Return on Ideas Return on Ideas A practical guide to making innovation pay David Nichols Copyright2007 JohnWiley&SonsLtd,TheAtrium,SouthernGate,Chichester, WestSussexPO198SQ,England Telephone(+44)1243779777 Email(forordersandcustomerserviceenquiries):[email protected] VisitourHomePageonwww.wileyeurope.comorwww.wiley.com AllRightsReserved.Nopartofthispublicationmaybereproduced,storedinaretrievalsystemortransmittedinanyform orbyanymeans,electronic,mechanical,photocopying,recording,scanningorotherwise,exceptunderthetermsofthe Copyright,DesignsandPatentsAct1988orunderthetermsofalicenceissuedbytheCopyrightLicensingAgencyLtd,90 TottenhamCourtRoad,LondonW1T4LP,UK,withoutthepermissioninwritingofthePublisher.RequeststothePublisher shouldbeaddressedtothePermissionsDepartment,JohnWiley&SonsLtd,TheAtrium,SouthernGate,Chichester, WestSussexPO198SQ,England,[email protected],orfaxedto(+44)1243770620. Designationsusedbycompaniestodistinguishtheirproductsareoftenclaimedastrademarks.Allbrandnamesand productnamesusedinthisbookaretradenames,servicemarks,trademarksorregisteredtrademarksoftheirrespective owners.ThePublisherisnotassociatedwithanyproductorvendormentionedinthisbook. Thispublicationisdesignedtoprovideaccurateandauthoritativeinformationinregardtothesubjectmattercovered.Itis soldontheunderstandingthatthePublisherisnotengagedinrenderingprofessionalservices.Ifprofessionaladviceor otherexpertassistanceisrequired,theservicesofacompetentprofessionalshouldbesought. OtherWileyEditorialOffices JohnWiley&SonsInc.,111RiverStreet,Hoboken,NJ07030,USA Jossey-Bass,989MarketStreet,SanFrancisco,CA94103-1741,USA Wiley-VCHVerlagGmbH,Boschstr.12,D-69469Weinheim,Germany JohnWiley&SonsAustraliaLtd,42McDougallStreet,Milton,Queensland4064,Australia JohnWiley&Sons(Asia)PteLtd,2ClementiLoop#02-01,JinXingDistripark,Singapore129809 JohnWiley&SonsCanadaLtd,6045FreemontBlvd,Mississauga,Ontario,L5R4J3,Canada Wileyalsopublishesitsbooksinavarietyofelectronicformats.Somecontentthatappears inprintmaynotbeavailableinelectronicbooks. LibraryofCongressCataloging-in-PublicationData Nichols,David,1967- Returnonideas:Apracticalguidetomakinginnovationpay/DavidNichols. p.cm. Includesbibliographicalreferencesandindex. ISBN978-0-470-02857-5(cloth) 1. Productmanagement.2. Brandnameproducts.3. Diffusionofinnovations. I.Title. HF5415.15.N532007 658.4(cid:1) 063–dc22 2007004233 BritishLibraryCataloguinginPublicationData AcataloguerecordforthisbookisavailablefromtheBritishLibrary ISBN:978-0-470-02857-5(HB) Typesetin12/15ptGaramondbyLaserwordsPrivateLimited,Chennai,India PrintedandboundinGreatBritainbyAntonyRoweLtd,Chippenham,Wiltshire Thisbookisprintedonacid-freepaperresponsiblymanufacturedfromsustainableforestry inwhichatleasttwotreesareplantedforeachoneusedforpaperproduction. for Clare, Hollyand Imogen Contents About the Author xiii Acknowledgements xv 1. This is getting us nowhere 1 What isthe problem?TheFunnel 1 2. How to navigate this book 5 Segmenting users 7 PART I: The Case Study 11 3. The Calippo Shots story 13 Headlines 13 TheIce Cream scene 14 Starting with aclearvision 15 Generate lots ofhighquality ideas 16 Quickly getting downto thebestideas 18 Building the bestideas intowinningmixes 19 Afterlaunch 20 Key takeouts 20 Handover 21 PART II: The Challenge 23 4. Innovation isn’t working 25 Headlines 25 Innovation’sthe thing 25 viii CONTENTS Innovationisn’t 28 FunnelsDon’tWork 29 Tenways funnelsstifle innovation 32 Adizzying conclusion 46 Keytakeouts 53 Checklist:Is innovationbeingstifled byyourfunnel? 53 Handover 54 PART III: The Core Idea 55 5. A new innovation paradigm: The Rocket Motor 57 Headlines 57 Innovationis, in fact, Rocketscience 58 Keytakeouts 66 Handover 67 6. Rocketing: Destination 69 Headlines 69 Beingclear 69 Hamster-wheeling 73 Beginwith theend in mind 74 Keytakeouts 91 Checklist: Destination 91 Handover 92 7. Rocketing: Combustion 93 Headlines 93 Notenoughgoodideas 93 7.1 ContinuousInsightFuel 95 From insightto fuel 95 ◦ 360 Insight 96 ◦ 360 InsightSources 97 7.2 Multiple IgnitionIn Parallel 110 Igniting theinsightfuel 110 Parallel processing 110