Persuasive Technology: Development and implementation of personalized technologies to change ...

130 Pages·2017·2.13 MB·English

Peter W. de Vries, Thomas Van Rompay (Eds.)

Persuasive Technology: Development
and implementation of personalized
technologies to change attitudes and
behaviours

12th International Conference, PERSUASIVE 2017,
Amsterdam, The Netherlands, April 4-6, 2017
Adjunct Proceedings
Second edition: April 2017
12th International Conference on Persuasive Technology, PERSUASIVE 2017,
Amsterdam, The Netherlands, April 4-6, 2017, Adjunct Proceedings
Edited by Peter W. de Vries and Thomas van Rompay
© Copyright of the complete adjunct proceedings is held by the Centre for eHealth &
Wellbeing Research, Department of Psychology, Health and Technology, University of
Twente, The Netherlands. Copyright of individual contributions is held by the author(s).
Contact:
Centre for eHealth & Wellbeing Research, Department of Psychology, Health and
Technology, University of Twente, The Netherlands
PO Box 217, 7500 AE, Enschede, The Netherlands
https://www.utwente.nl/igs/ehealth/
Preface
Persuasive Technology (PT) is an emerging, interdisciplinary research field, focusing on the design,
development and evaluation of technologies aimed at creating awareness and inducing behavior change
with the ultimate goal to increase wellbeing and quality of life. Academic researchers, designers, and
practitioners from the social sciences and technological disciplines, as well as from the fields of health,
healthcare, safety, sustainability, and ICT have developed this field in the preceding years, giving rise
to a community which aims to ‘persuade’ people into adopting healthier lifestyles, behave more safely,
and reduce consumption of renewable resources, to name a few examples. The ‘technology’ component
in PT reflects usage of, amongst others, big data analytics, sensor technology for monitoring,
personalized feedback and coaching, mHealth, data visualization techniques, serious gaming, and social
media.
The 12th International Conference on Persuasive Technologies was hosted by the Centre for eHealth &
Wellbeing Research, Persuasive Health Technology Lab, University of Twente (UT), the Netherlands.
After previous successful conferences in Salzburg, Chicago, Padua, Sydney, Linköping, Columbus,
Copenhagen, Claremont, Oulu, Palo Alto, and Eindhoven, this time the picturesque city of Amsterdam
was the place to be. For this conference, the special theme was “smart monitoring and persuasive
coaching; building bridges between persuasion and personalized healthcare via real-time data collection
and smart, empathic, user-adaptive engaging technology”.
Although still emerging and expanding (in parallel with the latest and upcoming technological
developments and the opportunities they provide for managing behavior change), we feel that the field
of Persuasive Technology is reaching maturity as indicated by the continuing increase in papers
submitted to PT conferences along the years, a trend we believe will persist in the years to come as
opportunities for technology-induced behavior change will steadily (or perhaps rather ‘exponentially’)
continue to grow.
Importantly however, our community is not defined and shaped merely from a technological point of
view. That is, throughout the years, equal emphasis has been placed on gathering insights and a deeper
understanding of the user involved and his or her needs, skills, and (cognitive) capabilities. Obviously,
this is for a good reason, as any attempt at behavior change should be driven by a comprehensive
understanding of the goals and needs of the people involved.
From our point of view, a contribution to our field should thus have both technology and people at its
core, something which is also reflected by the University of Twente’s ‘HI TECH, HUMAN TOUCH’
philosophy. Taking note of these ‘requirements’, we are proud to say that the contributions to this
conference (comprising papers, posters, demos, workshops, and contributions to symposia and doctoral
colloquia) deliver and live up to the promise of connecting people and technology in order to enhance
the quality of our life.
In this volume of adjunct proceedings, we present the posters abstracts, demos, symposia, doctoral
consortium papers, workshop proposals, and tutorial contributions. Ranging from linkages between
gamification and heathy habits, design strategies for creating awareness and persistence, to big data
analytics aimed at uncovering ‘hidden’ behavior patterns, the work presented here will inspire, educate,
and motivate its reader and attract new contributors to our field. After all, in a world where augmented
reality, the internet of things, and robotics have just seen the light of day, certainly the best is yet to
come.
We would like to thank all authors for their high-quality contributions which not only provide a
comprehensive overview of our discipline and its landmarks so far, but also provide a sketch of the
shape of things to come.
Just as our discipline involves a dialogue between people and technology, the contributions you will
find here involve a dialogue between authors and reviewers. Thanks to all reviewers for their valuable
feedback, ideas and suggestions. Finally, thanks to our colleagues and students involved in the overall
organization, the workshops, tutorials, doctoral consortium, posters, demos, symposia, and the
conference itself. None of this would have been possible without your support, trust and dedication.

April 2017
Thomas Van Rompay
Peter W. de Vries
Organization
General Chair
Lisette van Gemert-Pijnen University of Twente, The Netherlands
Organizing Chair
Liseth Siemons University of Twente, The Netherlands
Nienke Beerlage-de Jong University of Twente, The Netherlands
Program Chair
Peter W. de Vries University of Twente, The Netherlands
Harri Oinas-Kukkonen University of Oulu, Finland
Tutorial/Doctoral Chair
Jaap Ham Eindhoven University of Technology, The
Netherlands
Cees Midden Eindhoven University of Technology, The
Netherlands
Luciano Gamberini University of Padova, Italy
Workshop Chair
Saskia Kelders University of Twente, The Netherlands
Geke Ludden University of Twente, The Netherlands
Poster and Demo Chair
Thomas Van Rompay University of Twente, The Netherlands
Public Relations
Hanneke Kip University of Twente, The Netherlands
Floor Sieverink University of Twente, The Netherlands
Social Media Committee
Agnis Stibe MIT Media Lab, MA, USA
Geke Ludden University of Twente, The Netherlands
Administration
Marieke Smellink-Kleisman University of Twente, The Netherlands
Program Committee Members
Ali Rajan Bournemouth University, UK
Nienke Beerlage-de Jong University of Twente, The Netherlands
Shlomo Berkovsky CSIRO, Australia
Robbert Jan Beun Utrecht University, The Netherlands
Samir Chatterjee Claremont Graduate University, USA
Luca Chittaro University of Udine, Italy
Jacqueline Corbett Smithsonian Institution, USA
Janet Davis Whitman College, USA
Johannes de Boer Saxion University of Applied Sciences, The
Netherlands
Boris de Ruyter Philips Research, The Netherlands
Peter de Vries University of Twente, The Netherlands
Alexander Felfernig Graz University of Technology, Austria
Jill Freyne CSIRO, Australia
Luciano Gamberini University of Padua, Italy
Sandra Burri Gram-Hansen Aalborg University, Denmark
Ulrike Gretzel University of Southern California, USA
Jaap Ham Eindhoven University of Technology, The
Netherlands
Marja Harjumaa VTT, Finland
Stephen Intille Northeastern University, Massachusetts, USA
Giulio Jacucci University of Helsinki, Finland
Anthony Jameson German Research Center for Artificial Intelligence
(DFKI), Germany
Maurits Kaptein Tilburg University, The Netherlands
Sarvnaz Karimi CSIRO, Australia
Pasi Karppinen University of Oulu, Finland
Saskia Kelders University of Twente, The Netherlands
Sitwat Langrial Sur University College, Oman
Geke Ludden University of Twente, The Netherlands
Thomas MacTavish Illinois Institute of Technology, USA
Alexander Meschtscherjakov University of Salzburg, Austria
Cees Midden Eindhoven University of Technology, The
Netherlands
Alexandra Millonig AIT Austrian Institute of Technology, Austria
Harri Oinas-Kukkonen University of Oulu, Finland
Rita Orji University of Waterloo, Canada
Peter Ruijten Eindhoven University of Technology, The
Netherlands
Liseth Siemons University of Twente, The Netherlands
Anna Spagnolli University of Padua, Italy
Agnis Stibe MIT Media Lab, USA
Piiastiina Tikka University of Oulu, Finland
Kristian Tørning Danish School of Media and Journalism, Denmark
Manfred Tscheligi University of Salzburg & AIT, Austria
Lisette van Gemert-Pijnen University of Twente, The Netherlands
Thomas Van Rompay University of Twente, The Netherlands
Julita Vassileva University of Saskatchewan, Canada
Vance Wilson Worcester Polytechnic Institute, USA
Khin Than Win University of Wollongong, Australia
Sponsors
We would like to thank our sponsors for their support:

ConnectedCare develops engaging digital communication and collaboration applications for
independent living and ageing, and brings innovations to market. Our team of ICT-experts, designers
and business developers are experienced in design methodologies, user-centered design, service design,
care collaboration, user interface development and business development in the context of care
collaboration and independent living. ConnectedCare – your flexible partner in EU care innovations.

A leading research centre for personalized health care. The Centre captures the available scientific
expertise within the Department of Psychology, Health and Technology (University of Twente). Our
mission is to apply psychological knowledge in the design and evaluation of technological innovations
that contribute to well-being, health and personalized healthcare.
Table of Contents
Poster Abstracts
The Impact of Age, Gender and Level of Education on the Persuasiveness of Influence
Strategies in E-commerce 10
Ifeoma Adaji & Julita Vassileva

Using Markov Chains to Analyze Paths through a Personal Health Record 12
Saskia M. Akkersdijk , Saskia M. Kelders, Louise M. A. Braakman – Jansen,
& Lisette van Gemert – Pijnen

Storyboarding Persuasion to Match Personality Traits 14
Nienke Beerlage – de Jong, Christian Wrede, Lisette van Gemert – Pijnen,
& Floor Sieverink

Healthy by Design: Involving the Target Group For Effective Persuasive Design 16
Astrid Bontenbal, Frens Pries, Fenne van Doorn, & Gitte Kloek

A Person-Adaptive e-Health Platform for Physiological Remote Monitoring and
Persuasive Use 18
Sara Casaccia, Filippo Pietroni, Michela Pirozzi, Lorenzo Scalise, & Gian
Marco Revel

Provoking Breath: an Exploration of How to Remind People to Breathe 20
Vanessa Julia Carpenter & Dan Overholt

The Consideration for Designing a Cooperative Persuasive Game 22
Yong-Xiang Chen, Pin-Hsin Lin, Hsin-Wen Liang, & Yi-Ping Hung

Persuasive Dialogue System for Energy Conservation 24
Jean-Baptiste Corrégé, Céline Clavel, Nicolas Sabouret, Emmanuel Hadoux,
Anthony Hunter, & Mehdi Ammi

Exploratory Evaluation of Motivational Text Messages Tailored to Stage and Personality 26
Roelof Anne Jelle de Vries, Randy Klaassen, Bryan Oostra, Jan Ubbo van
Baardewijk, Thomas Brus, & Tiziana Guastamacchia

Virtual Reality Social Skills Training System: Self-experiences with Virtual Cognitions
in the Context of Negotiation Training 28
Ding Ding, Willem-Paul Brinkman, & Mark A. Neerincx

Translating Dialectic Dialogues into Persuasive Coaching Strategies for Personalized
Virtual Coach. A Research Protocol for Emotional Eaters 30
Aranka Dol, Olga Kulyk , Hugo Velthuijsen, Lisette van Gemert-Pijnen, & Tatjana
van Strien

Does Beauty Matter in Behavior Change? 32
Lígia Duro, Evangelos Karapanos, Teresa Romão, & Pedro Campos

Inter-disciplinary and –sectorial Cooperation for Development of Technology Supporting
Behavioral Change 34
Maria Ehn, Mattias Derneborg, Martin Ekström, & Ann-Christin Johansson
6
Table of Contents

Human Centred Design of a Blended Learning Course Supported by Persuasive
Technology: Autobiographical Reflection for Social Work Students 36
Monique M.J. Engelbertink, Saskia M. Kelders, Kariene M. Woudt-Mittendorff,
& Gerben J. Westerhof

Towards a Faster Sustainable Behavior Change at Office Workplaces: Exploiting the
Periphery of Attention as a Persuasive Strategy 38
Nelly Condori Fernandez & Alejandro Catala

Smartphone-based Experience Sampling in Young Adolescents: Risk and Protective
Factors of Mental Health in Daily Life 40
Nicole Gunther & Vivianne Thewissen

Understanding Motivations and Potential Persuasive Design Techniques for Older
Adults’ Physical Activity Behaviors 42
Christina N. Harrington, Sean A. McGlynn, & Wendy A. Rogers

Effects of Changing Feedback Focus in Physical Activity Applications on Users’
Performance 44
Katja Herrmanny, Jürgen Ziegler, & Aysegül Dogangün

Participatory Development of Virtual Reality to Coach Forensic Psychiatric Patients 46
Hanneke Kip, SaskiaM. Kelders, Yvonne Bouman, Dirk Dijkslag, & Lisette van
Gemert-Pijnen

Wearables at Work for Health Promotion: Preferences from an Employee’s Perspective 48
Aniek Lentferink, Hilbrand Oldenhuis, Martijn de Groot, Louis Polstra, Hugo
Velthuijsen, & Lisette van Gemert-Pijnen

The Introduction of a New Shopping Experience: How Persuasive Technology Affects
Consumer Experience in Stores 50
Lina Marteros, Mirjam Galetzka, Anna Fenko, & Wenda Kielstra

A Prototype Persuasive Design Tool for Learning and Development Professionals 52
Ciarán O’Leary, Claire McAvinia, & Fred Mtenzi

Effects of Personality on Cialdini’s Persuasive Strategies 54
Kiemute Oyibo, Rita Orji, & Julita Vassileva

How Humans Interact With Emojis in SMS Environments: Preliminary Results from
3 Pilot Studies 56
Ariana Qayumi, Phoebe Fu, & BJ Fogg

Applying Persuasive Criteria to Assess Two Automotive Mobile Applications: A
Methodological Approach 58
Perrine Ruer, Sandrine Prom-Tep, & Saad Abdessettar

Smartphone-based Experience Sampling in Young Adolescents: Advantages,
Concerns and Challenges 60
Vivianne Thewissen & Nicole Gunther
7
Table of Contents
Innovative Strategies to Reduce Incidence of Hepatitis C Virus Infection among
HIV-positive Men Who Have Sex with Men in Amsterdam, The Netherlands – the
MC Free Project 62
Freke Zuure, Janke Schinkel, Udi Davidovich, Paul Zantkuyl, Wim Zuilhof,
Maria Prins, & Marc van der Valk

Doctoral Consortium Papers
Towards Improving E-commerce Users Experience Using Personalization &
Persuasive Technology 66
Ifeoma Adaji

Behavior Change Support System for Depression Prevention in Knowledge Workers 68
Franziska Burger, Willem-Paul Brinkman, & Mark Neerincx

Design Smart Products 70
Vanessa Julia Carpenter

Design for Supporting Sustainable Behaviour Retention through Context Change 72
Wanjun Chu & Renee Wever

Adaptive Persuasive Games for Wellbeing 74
Ana Ciocarlan

Persuasive Technologies for Attention-Deficit Hyperactivity Disorder (ADHD) 76
Marcelo Halpern

Understanding the Effect of Persuasive Systems Design on Older Adults’ Physical
Activity Levels 78
Christina N. Harrington

User- and Context-Adaptive Goal-Setting Support 80
Katja Herrmanny

Generating Personalized Playable Content in Gamification 83
Reza Khoshkangini, Giuseppe Valetto, & Annapaola Marconi

Understanding Social Product Design 86
Katrine Kunst

Designing Persuasive Play Experiences for Children’s Collective Physical Activity 89
Yudan Ma

Exploring Patients' and Counsellors' User Experiences of a Blended Smoking
Cessation Treatment 91
Lutz Siemer

Design and Implementation of ICT-based Communication Systems for Victim-
offender Mediation 93
Lisanne van den Berg
8
Table of Contents
Tutorials
Choice Support as a Component of Persuasive Technology 97
Anthony Jameson

Persuasive Systems Design, Evaluation and Research with the PSD Model 100
Harri Oinas-Kukkonen

Demos
mHealth Application “Stopmaatje”: Persuasive Technology for Smoking Cessation 103
Somaya Ben Allouch, Leon Chevalking, Marloes Postel, M. Brusse-Keizer,

& Marcel Pieterse

Question System for Memory Recollection. A Virtual Agent Assisting PTSD Patients
during Exposure Therapy 105

Myrthe Tielman, Mark Neerincx, & Willem-Paul Brinkman

Twente TEACH, Telemonitoring & Coaching in Stable Chronic Heart Failure 107
Robin Wesselink, Floor Sieverink, Liseth Tjin-Kam-Jet – Siemons, Andy
Swiebel, Guido Plaggenborg, Salah Said, Gerard Linssen, & Lisette van
Gemert-Pijnen

Workshop Proposals
Workshop 1: Fifth International Workshop on Behavior Change Support
Systems (BCSS 2017) 110
Piiastiina Tikka, Randy Klaassen, Pasi Karppinen, Roelof de Vries, Robby
van Delden, Harri Oinas-Kukkonen, Lisette van Gemert-Pijnen,

& Dirk Heylen

Workshop 2: Contemplating change 116
Deger Ozkaramanli, Geke Ludden, & Armagan Karahanoglu

Workshop 3: Personalizing Persuasive Technologies: Progress, Challenges, and
Opportunities 119
Rita Orji, Marc Busch, Michaela Reisinger, Arie Dijkstra, Maurits Kaptein,
& Elke Mattheiss

Workshop 4: The Ethics of Persuasive Technologies 123
Michael Nagenborg, Lily Frank, Margoth González Woge, Ching Hung,
Saskia Nagel, Steven Dorrestijn, Andreas Spahn, & Peter-Paul Verbeek

Symposium
Tailored Interactive Technology for a Healthy Lifestyle 127
Marije Baart de la Faille, Joan Dallinga, Sumit Mehra, Joey van der Bie,
Nicky Nibbeling, & Monique Simons