Relationships That Enable Enterprise Change: Leveraging the Client-Consultant Connection (J-B O-D (Organizational Development)) PDF
Preview Relationships That Enable Enterprise Change: Leveraging the Client-Consultant Connection (J-B O-D (Organizational Development))
Carucci.FM2 1/23/02 10:39 AM Page vii Relationships That Enable Enterprise Change L e v e r a g i n g t h e C l i e n t - C o n s u l t a n t C o n n e c t i o n Ron A. Carucci, William A. Pasmore, and the Colleagues of Mercer Delta Forewords by Richard Beckhard and David A. Nadler Carucci.FM2 1/23/02 10:39 AM Page vi Carucci.FM1 2/1/02 9:30 AM Page i “Value migrates in all industries, including ours. Tomorrow’s value creators will combine great content with even greater relationships. Relationships That Enable Enterprise Change tells the truth about what it really takes to create effective relationships between insiders and outsiders, and how much success those relationships can create. It will make both executives and advisers rethink their approach (and change their behavior) when going about the serious business of creating real partnerships to create real value.” —Adrian Slywotzky, author of Value Migration, The Profit Zone, and Profit Patterns “Business leaders rely more than ever on trusted relationships with a few key professionals who can bring insight, wisdom, and inter- personal agility to important strategic and organizational issues. Ron Carucci and Bill Pasmore have produced a masterful, battle- tested roadmap that will enable consultants and other outside advisors to break into this inner circle and have a truly lasting impact on client success.” —Andrew Sobel, author of Clients for Life “A great resource for anyone who consults to senior managers. Full of wonderful insights, useful tools and instructive case examples.” —Edward E. Lawler III, most recently author of Corporate Boards: New Strategies for Adding Value at the Top; Director, Center for Effective Organizations; Marshall School of Business; University of Southern California “As a CEO and a consumer of consulting services, Carucci and Pasmore don’t just tell it like it is—they tell it like it should be. The book is a pragmatic how-to-help-your-client guide that I’m sure will be highly valuable to those who are guiding managers to manage change.” —Charlie Strauss, CEO, Unilever HPC North America Carucci.FM1 1/23/02 10:38 AM Page ii Carucci.FM2 1/23/02 10:39 AM Page iii The Change Agent Series for Groups and Organizations MISSION STATEMENT The books in this series are intended to be cutting-edge, state-of-the-art, innovative approaches to organization change and development. They are written for and by practitioners interested in new approaches to facilitating effective organization change. They are geared to providing both theory and advice on practical applications. SERIES EDITORS William J. Rothwell Roland Sullivan Kristine Quade EDITORIAL BOARD David Bradford W. Warner Burke Edith Whitfield Seashore Robert Tannenbaum Christopher G. Worley Shaolin Zhang Carucci.FM2 1/23/02 10:39 AM Page iv Other Practicing Organization Development Titles Finding Your Way in the Consulting Jungle: A Guidebook for Organization Development Practitioners Arthur M. Freedman and Richard E. Zackrison Facilitating Organization Change: Lessons from Complexity Science Edwin E. Olson and Glenda H. Eoyang Appreciative Inquiry: Change at the Speed of Imagination Jane Magruder Watkins and Bernard J. Mohr Beyond Change Management: Advanced Strategies for Today’s Transformational Leaders Dean Anderson and Linda Ackerman Anderson The Change Leader’s Roadmap: How to Navigate Your Organization’s Transformation Linda Ackerman Anderson and Dean Anderson Guiding Change Journeys: A Synergistic Approach to Organization Transformation Rebecca Chan Allen Balancing Individual and Organizational Values: Walking the Tightrope to Success Ken Hultman with Bill Gellermann The Conscious Consultant: Mastering Change from the Inside Out Kristine Quade and Renée M. Brown Rewiring Organizations for the Networked Economy: Organizing, Managing, and Leading in the Information Age Stan Herman Organization Development and Consulting: Perspectives and Foundations Fred Massarik and Marissa Pei-Carpenter Carucci.FM2 1/23/02 10:39 AM Page v Relationships That Enable Enterprise Change Carucci.FM2 1/23/02 10:39 AM Page vi Carucci.FM2 1/23/02 10:39 AM Page vii Relationships That Enable Enterprise Change L e v e r a g i n g t h e C l i e n t - C o n s u l t a n t C o n n e c t i o n Ron A. Carucci, William A. Pasmore, and the Colleagues of Mercer Delta Forewords by Richard Beckhard and David A. Nadler carucciebk.qxd 2/1/02 11:30 AM Page 2 Published by Jossey-Bass/Pfeiffer is a registered trademark of Jossey-Bass Inc., A Wiley Company. No part of this publication, except the exhibits as noted below, may be reproduced, stored in a retrieval sys- tem, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher or authorization through payment of the appropriate per- copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4744. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 605 Third Avenue, New York, NY 10158-0012, (212) 850-6011, fax (212) 850-6008, e-mail:
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