Reporter 10.x Admin Guide PDF PDF
Preview Reporter 10.x Admin Guide PDF
® Symantec Reporter 10.x Admin Guide Product Version 10.2.1.7—06/01/18 SymantecReporter10.xAdministratorGuide/Page2 Copyrights Copyright©2017SymantecCorp.Allrightsreserved.Symantec,theSymantecLogo,theCheckmarkLogo,BlueCoat,and theBlueCoatlogoaretrademarksorregisteredtrademarksofSymantecCorp.oritsaffiliatesintheU.S.andothercoun- tries.Othernamesmaybetrademarksoftheirrespectiveowners.Thisdocumentisprovidedforinformationalpurposesonly andisnotintendedasadvertising.Allwarrantiesrelatingtotheinformationinthisdocument,eitherexpressorimplied,are disclaimedtothemaximumextentallowedbylaw.Theinformationinthisdocumentissubjecttochangewithoutnotice. THEDOCUMENTATIONISPROVIDED"ASIS"ANDALLEXPRESSORIMPLIEDCONDITIONS, REPRESENTATIONSANDWARRANTIES,INCLUDINGANYIMPLIEDWARRANTYOFMERCHANTABILITY, FITNESSFORAPARTICULARPURPOSEORNON-INFRINGEMENT,AREDISCLAIMED,EXCEPTTOTHE EXTENTTHATSUCHDISCLAIMERSAREHELDTOBELEGALLYINVALID.SYMANTECCORPORATIONSHALL NOTBELIABLEFORINCIDENTALORCONSEQUENTIALDAMAGESINCONNECTIONWITHTHEFURNISHING, PERFORMANCE,ORUSEOFTHISDOCUMENTATION.THEINFORMATIONCONTAINEDINTHIS DOCUMENTATIONISSUBJECTTOCHANGEWITHOUTNOTICE. Symantec Corporation 350EllisStreet MountainView,CA94043 www.symantec.com SymantecReporter10.xAdministratorGuide/Page4 Symantec Reporter 10.x Administrator Guide ThisdocumentdescribesthefunctionalityofSymantec®Reporter10.x. Thisdocumentprovidesthefollowing. n DescribestheReporternetworkfootprint. n HowtomanageReporteruseraccess. n HowtomonitorReporteroperations. n Howtosolveproblems. Copyrights 3 Symantec Reporter 10.x Administrator Guide 4 AboutReporter Licensing 9 AboutConnectivity 9 ReporterRP-S500Appliance 9 ReporterVA 9 ReporterVAPhone-HomeService 10 AboutReporter Architecture 11 Topography—WithFTP StagingServer 11 Topography—NoFTP StagingServer 12 RelatedInformation 13 AboutLogProcessing 14 OptimizingLogProcessingConfigurations 14 AboutLogSourceStatuses 16 ReporterLogProcessing 17 AboutOfflineLicensingandLogProcessing 17 AboutDatabaseStatuses 18 AboutthePageView Combiner 19 AbouttheDefaultBrowseTimeCalculations 21 PageViewCriteriaUsedforBrowseTime 21 Examples 21 Reporter ResourceSizing 23 AboutRetrievingLogs From theWSS 24 Topography 24 SymantecReporter10.xAdministratorGuide/Page5 AdditionalInformation 25 ConfigureThis? 25 ManageAccess 26 AboutUsers 26 AboutRoles 26 AboutRole-BasedAccess 27 PlantheRoles 28 LDAP Group-BasedOption 28 DefineaRole 28 CreateaNew Reporter User 29 DefineaUser or GroupRole 30 AboutLDAP Integration 31 BeginWalkthrough? 32 ConnecttoLDAP Server 33 Prerequisites 33 Procedure 33 NextStep 35 AssignRoles From LDAP 36 AdministrativeTasks 37 RecommendedTasks 37 ManuallyEditConfigurationFilesandDatabases 38 OtherTasks 38 CLIReference 38 UpgradeReporter 39 Procedure 39 Task 39 ConnectReporter toEmail Server 40 Email Alerts toAdministrator 42 Monitor Reporter Operations 43 ManageExistingDatabases 45 Database 45 LogSource 46 SymantecReporter10.xAdministratorGuide/Page6 DownloadLogs From theWSS 49 Prerequisites 49 GenerateanAPIintheWeb SecurityService 49 CreateaWSS LogSourcein Reporter 50 ChangetheReporter InterfaceLanguage 52 ChangeanAdminPassword 54 ResettheAdministrator Password 55 Pre-Reporter10.1.5 Information 55 Prerequisites 55 Procedure 55 SetReporter Email From Value 57 Manually EditConfigurationFiles 58 AbouttheFileEditor 58 Procedure: View/EditConfigurationFiles 58 Troubleshoot 59 CreateCustom DatabaseFields 60 Aboutthedbfields.cfgFile 60 Procedure: CustomizetheDatabaseFiles 61 AdditionalInformation: IndexPairsandTriplets 64 DefineNTP Server Location 65 Reference: CLI 66 Reference: LogFields 71 Reference:WebAPIParameter Syntax 78 CommonParameters 78 Description 78 Example 78 Description 78 Example 78 Description 78 Example 78 Description 78 Example1 78 Example2 79 SymantecReporter10.xAdministratorGuide/Page7 End Point: /api/create 79 Example—One-levelsummaryreport;archivedtoserver 80 Example—Two-levelsummaryreport;sorted,filtered,andarchivedtoserver 80 Description 80 Example 80 Description 80 Example 80 Description 81 Example 81 Description 81 Example 81 Description 81 ValueSyntax 81 Examples 81 Description 81 Examples 82 Description 82 Examples 82 Description 82 Examples 82 Description 82 Examples 82 Description 83 Examples 83 Description 83 Example 83 Description 83 Examples 83 Description 83 Example 83 Description 83 Examples 83 Description 84 SymantecReporter10.xAdministratorGuide/Page8 Examples 84 Description 84 Examples 84 Description 84 Examples 84 Description 84 Examples 84 Description 85 Examples 85 Description 85 Examples 85 Description 85 End Point: /api/status 85 RequiredParameters 85 EndPoint:/api/cancel 85 RequiredParameters 86 EndPoint:/api/download 86 RequiredParameters 86 EndPoint:/api/listDatabases 86 RequiredParameters 86 EndPoint:/api/listFields 86 RequiredParameters 86 Debugging 87 RelativeDates 87 Examples 88 TrendReports 88 DiagnoseReporter 89 RestoreaConfigurationBackup 92 SymantecReporter10.xAdministratorGuide/Page9 About Reporter Licensing SymantecReporterrequiresalicense.Permodel,thevariouslicenseslimitthemaximumdiskspacethattheproductuses. EachversionsspecifiesCPUandRAMsizing.Foracompletesizingschematic,see"ReporterResourceSizing"on page 23. About Connectivity n YoumustknowyourSymantecBTOcredentials. n IftheReporterapplianceexistsinaclosednetwork,youmustobtainthelicenseseparatelyandplaceonaserver thatReportercanaccess(notapplicabletoVAversion). n Reporter(orthelicensestagingwebserver)mustbeabletoconnecttospecificSymantecresourcelocations.Verify thatyourfirewallallowsthefollowingSymantecURLs. URL Protocol Description bto.bluecoat.com https/TCP Supportlinkstosoftware,supportcases,and 443 documentation. upload.bluecoat.com https/TCP Uploadportallogsandotherlargefiles. 443 download.bluecoat.com http/TCP Redirectstobto.bluecoat.com. 80 esdhttp.flexnetoperations.com https/TCP Softwareportal. 443 n LicensingReporterrequiresaCLI commandtoretrievesthelicensefromthesoftwareportal. n IfyournetworkrequiresaproxyconnectiontotheInternet,youmustalsousethehttp-proxyCLIcommandto identifythatproxy. IfReporterisunabletodownloadtheWebApplicationdatabase,theFTPserverreceivingthelogsfromProxySGwill notconnecttotheReporterappliance.Thelogsourcedefinitionstates‘initializing’untiltheWebApplicationdefin- itiondatabasecanbedownloadedandwillnotingestanylogfiles. Reporter RP-S500 Appliance Thelicensematchesthetotaldiskspace(originalspecification).CheckthecurrentSystemResourcesconsumptionon theAdminlink> SystemOverview> SystemDiagnosticspage. Reporter VA Symantecofferslicenses,whichallowsuptothetotalusablediskspace. n RP-V50 n RP-V100 n RP-V200 SymantecReporter10.xAdministratorGuide/Page10 Reporter VA Phone-Home Service ThefollowinginformationappliestoReporterVAonly. Toensurelicenseintegrity,ReporterVAperiodicallycommunicateswiththeSymanteclicenseportaltovalidatethe issuedlicenses.ThisrequirescontinuoussuccessfulnetworkconnectivitywiththeSymantecnetwork.Toallowfortem- poraryWANoutages,thisoperationcontinuesfor12hoursoruntilasuccessfullicensevalidationoccurs.After12hours, theReporterlicensestatechangestoinvalid.Untilthislicenseissueisresolved,youcancontinuetouseallReporterfunc- tionalityexceptfornewdatabaseandlogsourcecreation;furthermore,Reporterhaltstheprocessingofallnewdatain existingdatabases. BecauseofthePhone-HomeService,ReporterVA isnotsupportedinclosednetworks.Forthatdeploymentscen- ario,considertheReporterappliance(RP-S500),whichemploysalicensingschemebasedonuniquehardware serialnumbers.
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