ebook img

PMP Review Exam Guide PDF

640 Pages·2013·3.29 MB·English
by  
Save to my drive
Quick download
Download
Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.

Preview PMP Review Exam Guide

All-in-1 / CAPM/PMP Project Management Certification All-in-One / Phillips / 177604-4 ALL IN ONE ® ® CAMP /PMP Project Management Certification EXAM GUIDE Third Edition 00-FM.indd i 7/10/2013 3:53:24 AM All-in-1 / CAPM/PMP Project Management Certification All-in-One / Phillips / 177604-4 About the Author Joseph Phillips, PMP, Project+, CTT+, is the Director of Education for Instructing.com. He has managed and consulted on projects for industries including technical, pharma- ceutical, manufacturing, and architectural, among others. Joseph has served as a project management consultant for organizations creating project offices, maturity models, and best-practice standardization. As a leader in adult education, Joseph has taught organizations about information technology project management, risk management, and how to successfully implement project management methodologies, as well as many other courses. He has taught at Columbia College, the University of Chicago, Ball State University, and for corporate clients like IU Health, the State of Indiana, and Chase Bank. A Certified Technical Train- er, Joseph has instructed more than 12,000 professionals and has contributed as an au- thor or editor to more than 35 books on technology, careers, and project management. Joseph is a member of the Project Management Institute and is active in local proj- ect management chapters. He has spoken on project management, project manage- ment certifications, and project methodologies at numerous trade shows, PMI chapter meetings, and employee conferences in the United States and in Europe. When not writing, teaching, or consulting, Joseph can be found behind a camera or on the work- ing end of a fly rod. You can contact him through www.instructing.com. About the Technical Editor James A. Ward, principal consultant with James A. Ward & Associates, Inc., manages a practice specializing in information technology project management, business systems analysis, technical writing, and PMO implementation. His services are highly sought after for interim IT management and implementation of quality and process improve- ment initiatives. His seminars and workshops in project management, PMP exam prep- aration, quality improvement, requirements definition, project risk management, and Microsoft Project are always well attended and highly recommended by his clients. He is a frequent speaker at IT and project management conferences and has written numer- ous articles for professional journals. He holds an MBA in finance from the University of Chicago, and bachelor’s degrees in economics and mathematics from the University of Minnesota. He is a PMP-certified project manager. He resides in Richmond, Virginia, and can be reached via e-mail at All-in-1 / CAPM/PMP Project Management Certification All-in-One / Phillips / 177604-4 ALL IN ONE ® ® CAMP /PMP Project Management Certification EXAM GUIDE Third Edition Joseph Phillips New York • Chicago • San Francisco Athens • London • Madrid • Mexico City • Milan New Delhi • Singapore • Sydney • Toronto 00-FM.indd i 7/10/2013 3:53:25 AM All-in-1 / CAPM/PMP Project Management Certification All-in-One / Phillips / 177604-4 Cataloging-in-Publication Data is on file with the Library of Congress McGraw-Hill Education books are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative, please visit the Contact Us pages at www.mhprofessional.com. CAPM®/PMP® Project Management Certification All-in-One Exam Guide, Third Edition Copyright 2014 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. © Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of publisher. All trademarks or copyrights mentioned herein are the possession of their respective owners and McGraw-Hill Education makes no claim of ownership by the mention of products that contain these marks. 1234567890 DOC DOC 109876543 ISBN: Book p/n 978-0-07-177602-8 and CD p/n 978-0-07-177603-5 of set 978-0-07-177604-2 MHID: Book p/n 0-07-177602-8 and CD p/n 0-07-177603-6 of set 0-07-177604-4 Sponsoring Editor Technical Editor Composition Timothy Green James A. Ward EuroDesign—Peter F. Hancik Associate Editor Copy Editor Illustration Stephanie Evans Mike McGee Howie Severson Editorial Supervisor Proofreader Art Director, Cover Jody McKenzie Nancy Bell Jeff Weeks Project Editor Indexer Rachel Gunn Ted Laux Acquisitions Coordinator Production Supervisor Mary Demery James Kussow Information has been obtained by McGraw-Hill Education from sources believed to be reliable. However, because of the possibility of human or mechanical error by our sources, McGraw-Hill Education, or others, McGraw-Hill Education does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or the results obtained from the use of such information. McGraw-Hill Education is an independent entity from the Project Management Institute, Inc., and is not affiliated with the Project Management Institute, Inc., in any manner. This publication and CD may be used in assisting students to prepare for the Project Management Institute’s CAPM and PMP Exams. Neither the Project Management Institute, Inc., nor McGraw-Hill Education warrant that use of this publication and CD will ensure passing the relevant exam. PMI®, the PMBOK®, CAPM®, PMP®, and PgMP® are trademarks or registered trademarks of the Project Management Institute, Inc., in the United States and other countries. 00-FM.indd iv 7/10/2013 3:53:25 AM All-in-1 / CAPM/PMP Project Management Certification All-in-One / Phillips / 177604-4 For my sweetheart, Natalie. 00-FM.indd v 7/10/2013 3:53:25 AM Infocomm AIO / CTS® Certifed Technology Specialist Exam Guide, Second Edition / Grimes / 796-9 / FM 00-FM.indd 2 4/12/13 9:30 AM This page is intentionally left blank to match the printed book. All-in-1 / CAPM/PMP Project Management Certification All-in-One / Phillips / 177604-4 CONTENTS AT A GLANCE Part I Project Management Foundation . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1 Preparing for the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2 Managing a Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Chapter 3 Examining the Project Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 PART II Project Management Professional Testing Areas . . . . . . . . . . 127 Chapter 4 Project Integration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Chapter 5 Managing the Project Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Chapter 6 Managing Project Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Chapter 7 Managing Project Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 Chapter 8 Managing Project Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Chapter 9 Managing Project Human Resources . . . . . . . . . . . . . . . . . . . . . . . . 337 Chapter 10 Managing Project Communications . . . . . . . . . . . . . . . . . . . . . . . . . 379 Chapter 11 Managing Project Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409 Chapter 12 Managing Project Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457 Chapter 13 Managing Project Stakeholder Management . . . . . . . . . . . . . . . . . . 495 Chapter 14 Understanding the Code of Ethics and Professional Conduct . . . . 527 Part III Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551 Appendix A Project Management Documents . . . . . . . . . . . . . . . . . . . . . . . . . . 553 Appendix B Passing the CAPM and the PMP Exam . . . . . . . . . . . . . . . . . . . . . . 565 Appendix C About the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615 vii 00-FM.indd vi 7/10/2013 3:53:25 AM Infocomm AIO / CTS® Certifed Technology Specialist Exam Guide, Second Edition / Grimes / 796-9 / FM 00-FM.indd 2 4/12/13 9:30 AM This page is intentionally left blank to match the printed book. All-in-1 / CAPM/PMP Project Management Certification All-in-One / Phillips / 177604-4 CONTENTS Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxi Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiii Part I Project Management Foundation . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1 Preparing for the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 All about the PMP Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 All about the CAPM Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Money and Your Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Passing the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Creating Your Study Strategy . . . . . . . . . . . . . . . . . . . . . . . . . 10 What Your Exam Is Based On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 What Is a Project? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Temping a Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Defining a Project’s Uniqueness . . . . . . . . . . . . . . . . . . . . . . . 16 Progressively Elaborating a Project . . . . . . . . . . . . . . . . . . . . . 17 Why Do Projects? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 What Is Project Management? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Back to the PMBOK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Being a Project Expert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using the Project Management Body of Knowledge . . . . . . . 22 Working with Your Application Area . . . . . . . . . . . . . . . . . . . 22 Understanding Your Project Environment . . . . . . . . . . . . . . . 22 Relying on General Management Skills . . . . . . . . . . . . . . . . . 23 Dealing with People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Examining the Project Management Context . . . . . . . . . . . . . . . . . . 25 Working with Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Opening Your Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Working with Subprojects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Working with Project Management Offices . . . . . . . . . . . . . . 26 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Chapter 2 Managing a Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Identifying the Project Life Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Examining a Project Life Cycle . . . . . . . . . . . . . . . . . . . . . . . . 42 Comparing Project Life Cycles and Product Life Cycles . . . . . 44 ix 00-FM.indd ix 7/10/2013 3:53:26 AM All-in-1 / CAPM/PMP Project Management Certification All-in-One / Phillips / 177604-4 CAPM/PMP Project Management Certification All-in-One Exam Guide x Meeting the Project Stakeholders . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Key Project Stakeholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Managing Stakeholder Expectations . . . . . . . . . . . . . . . . . . . . 48 Identifying the Organizational Influences . . . . . . . . . . . . . . . 49 Completing Projects in Different Organizational Structures . 50 Managing Project Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Working with Your PMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Defining a Project Management System . . . . . . . . . . . . . . . . . 55 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Case Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Managing Projects from Start to Completion . . . . . . . . . . . . . 58 Examining the Project Deliverables . . . . . . . . . . . . . . . . . . . . 58 Examining the Project Phases . . . . . . . . . . . . . . . . . . . . . . . . . 59 Controlling Project Changes . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Chapter 3 Examining the Project Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Exploring the Project Management Processes . . . . . . . . . . . . . . . . . 76 Examining the Process Group Interactions . . . . . . . . . . . . . . 77 Choosing the Appropriate Processes . . . . . . . . . . . . . . . . . . . 78 Working with Process Groups . . . . . . . . . . . . . . . . . . . . . . . . 79 Initiating Your Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Planning the Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Executing Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Examining the Monitoring and Controlling Process Groups 102 Closing the Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Examining How the Processes Interact . . . . . . . . . . . . . . . . . . 110 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Key Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 PART II Project Management Professional Testing Areas . . . . . . . . . . 127 Chapter 4 Project Integration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Developing the Project Charter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Preparing to Create the Project Charter . . . . . . . . . . . . . . . . . 131 Choosing a Project to Charter . . . . . . . . . . . . . . . . . . . . . . . . 134 Knowing the Project Management Methodology . . . . . . . . . . 139 Creating the Charter—Finally . . . . . . . . . . . . . . . . . . . . . . . . . 139 Developing the Project Management Plan . . . . . . . . . . . . . . . . . . . . 140 Creating the Project Management Plan . . . . . . . . . . . . . . . . . 141 00-FM.indd x 7/10/2013 3:53:26 AM

See more

The list of books you might like

Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.