Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets PDF
Preview Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets
Quantitative Models for Performance Evaluation and Benchmarking Data Envelopment Analysis with Spreadsheets Second Edition INT. SERIES IN OPERATIONS RESEARCH & MANAGEMENT SCIENCE Series Editor: Frederick S. Hillier, Stanford University Special Editorial Consultant: Camille C. Price, Stephen F. Austin State University Titles with an asterisk (*) were recommended by Dr. Price Axsäter/ INVENTORY CONTROL, 2nd Ed. Hall/ PATIENT FLOW: Reducing Delay in Healthcare Delivery Józefowska & Węglarz/ PERSPECTIVES IN MODERN PROJECT SCHEDULING Tian & Zhang/ VACATION QUEUEING MODELS: Theory and Applications Yan, Yin & Zhang/ STOCHASTIC PROCESSES, OPTIMIZATION, AND CONTROL THEORY APPLICATIONS IN FINANCIAL ENGINEERING, QUEUEING NETWORKS, AND MANUFACTURING SYSTEMS Saaty & Vargas/ DECISION MAKING WITH THE ANALYTIC NETWORK PROCESS: Economic, Political, Social & Technological Applications w. Benefits, Opportunities, Costs & Risks Yu/ TECHNOLOGY PORTFOLIO PLANNING AND MANAGEMENT: Practical Concepts and Tools Kandiller/ PRINCIPLES OF MATHEMATICS IN OPERATIONS RESEARCH Lee & Lee/ BUILDING SUPPLY CHAIN EXCELLENCE IN EMERGING ECONOMIES Weintraub/ MANAGEMENT OF NATURAL RESOURCES: A Handbook of Operations Research Models, Algorithms, and Implementations Hooker/ INTEGRATED METHODS FOR OPTIMIZATION Dawande et al/ THROUGHPUT OPTIMIZATION IN ROBOTIC CELLS Friesz/ NETWORK SCIENCE, NONLINEAR SCIENCE and INFRASTRUCTURE SYSTEMS Cai, Sha & Wong/ TIME-VARYING NETWORK OPTIMIZATION Mamon & Elliott/ HIDDEN MARKOV MODELS IN FINANCE del Castillo/ PROCESS OPTIMIZATION: A Statistical Approach Józefowska/JUST-IN-TIME SCHEDULING: Models & Algorithms for Computer & Manufacturing Systems Yu, Wang & Lai/ FOREIGN-EXCHANGE-RATE FORECASTING WITH ARTIFICIAL NEURAL NETWORKS Beyer et al/ MARKOVIAN DEMAND INVENTORY MODELS Shi & Olafsson/ NESTED PARTITIONS OPTIMIZATION: Methodology and Applications Samaniego/ SYSTEM SIGNATURES AND THEIR APPLICATIONS IN ENGINEERING RELIABILITY Kleijnen/ DESIGN AND ANALYSIS OF SIMULATION EXPERIMENTS Førsund/ HYDROPOWER ECONOMICS Kogan & Tapiero/ SUPPLY CHAIN GAMES: Operations Management and Risk Valuation Vanderbei/ LINEAR PROGRAMMING: Foundations & Extensions, 3rd Edition Chhajed & Lowe/ BUILDING INTUITION: Insights from Basic Operations Mgmt. Models and Principles Luenberger & Ye/ LINEAR AND NONLINEAR PROGRAMMING, 3rd Edition Drew et al/ COMPUTATIONAL PROBABILITY: Algorithms and Applications in the Mathematical Sciences* Chinneck/ FEASIBILITY AND INFEASIBILITY IN OPTIMIZATION: Algorithms and Computation Methods Tang, Teo & Wei/ SUPPLY CHAIN ANALYSIS: A Handbook on the Interaction of Information, System and Optimization Ozcan/ HEALTH CARE BENCHMARKING AND PERFORMANCE EVALUATION: An Assessment using Data Envelopment Analysis (DEA) Wierenga/ HANDBOOK OF MARKETING DECISION MODELS Agrawal & Smith/ RETAIL SUPPLY CHAIN MANAGEMENT: Quantitative Models and Empirical Studies Brill/ LEVEL CROSSING METHODS IN STOCHASTIC MODELS Zsidisin & Ritchie/ SUPPLY CHAIN RISK: A Handbook of Assessment, Management & Performance Matsui/ MANUFACTURING AND SERVICE ENTERPRISE WITH RISKS: A Stochastic Management Approach ~A list of the early publications in the series is found at the end of the book~ Quantitative Models for Performance Evaluation and Benchmarking Data Envelopment Analysis with Spreadsheets Second Edition Joe Zhu Worcester Polytechnic Institute USA 1 3 Joe Zhu Worcester Polytechnic Institute Worcester, MA, USA [email protected] ISSN: 0884-8289 ISBN-13: 978-0-387-85981-1 e-ISBN-13: 978-0-387-85982-8 DOI: 10.1007/978-0-387-85981-1 Library of Congress Control Number: 2008934031 © 2009 by Springer Science+Business Media, LLC All rights reserved. This work may not be translated or copied in whole or in part without the written permission of the publisher (Springer Science+Business Media, LLC, 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis. Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now know or hereafter developed is forbidden. The use in this publication of trade names, trademarks, service marks and similar terms, even if the are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. Printed on acid-free paper springer.com To Yao, Alec and Andie Contents Preface…………………………………………………………………...xi Chapter 1 Envelopment DEA Models 1.1 Performance Evaluation, Tradeoffs, and DEA..............................1 1.2 Envelopment Model......................................................................5 1.3 Envelopment Models in Spreadsheets........................................14 1.4 Solving DEA Using DEAFrontier Software...............................35 References...............................................................................................41 Chapter 2 Multiplier and Slack-based Models 2.1 Multiplier Model with Weight Restrictions................................43 2.2 Multiplier Models in Spreadsheets..............................................45 2.3 Slack-based Model......................................................................51 2.4 Slack-based Models in Spreadsheets...........................................53 2.5 Solving DEA Using DEAFrontier Software...............................57 References...............................................................................................61 Chapter 3 Measure-specific DEA Models 3.1 Measure-specific Models............................................................63 3.2 Measure-specific Models in Spreadsheets..................................64 3.3 Performance Evaluation of Fortune 500 Companies..................66 3.4 Solving DEA Using DEAFrontier Software...............................75 References...............................................................................................76 viii Contents Chapter 4 Non-radial DEA Models and DEA with Preference 4.1 Non-radial DEA Models.............................................................77 4.2 DEA with Preference Structure and Cost/Revenue Efficiency...79 4.3 DEA/Preference Structure Models in Spreadsheets....................83 4.4 DEA and Multiple Objective Linear Programming....................85 4.5 Solving DEA Using DEAFrontier Software...............................90 References...............................................................................................95 Chapter 5 Modeling Undesirable Measures 5.1 Introduction.............................................................................97 5.2 Efficiency Invariance..............................................................98 5.3 Undesirable Outputs...............................................................99 5.4 Undesirable Inputs................................................................103 5.5 Solving DEA Using DEAFrontier Software.........................104 Appendix: Negative Data......................................................................105 References.............................................................................................107 Chapter 6 Context-dependent Data Envelopment Analysis 6.1 Introduction...............................................................................109 6.2 Stratification DEA Method.......................................................111 6.3 Input-oriented Context-dependent DEA...................................115 6.4 Output-oriented Context-dependent DEA.................................123 6.5 Solving DEA Using DEAFrontier Software.............................127 References.............................................................................................129 Chapter 7 Benchmarking Models 7.1 Introduction...............................................................................131 7.2 Variable-benchmark Model......................................................132 7.3 Fixed-benchmark Model...........................................................143 7.4 Fixed-benchmark Model and Efficiency Ratio.........................146 7.5 Minimum Efficiency Model......................................................150 7.6 Buyer-seller Efficiency Model..................................................153 7.7 Solving DEA Using DEAFrontier Software.............................158 References.............................................................................................160 Chapter 8 Models for Evaluating Supply Chains 8.1 Supply Chain Efficiency...........................................................161 8.2 Supply Chain Efficiency...........................................................163 8.3 Cooperative and Non-Cooperative Approaches........................174 References.............................................................................................186 Performance Evaluation and Benchmarking ix Chapter 9 Congestion 9.1 Congestion Measure..................................................................187 9.2 Congestion and Slacks..............................................................193 9.3 Slack-based Congestion Measure.............................................195 9.4 Solving DEA Using DEAFrontier Software.............................201 References.............................................................................................203 Chapter 10 Super Efficiency 10.1 Super-efficiency DEA Models..............................................205 10.2 Infeasibility of Super-efficiency DEA Models.....................209 10.3 Solving DEA Using DEAFrontier Software.........................223 References.............................................................................................225 Chapter 11 Sensitivity Analysis 11.1 DEA Sensitivity Analysis.........................................................227 11.2 Stability Region.........................................................................230 11.3 Infeasibility and Stability..........................................................242 11.4 Simultaneous Data Change.......................................................246 11.5 Solving DEA Using DEAFrontier Software.............................264 References.............................................................................................266 Chapter 12 Identifying Critical Measures in DEA 12.1 Introduction...............................................................................269 12.2 Performance Evaluation and DEA............................................269 12.3 Identifying Critical Output Measures........................................274 12.4 Identifying Critical Input Measures..........................................275 12.5 Numerical Example and Extension...........................................277 12.6 Application to Fortune E-Companies........................................278 References.............................................................................................287 Chapter 13 Returns-to-Scale 13.1 Introduction...............................................................................289 13.2 RTS Regions.............................................................................290 13.3 RTS Estimation.........................................................................291 13.4 Scale Efficient Targets..............................................................299 13.5 Solving DEA Using DEAFrontier Software.............................301 References.............................................................................................303 Chapter 14 DEA Models for Two-Stage Processes 14.1 Introduction...............................................................................305 14.2 VRS Two-Stage Model.............................................................306 x Contents 14.3 CRS Two-Stage Model.............................................................312 14.4 Solving DEA Using DEAFrontier Software.............................317 References.............................................................................................318 Author Index.........................................................................................319 Topic Index...........................................................................................323
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