Project Management Process Improvement

250 Pages·2004·1.438 MB·English

by  Robert K. Wysocki

Project Management
Process Improvement
Recent Titles in the Artech House
Effective Project Management Library
RobertK.Wysocki,SeriesEditor
TheProjectManagementCommunicationsToolkit,CarlPritchard
ProjectManagementProcessImprovement,RobertK.Wysocki
ForalistingofrecenttitlesintheArtechHouseEffective
ProjectManagementLibrary,turntothebackofthisbook.
Project Management
Process Improvement
Robert K. Wysocki
Artech House
Boston • London
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Contents
Introduction xi
1 IntroductiontotheProcessImprovementLifeCycle 1
1.1 TheImportanceofProcessImprovement 2
1.1.1 StandStillandGoBackwards 2
1.1.2 StandishGroupChaosReport 2
1.1.3 BalancingPeople,ProjectManagementProcesses,
andTechnology 8
1.1.4 ProcessImprovementVersusPracticeImprovement 9
1.2 TypicalProjectImprovementPractices 11
1.2.1 ProjectReviews 11
1.2.2 BestPractices 12
1.2.3 LessonsLearned 12
1.3 DefinitionoftheProcessImprovementLifeCycle 12
1.3.1 WhereAreYou? 13
1.3.2 WhereDoYouWantToBe? 14
1.3.3 HowWillYouGetThere? 14
1.3.4 HowWellDidYouDo? 14
1.4 WhoIsResponsibleforProcessImprovement? 15
1.4.1 EstablishingaStandardProcess 15
1.4.2 ManagingBestPracticesandLessonsLearned 15
v
vi ProjectManagementProcessImprovement
1.4.3 ManagingPerformanceDataAgainstStandard
Processes 15
1.4.4 ContinuouslyImprovingtheProjectManagement
Process 16
1.5 EffectivelyDealingwiththeObstacles 16
1.6 PointstoRemember 17
References 18
2 OverviewoftheProjectManagementMaturity
Model 19
2.1 TheSoftwareEngineeringInstituteCapability
MaturityModel® 19
2.1.1 Purpose 19
2.1.2 Structure 20
2.1.3 Application 20
2.2 TheProjectManagementMaturityModel 25
2.2.1 Level1:InitialProcess 25
2.2.2 Level2:StructuredProcess 26
2.2.3 Level3:InstitutionalizedProcess 26
2.2.4 Level4:ManagedProcess 26
2.2.5 Level5:OptimizingProcess 27
2.3 PMBOKKnowledgeAreasandMaturityProfile 27
2.3.1 ProjectIntegrationManagement 27
2.3.2 ProjectScopeManagement 32
2.3.3 ProjectTimeManagement 37
2.3.4 ProjectCostManagement 42
2.3.5 ProjectQualityManagement 47
2.3.6 ProjectHumanResourcesManagement 50
2.3.7 ProjectCommunicationsManagement 54
2.3.8 ProjectRiskManagement 58
2.3.9 ProjectProcurementManagement 64
2.4 PointstoRemember 70
References 71
Contents vii
3 AssessingandReportingMaturityLevel 73
3.1 OverviewoftheSurveyQuestionnaire 74
3.1.1 DesignoftheSurvey 74
3.1.2 DefiningMaturityLevelPenetration 75
3.2 ReportingtheProcessMaturityBaseline 77
3.2.1 KiviattCharts 77
3.2.2 Box&WhiskerPlots 82
3.3 ReportingtheProject/ProcessMaturityGap 83
3.3.1 PPBelowPDBaseline 85
3.3.2 PPatPDBaseline 86
3.3.3 PPAbovePDBaseline 86
3.4 MaturityProfilebyKnowledgeArea 87
3.4.1 ProcessMaturityMatrix 87
3.4.2 ClosingtheMaturityGap 92
3.5 PointstoRemember 94
References 95
4 MetricstoIdentifyProjectImprovement
Opportunities 97
4.1 ProjectLevel 97
4.1.1 Cost/ScheduleControl 98
4.1.2 MilestoneTrendCharts 101
4.1.3 ProjectReviews 106
4.2 PrioritizingImprovementOpportunities 107
4.2.1 RankingImprovementOpportunities 107
4.3 PointstoRemember 111
Reference 112
5 ToolstoInvestigateImprovementOpportunities 113
5.1 ProblemSolvingforContinuousImprovement 113
5.1.1 Definition 113
5.2 Brainstorming 116
viii ProjectManagementProcessImprovement
5.3 FishboneDiagrams 116
5.4 ForceFieldAnalysis 117
5.5 ParetoDiagrams 118
5.6 ProcessCharts 119
5.7 RootCauseAnalysis 120
5.8 PrioritizingProcesses 120
5.8.1 SchedulingImprovementInitiativesbyKnowledge
Area 120
5.8.2 SchedulingImprovementInitiativesinGroups 122
5.8.3 SchedulingImprovementInitiativesOneataTime 122
5.9 Recap 125
5.10 PointstoRemember 125
Reference 126
6 CommissioningImprovementInitiatives 127
6.1 CharacteristicsofanImprovementProgram 127
6.1.1 LongDuration 128
6.1.2 MultiprojectApproach 128
6.1.3 Just-in-TimePlanning 129
6.1.4 HighChange 129
6.1.5 HighKillRate 129
6.2 CharacteristicsofanImprovementInitiative 130
6.2.1 ShortDuration 130
6.2.2 MultiphaseApproach 130
6.2.3 Just-in-TimePlanning 131
6.2.4 HighChange 131
6.2.5 HighKillRate 132
6.3 SettingMaturityGoals 132
6.4 ScopetheInitiative 133
6.4.1 EvaluatingImprovementOpportunities 133
6.5 High-LevelPlanningoftheInitiative 135
6.5.1 WorkBreakdownStructure 136