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INPUT" ITIntelligenceServices 1881LandingsDrive MountainView,CA94043-0848 Tel. (415)961-3300 Fax(415)961-3966 August1993 DearColleague: EnclosedisyourcopyofINPUT'S reportontheProcessManufacturingindustry. Thisedition,coveringthe1993-1998period,continuesournewapproachtomajor verticalmarketsinthatitcombinesthetraditionalINPUTinterview-basedsurveyand forecastactivitywiththevisionofanindustryexpert. INPUTbelievesthatthiscombined approachstrengthensourassessmentofthetrends,issues,technologies,andmarket developmentsthatcurrentlydrivethismarket. Forthisreport,INPUTinterviewedabroadrangeofusersandmanagersofinformation systems,plusanumberofleadingvendorsininformationservicestotheindustry. This surveybase,coupledwiththeknowledgeofanexperiencedindustryspecialist,has resultedinwhatwefeelisahighlyinformativeandinsightfulreport. Iwouldbepleasedtoreceiveyouropinionsandsuggestionsonthisoranyotherofour reportsinthisnewformat. Sincerely, RobertGoodwin Manager InformationServicesMarketAnalysisProgram Enc FRANKFUHJ • LONDON • NEWYORK • PARIS • SANFRANCISCO • TOKYO • WASHINGTON,D.C. August1993 DearColleague: EnclosedisyourcopyofINPUT'SInformationServicesMarketAnalysisProgramreport ontheProcessManufacturingindustry. Thisedition,coveringthe1993-1998period, continuesournewapproachtomajorverticalmarketsinthatitcombinesthetraditional INPUTinterview-basedsurveyandforecastactivitywiththevisionofanindustryexpert. INPUTbelievesthatthiscombinedapproachstrengthensourassessmentofthetrends, issues,technologies,andmarketdevelopmentsthatcurrentlydrivethismarket. Forthisreport,INPUTinterviewedabroadrangeofusersandmanagersofinformation systems,plusanumberofleadingvendorsininformationservicestotheindustry. This surveybase,coupledwiththeknowledgeofanexperiencedindustryspecialist,has resultedinwhatwefeelisahighlyinformativeandinsightfulreport. PleaseinsertthisreportbehindtheProcessManufacturingtabinyourMarketAnalysis Programbinder. Iwouldbepleasedtoreceiveyouropinionsandsuggestionsonthisoranyotherofour reportsinthisnewformat. Sincerely, RobertGoodwin Manager InformationServicesMarketAnalysisProgram Enc. VERTICAL MARKET ANALYSIS PROCESS MANUFACTURING 1993-1998 U.S. Information Services Marlcet Analysis Program AUGUST 1993 PROCESS MANUFACTURING INFORMATION SERVICES OPPORTUNITIES & TRENDS 1993-1998 INPUT San Francisco • New York • Washington, D.C • London • Paris • Frankfurt • Tokyo PROCESSMANUFACTURINGSECTOR INPUT Publishedby INPUT 1280VillaStreet MountainView,CA94041-1194 U.S.A. InformationServicesMarketAnalysisProgram (MAP) ProcessManufacturing InformationServicesOpportunities& Trends 1993-1998 Copyright©1993byINPUT.Allrightsreserved. PrintedintheUnitedStatesofAmerica. No partofthispublication may be reproduced or distributedinanyform,orbyanymeans,orstoredinadata baseor retrieval system, withoutthe priorwritten permissionofthepublisher. Theinformationprovidedinthisreportshallbeusedonly bytheemployeesofandwithinthecurrentcorporate structureofINPUTsclients,andwillnotbedisclosedto anyotherorganization orperson including parent, subsidiary,oraffiliatedorganizationwithoutpriorwritten consentofINPUT. INPUTexercisesitsbesteffortsinpreparationofthe informationprovided inthis reportandbelievesthe informationcontainedhereintobeaccurate. However, INPUTshallhavenoliabilityforanylossorexpensethat mayresultfromincompletenessorinaccuracyofthe informationprovided. MVP•654-1993