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Project Management Maturity Model, Third Edition PDF

244 Pages·2014·1.482 MB·English
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Business & Management / Project Management C Project r a w Praise for Its Bestselling Predecessor: f o “A comprehensive and well-thought-out model. The PMMMSM methodology r d will enable any organization to systematically and efficiently improve its Management project management capabilities.” P —Donald J. McGillen, CIO Institute, Carnegie Mellon University r o j Following in the tradition of its bestselling predecessors, Project Management e Maturity Model Maturity Model, Third Edition provides a roadmap for improving project success c and boosting organizational performance. This edition presents new and revised t material based on the Project Management Institute’s (PMI’s) A Guide to the Project M Management Body of Knowledge, Fifth Edition (PMBOK® Guide). Chapters are based on the 10 knowledge areas specified in PMI’s standard. a n Third Edition a A cornerstone of the author’s organization, PM Solutions, has been the Project Man- g agement Maturity Model (PMMMSM). This book fully describes the model to pro- e vide you with a comprehensive tool to improve your organization’s project manage- m ment practices. The book covers the areas critical to organizational improvement, including the project management office, management oversight, and professional e development. After reading this book, you will understand how to: n t • Determine the maturity of your organization’s project management M processes and use that information to address business needs • Map a logical path to organization-wide process improvement a t • Set priorities for short-term process improvement u • Assess the need for a project management office r i t • Track progress against your project management improvement plan y • Build and sustain a culture of project management excellence M The book provides you with a conceptual framework to optimize specific project o management processes and boost the capabilities of your organization. It presents d best practices for determining portfolio maturity, setting short-term priorities, im- e l proving portfolio management processes, and tracking progress. It also includes a checklist for assessing your organization’s project management maturity as well as E an updated version of PM Solutions’ Project Portfolio Management Maturity Model. dT ih ti ir od n J. Kent Crawford K24015 6000 Broken Sound Parkway, NW Suite 300, Boca Raton, FL 33487 ISBN: 978-1-4822-5544-7 711 Third Avenue 90000 an informa business New York, NY 10017 2 Park Square, Milton Park www.crcpress.com Abingdon, Oxon OX14 4RN, UK 9 781482 255447 www.auerbach-publications.com K24015 mech rev.indd 1 9/23/14 9:39 PM Project Management Maturity Model Third Edition J. Kent Crawford CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2015 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Version Date: 20140805 International Standard Book Number-13: 978-1-4822-5545-4 (eBook - PDF) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmit- ted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www.copyright. com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Contents Acknowledgments ...................................................... xix Introduction ............................................................... xxi 1 Describing Project Management Maturity ...............1 Project Management Maturity Model .................................2 Model Description ...............................................................4 Key Attributes of Knowledge Areas ...........................4 Levels of Project Management Maturity .....................4 General Component Description ................................6 Three Special Interest Components ............................8 Five Levels of Maturity ...............................................10 Why SEI CMMs Serve as Standards ...................10 Notes on Measuring against the Five Levels......11 Assessing Your Level ..........................................................12 Maturing to Level 3 and Beyond .......................................14 Attaining Level 4 Maturity ..........................................15 Attaining Level 5 Maturity ..........................................16 Conclusion ..........................................................................16 2 Definitions of Maturity Levels ...............................17 Level 1: Initial Process .......................................................17 Level 2: Structured Process and Standards .......................17 Level 3: Organizational Standards and Institutionalized Process .............................................18 Level 4: Managed Process ..................................................19 Level 5: Optimizing Process ..............................................19 iii iv ◾ Contents 3 Project Integration Management ...........................21 Components ......................................................................21 Special Interest Component: Project Management Office (PMO) ......................................................................23 Level 1: Initial Process .......................................................24 Project Charter Development .....................................24 Project Management Plan Development ....................25 Project Execution ........................................................25 Monitoring and Controlling Project Work .................25 Integrated Change Control .........................................25 Project or Phase Closure ............................................26 Special Interest Component: The Project Management Office ....................................................26 Level 2: Structured Process and Standards .......................27 Project Charter Development .....................................27 Project Management Plan Development ....................27 Project Execution .......................................................28 Monitoring and Controlling Project Work ................28 Integrated Change Control ........................................28 Project or Phase Closure ...........................................28 Special Interest Component: Project Management Office ..........................................................................29 Level 3: Organizational Standards and Institutionalized Process .............................................30 Project Charter Development .....................................30 Project Management Plan Development ....................30 Project Execution ........................................................31 Monitoring and Controlling Project Work .................31 Integrated Change Control .........................................32 Project or Phase Closure ............................................32 Special Interest Component: Project Management Office ..........................................................................33 Level 4: Managed Process ..................................................34 Project Charter Development .....................................35 Project Management Plan Development ....................35 Project Execution ........................................................35 Contents ◾ v Monitoring and Controlling Project Work .................35 Integrated Change Control .........................................36 Project or Phase Closure ............................................36 Special Interest Component: Project Management Office ..........................................................................36 Level 5: Optimizing Process ..............................................38 Project Charter Development .....................................38 Project Management Plan Development ....................39 Project Execution ........................................................39 Monitoring and Controlling Project Work .................39 Integrated Change Control .........................................39 Project or Phase Closure ............................................40 Special Interest Component: Project Management Office ..........................................................................40 4 Scope Management ................................................43 Components .......................................................................43 Scope Management Planning .....................................43 Requirements Collection ............................................43 Scope Definition ........................................................44 Work Breakdown Structure ......................................44 Scope Validation ........................................................44 Scope Change Control ...............................................44 Level 1: Initial Process ......................................................44 Scope Management Planning .....................................45 Requirements Collection ............................................45 Scope Definition .........................................................45 Work Breakdown Structure .......................................45 Scope Validation ........................................................ 46 Scope Change Control ...............................................46 Level 2: Structured Process and Standards ...................... 46 Scope Management Planning .................................... 46 Requirements Collection ............................................47 Scope Validation .........................................................47 Work Breakdown Structure .......................................47 Scope Validation ........................................................48 vi ◾ Contents Scope Change Control ...............................................48 Level 3: Organizational Standards and Institutionalized Process ............................................48 Scope Management Planning .....................................49 Requirements Collection ............................................49 Scope Definition .........................................................49 Work Breakdown Structure .......................................49 Scope Validation .........................................................50 Scope Change Control ................................................50 Level 4: Managed Process ..................................................50 Scope Management Planning .....................................51 Requirements Collection ............................................51 Scope Definition .........................................................52 Work Breakdown Structure .......................................52 Scope Validation .........................................................52 Scope Change Control ................................................52 Level 5: Optimizing Process ..............................................52 Scope Management Planning .....................................53 Requirements Collection ............................................53 Scope Definition .........................................................53 Work Breakdown Structure .......................................54 Scope Validation .........................................................54 Scope Change Control ................................................54 5 Time Management ..................................................55 Components .......................................................................55 Time Management Planning ......................................55 Activity Definition ......................................................55 Activity Sequencing ....................................................56 Activity Resource Estimation ......................................56 Activity Duration Estimation ......................................56 Schedule Development ..............................................56 Schedule Control ........................................................57 Schedule Integration ...................................................57 Level 1: Initial Process .......................................................57 Time Management Planning ......................................57 Contents ◾ vii Activity Definition ......................................................58 Activity Sequencing ....................................................58 Activity Resource Estimation ......................................58 Activity Duration Estimation ......................................58 Schedule Development ..............................................58 Schedule Control ........................................................59 Schedule Integration ...................................................59 Level 2: Structured Process and Standards .......................59 Time Management Planning ......................................60 Activity Definition ......................................................60 Activity Sequencing ....................................................60 Activity Resource Estimation ......................................61 Activity Duration Estimation ......................................61 Schedule Development ..............................................62 Schedule Control ........................................................62 Schedule Integration ...................................................63 Level 3: Organizational Standards and Institutionalized Process .............................................63 Time Management Planning ......................................63 Activity Definition .....................................................64 Activity Sequencing ...................................................64 Activity Resource Estimation ......................................65 Activity Duration Estimation ......................................65 Schedule Development ..............................................65 Schedule Control ........................................................66 Schedule Integration ...................................................67 Level 4: Managed Process ..................................................67 Time Management Planning ......................................67 Activity Definition ......................................................67 Activity Sequencing ...................................................68 Activity Resource Estimation .....................................68 Activity Duration Estimation .....................................68 Schedule Development ..............................................69 Schedule Control ........................................................69 Schedule Integration ...................................................70 viii ◾ Contents Level 5: Optimizing Process ..............................................70 Time Management Planning ......................................70 Activity Definition ......................................................70 Activity Sequencing ....................................................70 Activity Resource Estimation ......................................71 Activity Duration Estimation ......................................71 Schedule Development ..............................................71 Schedule Control ........................................................71 Schedule Integration ...................................................72 6 Cost Management ...................................................73 Components .......................................................................73 Cost Management Planning .......................................73 Cost Estimating ...........................................................73 Budget Determination ................................................74 Cost Control ................................................................74 Level 1: Initial Process ........................................................74 Cost Management Planning .......................................75 Cost Estimating ...........................................................75 Budget Determination ................................................75 Cost Control ................................................................75 Level 2: Structured Process and Standards .......................76 Cost Management Planning .......................................76 Cost Estimating ...........................................................76 Budget Determination ...............................................77 Cost Control ................................................................78 Level 3: Organizational Standards and Institutionalized Process .............................................78 Cost Management Planning .......................................79 Cost Estimating ...........................................................79 Budget Determination ................................................79 Cost Control ...............................................................80 Level 4: Managed Process .................................................80 Cost Management Planning ......................................80 Cost Estimating ..........................................................80 Budget Determination ................................................81

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