Transformation - Case Study at Cisco

29 Pages·2010·2.38 MB·English

Reverse Logistics Transformation -
Case Study at Cisco
Mudit Agarwal, Solution Architect,
Reverse Logistics, Cisco
1
© 2006 Cisco Systems, Inc. All rights reserved.
Introduction
Focus Area
Agenda
Approach
Results
Closing
© 2006 Cisco Systems, Inc. All rights reserved.
Introduction: Presenter
12 Years of Industry Experience, last 3 and half
years at Cisco
Worked in different companies from small start-up
to top fortune 100 companies
Currently working as Solution Architect, World-
Wide Reverse Logistics, Cisco
© 2006 Cisco Systems, Inc. All rights reserved.
Introduction: Company
London
Amsterdam
Ottawa, Canada
San Jose, CA Boxborough, MA
Tel Aviv
Shanghai
Herndon, VA
Raleigh, NC
Richardson, TX
Dubai
Bangalore
Singapore
 67,000 employees in 140 countries
 300+ office locations
Sydney
 Headquarters:
 1/3 Engineering/IT, 1/3 Sales, 1/6 Service, 1/6 Others
4
EBC ©© 22000068 CCiissccoo SSyysstteemmss,, IInncc.. AAllll rriigghhttss rreesseerrvveedd.. Cisco Public
Cisco at a Glance
Vision: Changing the way we work, live, play and learn
 Worldwide leader in networking  10 consecutive years on Fortune Magazine‟s
for the Internet “Best Companies to Work For” list
 Founded in 1984  130+ acquisitions
 $110B Market Cap (Jan „09)  85+% of Cisco Systems products are
distributed via channels
 $29 B cash and investments
 Business Week valued Cisco‟s brand at
 More than $5 B/year in R&D
US$19.1 billion and ranked in top 20 WW
© 2006 Cisco Systems, Inc. All rights reserved.
AMR Research—Top 25 Supply Chains
2007 Ranking:
22000055 2007
11
11 Dell Nokia TJhoeh nHsoomne& DJeophontson
44
11
22 Procter Aanpdp lGeamble MotorolaPepsi
55
11
33 IBPMroctor & Gamble PeJposhinCsoon Controls
66
11
44 Nokia IBM BTeesxt aBsuIynstruments
77
1111
55 Toyota Toyota CCiissccoo CNisikceo
8888
11
66 JohnsoWna &lm Jaorhtnson Texas InLsotwruemsents
99
22
77 SaAmnshuenugser Busch LoGwlaex'so Smith Kline
00
22
88 Wal-MarTtesco NikHeewlett-Packard
11
22
99 TescoBest Buy L’OLroecaklheed Martin
22
11 22
JohnsSoanm Csounntrgols PPuubblliixx SSuuppeerr MMaarrkkeettss
00 33
22
111111 Intel CCiissccoo Sysco Paccar
44
11 22
AnheuMseort-oBruoslach CocaA-sCtorala Zeneca
22 55
11
WoolworCthoske
33
SSoouurrccee:: AAMMRR RReesseeaarrcchh,, 22000075
© 2006 Cisco Systems, Inc. All rights reserved.
AMR Research—Top 25 Supply Chains
2008 Ranking:
22000085 22000077
11
11 Nokia Apple JohnsBones&t BJouhynson
44
11
22 Apple Nokia Pepsi Nike
55
11
33 Proctor &DeGllamble JohSnsoonny ECroicnstsroolns
66
11
44 IBPMroctor & Gamble TexasWIanlst tDruismneenyts
77
11
55 Toyota IBM NikHeewlett-Packard
88
11
66 WalmaWrtal-Mart LJoowhensson & Johnson
99
22
77 AnheusTeor yBoutasch GlaxSochSlmumithbeKrlgineer
00
22
888 Tesco CCiissccoo HTeewxlaestt -IPnasctrkuamrdents
11
22
999 Best BSuaymsung LoLcokchkeheede Mda Mrtainrtin
22
111 22
SaAmnshuenugser Busch PuJbolhixn sSounp eCro Mntarroklests
000 33
22
11111111 CCiissccoo PCepissciCoo PaccRaroyal Ahold
44
11 22
MotorolTaesco APustbrlaix Z Seunpeecra Markets
22 55
11
Coke Coke
33
Source: AMR Research, 2008
© 2006 Cisco Systems, Inc. All rights reserved.
AMR Research—Top 25 Supply Chains
2009 Ranking:
22000088 22000097
11
11 AAppppllee BeNsitk Beuy
44
11
22 NDoeklila TNesikceo
55
11
33 ProctorD&ellGamble SWonayltE Driicssnseoyn
66
11
44 ProctorIB&MGamble HeWwaleltt tD-Pisancekyard
77
11
555 CCIBiissMccoo THexeawsl eIntts-Ptraucmkeanrdts
88
11
666 WNalo-kMiaart JoLhoncskohne e&d J Moharntsinon
99
22
777 WTaoly-Motaart CoSlgchatlue-mPbaelmrgoelirve
00
22
8888 SaCCCmiiisssscccuooong TexasB eInsst tBruumyents
11
22
99 SPaempssiuCnog LockUhneieledv Merartin
22
11 22
AnheTuosyeor tBausch PuJbolhixn sSounp eCro Mntarroklests
00 33
22
1111 SchPleupmsbiCeorger SRoonyyaElr Aichsoslodn
44
11 22
JohnsoTne &sc Joohnson Publix SuInpteerl Markets
22 55
11
CCookkee
33
SSoouurrccee:: AAMMRR RReesseeaarrcchh,, 22000098
© 2006 Cisco Systems, Inc. All rights reserved.
© 2006 Cisco Systems, Inc. All rights reserved.
Introduction
Focus Area
Agenda
Approach
Results
Closing
© 2006 Cisco Systems, Inc. All rights reserved.