Resources Anytime, Anywhere. How Interlibrary Loan Becomes Resource Sharing

159 Pages·2017·3.36 MB·English

by  Ryan Litsey (Auth.)

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RESOURCES
ANYTIME,
ANYWHERE
How Interlibrary Loan
Becomes Resource
Sharing
RYAN LITSEY
Texas Tech University
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Copyright © 2017 Ryan Litsey. Published by Elsevier Ltd. All rights reserved.
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Notices
Knowledge and best practice in this field are constantly changing. As new research and
experience broaden our understanding, changes in research methods, professional practices,
or medical treatment may become necessary.
Practitioners and researchers must always rely on their own experience and knowledge in
evaluating and using any information, methods, compounds, or experiments described
herein. In using such information or methods they should be mindful of their own safety
and the safety of others, including parties for whom they have a professional responsibility.
To the fullest extent of the law, neither the Publisher nor the authors, contributors, or
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methods, products, instructions, or ideas contained in the material herein.
Library of Congress Cataloging-in-Publication Data
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ISBN: 978-0-08-101989-4 (print)
ISBN: 978-0-08-101990-0 (online)
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To my beautiful wife, without whose support this book would not be possible. To
Mom, Dad, Michael, and Steven—thank you.
Ryan Litsey
LIST OF FIGURES
Figure 1.1 Rotation duty roster. 31
Figure 1.2 Sample rotation schedule. 32
Figure 1.3 Sample line backup schedule. 32
Figure 2.1 IDS logic. 49
Figure 2.2 Article gateway system. 50
ix
BIOGRAPHY
Ryan Litsey is the Associate Librarian and Head of Document Delivery at
Texas Tech University. A graduate of Florida State University with a degree
in Library and Information Sciences, he has spent a majority of his aca-
demic career developing groundbreaking technologies that have endeav-
ored to transform resource sharing. Both Occams Reader and the stats
tracking system OBILLSK have changed the way ILL librarians are able to
share the resources of their respective institutions. Ryan was recognized by
the Library Journal as a 2016 Mover and Shaker in library technology. He is
also active in several ALA–RUSA/STARS committees. He is a consulting
editor for the Journal of Access Services and the associate editor for the Journal
of Interlibrary Loan Document Delivery & Electronic Reserve. His academic
research is in resource sharing, machine learning, predictive analytics, and
anticipatory commerce.
xi
CONTRIBUTORS
Nancy Abashian, Binghamton University Libraries
Nancy Abashian is the Head of Reader Services and Resource Sharing at
Binghamton University Libraries. Beginning her professional career at
Binghamton in 2006, she completed her MLS in 2013 from the University
at Buffalo. Resource sharing has played a central role in Nancy’s career, and
has led her to working with the IDS Project. As a member, a mentor, and
now the Mentor Coordinator for IDS, Nancy enjoys contributing to, learn-
ing from, and helping to build the resource-sharing community nearby and
nationwide.
Jennifer Acker, Hudson Valley Community College
Jennifer Acker is a Senior Clerk at Hudson Valley Community College. She
has been working at Hudson Valley Community College for 21 years and
16 of those years have been in Interlibrary Loan. Jennifer is currently the
IDS Project’s Regional User Group Coordinator and a mentor. She is a
member of the Committee on Resource Sharing, which advises the Capital
District Library Council on activities that relate to its resource-sharing pro-
grams and services. In the spring of 2016, Jennifer was awarded the State
University of New York Chancellor’s Award for Excellence in Classified
Service.
Tom Delaney, RAPID
Tom Delaney received his MLIS from Syracuse University. He was the
Head of Interlibrary Loan at Colorado State University and at Columbia
University. In 2006 he returned to Rapid as Director of Outreach and
Customer Support. Among his duties he travels to ILL conferences fre-
quently and makes presentations about Rapid and also about Colorado
State University’s massive flood recovery project from 1997 to 2002. He also
provides outreach and support for Rapid libraries, with the goal of helping
libraries to maximize their usage of Rapid. Tom’s projects include analytics
and data analysis, evaluation of usage trends, and training libraries to ensure
that staff and management are fully engaged in sending their traffic to Rapid
as the most cost-effective resource-sharing mechanism. From 1998 to 2003
he also copresented a series of ILL workshops designed to help library and
ILL practitioners integrate automation in ILL and to decrease the manual
labor required to process ILL and consequently reduce costs and patron
turnaround time. Tom has authored several articles and coauthored the 2004
book Assessing ILL/DD Services: New Cost-Effective Alternatives, with Mary
Jackson and Bruce Kingma. He has also authored and coauthored several
articles, including articles with Mike Richins and Jane Smith.
xiii
xiv Contributors
Nora Dethloff, University of Houston Libraries
Nora Dethloff, MFA, MLIS, is the Assistant Head of Information and Access
Services at the University of Houston’s M.D. Anderson Library, where she
oversees ILL, Course Reserves, and Shelving Services. Her research interests
include user experience design, process improvement, and copyright in
libraries. She has presented at state, regional, and national conferences,
including Northwest ILL, the ILLiad Conference, and ALA Annual. Her
work has been published in the Journal of Access Services, New Library World,
and the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve. She
has been active and held leadership roles in ALA’s RUSA STARS, the
Greater Western Library Alliance, and the Texas Library Association. She is
passionate about resource sharing, Fair Use, and making things work well.
In her spare time she feeds and cares for two daughters, a dog, and an
English professor.
Katherine E. DeVet, Texas Tech University Libraries
Katherine E. (Katie) DeVet is the Library Associate for Document Delivery
at Texas Tech University. As a PhD candidate in the Fine Arts Doctoral
Program at Texas Tech with a field of specialization in Music and concen-
tration in Music Composition, her academic journey has given her unex-
pected opportunities and she is currently looking to take the
interdisciplinary experiences gained into academic librarianship. Katie
uses her diverse experiences to help colleagues and future scholars in all
disciplines find the resources they need for their research and use the tech-
nology available to assist with interdisciplinary collaboration across the
world. Within the department she works to guide Document Delivery
staff and student assistants to give excellent service to all patrons, both at
Texas Tech and abroad, and is constantly looking for ways to strengthen
the team.
Bill Jones, IDS Project
Bill Jones is the IDS Project Creative Technologist at SUNY Geneseo Milne
Library and serves as the SUNYLA President, the SUNYLA IDS Project
Liaison, the ALA RUSA STARS Webmaster, and is a member of the RUSA
STARS Promotion and Outreach Committee. Since 2010, Bill has contributed
to the IDS Project through web development, software development, research,
publishing, training, hands-on support, marketing, and administration.
Kenny Ketner, Library Systems Programmer/Analyst,
Montana State Library
Kenny Ketner is the Information Products Lead at Montana State Library,
where he manages a team of developers creating web-based services to
access the geospatial datasets of the Montana Spatial Data Infrastructure
(MSDI). Prior to that, he worked as the Software Development Manager
Contributors xv
for Texas Tech University Libraries, guiding a team of five developers in the
creation of cutting-edge library technology. Kenny is the lead developer for
Occam’s Reader, the first library-developed method for the interlibrary
loan of eBooks. Kenny earned his Bachelor of Science in Computer Science
from the University of Chicago in 2003.
Micquel Little, Claremont Colleges Library
Micquel Little is the Director of User Services and Resource Sharing at the
Claremont Colleges Library in Southern California. After earning her BA
and MLIS degrees from the University of Pittsburgh, Micquel became
involved in resource sharing and the IDS Project in 2010 as the first
Regional User Group Coordinator. Micquel’s interests have grown into
organization-wide discussions regarding resource sharing’s leading role in
the future of academic libraries after earning her MBA from St. John Fisher
College in 2014. She collaboratively founded and continues to coordinate
the IDS Project’s Online Learning Institute, which strives to combine part-
nerships from across the country to provide community-based resource-
sharing training in an online environment and has just received the
Rethinking Resource Sharing Innovation Award on behalf of the IDS
Project at ALA Annual 2016. Micquel loves collaborating with her col-
leagues and talking about how awesome resource sharing truly is to anyone
who will listen.
Scott Luker, Texas Tech University Libraries
Scott Luker is a software architect/programmer at Texas Tech University
Libraries. He has developed software and web applications for document
delivery, circulation, and digital collections. In addition to programming he
has professional experience in server and database administration, learning
management systems, and graphic design. His supplemental talents include
music composition and audio/video production. Scott is proficient in PHP,
ASP.NET, C#, SQL, and Python. His current interests include augmented
reality, “big data” projects, and media-based solutions. Scott earned a
Bachelor of Arts from Texas Tech University.
Claire MacKeigan, Relais International
Clare MacKeigan is Chief Operating Officer and one of the owners of
Relais International, a company dedicated to the development of solutions
to support ILL, resource sharing, and document delivery. Clare has been
involved with Relais since its inception in 1996. Prior to this Clare worked
at CISTI for 17 years in various roles, including 10 years as Assistant
Manager/Head Systems for Document Delivery. Clare is a member of the
IFLA Document Delivery and Resource Sharing standing committee as
well as being an editor for the new ISO 18626 standard for ILL
transactions.
xvi Contributors
Weston Mauldin, Texas Tech University Libraries
Weston Mauldin is a software developer for the Texas Tech University
Library. He received his Bachelor’s and Master’s in Computer Science from
Texas Tech. His main research interest is machine learning. He became a
Super Backer on Kickstarter just from backing tabletop games. He believes
that corgis are the key to a long and happy life.
Conni Marcum, Texas Tech University Libraries
Conni Kitten Marcum is the Circulation library associate. She served as the
Document Delivery library associate from Dec. 2005 until Apr. 2014. She
earned a Master’s degree in Library and Information Science from the
University of North Texas in 2009.
Beth Posner, The Graduate Center, CUNY
Beth Posner is the Head of Library Resource Sharing at The Graduate
Center, CUNY. She is also an active IDS member, an IDS mentor, and
runs the IDS Online Mentor Institute. She serves on the Steering
Committee of the Rethinking Resource Sharing Initiative and as Chair of
the Policies Committee of ALA RUSA STARS. She also writes about the
development of library information and resource sharing, and has recently
edited Library Information and Resource Sharing: Transforming Services and
Collections, a book about how interlibrary loan services work with all other
library functions.
Shannon Pritting, SUNY Polytechnic Institute
Shannon Pritting is currently the Library Director at SUNY Polytechnic
Institute. Before joining SUNY Poly in 2015, he was Access and Resource
Sharing Librarian at Syracuse University. He has also held instruction and
public services positions at SUNY Oswego and Cayuga Community
College. Shannon has been heavily involved in the creation and develop-
ment of IDS Logic, Lending Availability Service, and Article Gateway, and
has worked to encourage different models of resource access across a variety
of libraries in New York State.
Mike Richins, RAPID
Mike Richins has over 15 years of experience in library resource sharing.
Prior to joining the RapidILL team in 2010 he was the Interlibrary Loan
Lending Supervisor at Colorado State University Libraries. Mike is cur-
rently the Coordinator of Customer Support and System Development
for RapidILL, and works with libraries on Rapid setup, training, work-
flow, and support. He also conducts RapidILL workshops and promotes
the service through conference presentations and webinars. Mike’s love of
resource sharing largely revolves around customizing and automating