Putting patients first : best practices in patient-centered care

367 Pages·2009·2.014 MB·English

by  Susan B Frampton, Patrick A Charmel

PUTTING
PATIENTS FIRST
Best Practices in
Patient-Centered Care
Second Edition
EDITORS

S U S A N B . F R A M P T O N
PAT R I C K A . C H A R M E L

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PUTTING
PATIENTS FIRST

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PUTTING
PATIENTS FIRST
Best Practices in
Patient-Centered Care
Second Edition
EDITORS

S U S A N B . F R A M P T O N
PAT R I C K A . C H A R M E L

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Copyright © 2009 by Planetree, Inc.
Published by Jossey-Bass
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Library of Congress Cataloging-in-Publication Data
Putting patients fi rst: best practices in patient-centered care / editors, Susan B. Frampton,
Patrick A. Charmel—2nd ed.
p.; cm.
Includes bibliographical references and index.
ISBN 978-0-470-37702-4 (cloth)
1. Medical personnel and patient. 2. Hospital care. I. Frampton, Susan B.
II. Charmel, Patrick A.
[DNLM: 1. Patient-Centered Care—methods. 2. Patient-Centered
Care—trends. W 84.5 P993 2009]
R727.3.P88 2009
610.69'6—dc22
2008029694

Printed in the United States of America
SECOND EDITION
HB Printing 10 9 8 7 6 5 4 3 2 1
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CONTENTS

Acknowledgments ix
The Editors xi
The Contributors xiii
Prologue xxiii
Angelica Thieriot
INTRODUCTION: PATIENT-CENTERED CARE xxvii
MOVES INTO THE MAINSTREAM
Susan B. Frampton
PART ONE: ESSENTIAL ELEMENTS
OF PATIENT-CENTERED CARE
CHAPTER ONE: HUMAN INTERACTIONS AND 3
RELATIONSHIP-CENTERED CARING
Jean Watson and Sus an B. Frampton
CHAPTER TWO: ACCESS TO INFORMATION: 27
INFORMING AND EMPOWERING DIVERSE
POPULATIONS
Candace Ford Gray and Michele A. Spatz
CHAPTER THREE: HEALING PARTNERSHIPS: 51
THE IMPORTANCE OF INVOLVING PATIENTS,
FAMILIES, AND VOLUNTEERS
Alexandra Harrison, Gail MacKean, and Margaret Cullivan
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vi
Contents
CHAPTER FOUR: NUTRITION: THE NURTURING 75
AND HEALING ASPECTS OF FOOD
David L. Katz and F. Nicholas Jacobs
CHAPTER FIVE: SPIRITUAL AND CULTURAL 95
DIVERSITY: INNER RESOURCES FOR HEALING
Steven L. Jeffers and Dennis Kenny
CHAPTER SIX: INTEGRATING COMPLEMENTARY 113
AND ALTERNATIVE PRACTICES INTO
CONVENTIONAL CARE
David L. Katz and Ather Ali
CHAPTER SEVEN: EFFECTS OF VIEWING ART 129
ON HEALTH OUTCOMES
Roger S. Ulrich
CHAPTER EIGHT: HEALING ENVIRONMENTS: 151
CREATING A NURTURING AND HEALTHY
ENVIRONMENT
Kimberly Nelson Montague and Robert F. Sharrow
CHAPTER NINE: H EALTHY COMMUNITIES: 175
EXPANDING THE BOUNDARIES OF HEALTH CARE
Randall L. Carter and Catherine Whalen
PART TWO: CURRENT TRENDS
IN PATIENT-CENTERED CARE
CHAPTER TEN: BUILDING THE BUSINESS CASE 191
FOR PATIENT-CENTERED CARE
Patrick A. Charmel
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vii
Contents
CHAPTER ELEVEN: THE PHYSICIAN-PATIENT 211
RELATIONSHIP IN THE PATIENT-CENTERED
CARE MODEL
H. Lee Kanter and Steven F. Horowitz
CHAPTER TWELVE: ADAPTING PATIENT-CENTERED 227
CARE TO DIVERSE HEALTH CARE SETTINGS
Heidi Gil, Wendy W. Peche, and Philip J. Wilner
CHAPTER THIRTEEN: INTEGRATING QUALITY AND 249
SAFETY WITH PATIENT-CENTERED CARE
Carrie Brady and James B. Conway
CHAPTER FOURTEEN: PATIENT-CENTERED CARE 267
AS PUBLIC POLICY: THE ROLE OF GOVERNMENT,
PAYERS, AND THE GENERAL PUBLIC
Carolyn M. Clancy, Janet M. Corrigan, and Dwight N. McNeill
CHAPTER FIFTEEN: BREAKING DOWN THE BARRIERS 285
TO PATIENT-CENTERED CARE
Carrie Brady and Susan B. Frampton
Epilogue 301

Linda K. Kenney

Name Index 305
Subject Index 311
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This book is dedicated to Laura C. Gilpin (1950 – 2007),
poet, nurse, and friend, and to the love she inspired
in all who knew her and who were touched by
her kindness, caring, and respect.

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