Performance Improvement in Hospitals and Health Systems : Managing Analytics and Quality in Healthcare, 2nd Edition PDF
Preview Performance Improvement in Hospitals and Health Systems : Managing Analytics and Quality in Healthcare, 2nd Edition
Performance Improvement in Hospitals and Health Systems Managing Analytics and Quality in Healthcare 2nd Edition Performance Improvement in Hospitals and Health Systems Managing Analytics and Quality in Healthcare 2nd Edition By James R. Langabeer II, MBA, PhD CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2018 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed on acid-free paper International Standard Book Number-13: 978-1-138-29641-1 (Hardback) International Standard Book Number-13: 978-1-138-29640-4 (Paperback) International Standard Book Number-13: 978-1-315-10005-0 (eBook) This book contains information obtained from authentic and highly regarded sources. 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Description: 2nd edition. | Boca Raton : Taylor & Francis, 2018. | Revised edition of: Performance improvement in hospitals and health systems / edited by James R. Langabeer II. Chicago, IL : HIMSS, c2009. | “A CRC title, part of the Taylor & Francis imprint, a member of the Taylor & Francis Group, the academic division of T&F Informa plc.” | Includes bibliographical references and index. Identifiers: LCCN 2017044404| ISBN 9781138296404 (paperback : alk. paper) | ISBN 9781138296411 (hardback : alk. paper) | ISBN 9781315100050 (ebook) Subjects: LCSH: Health services administration. | Medical care--Quality control. | Hospital care--Quality control. | Medical care--Evaluation. Classification: LCC RA971 .P465 2018 | DDC 362.11--dc23 LC record available at https://lccn.loc.gov/2017044404 Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Leadership is the capacity to translate vision into reality. Dr. Warren Bennis, Management Scholar Contents Acknowledgments ............................................................................ ix About the Editor .......................................................................................xi About the Contributors .........................................................................xiii Introduction .................................................................................. xvii SeCtion i QUALitY AnD PeRFoRMAnCe in HeALtH 1 Quality and Quality Management ................................................3 JAMES LANGABEER 2 Strategy and Performance Management ....................................19 JAMES LANGABEER AND OSAMA MIKHAIL SeCtion ii PeRFoRMAnCe iMPRoVeMent MetHoDS 3 Performance Management Methods and Tools ..........................43 JAMES LANGABEER 4 Developing New Quality Teams .................................................63 JAMES LANGABEER 5 Project Management ..................................................................75 JAMES LANGABEER AND RIGOBERTO DELGADO 6 Process Redesign .....................................................................101 KIM BRANT‑LUCICH SeCtion iii DAtA AnALYtiCS AnD PoPULAtion HeALtH 7 Big Data, Predictive Modeling, and Collaboration ..................123 JAMES LANGABEER 8 Analytics in Healthcare Organizations ....................................141 JEFFREY R. HELTON vii viii ◾ Contents 9 Population Health Management ..............................................169 BOBBIE KITE 10 Future of Quality Improvement ...............................................201 TIFFANY CHAMPAGNE‑LANGABEER AND RIGOBERTO DELGADO Glossary of Key Terms ...................................................................213 Index ..............................................................................................225 Acknowledgments The healthcare industry is dynamic, so individuals and organizations must change as well. We grow and improve by reading, by continuous learning, by leading, and by serving our profession. That’ s why I appreciate the sup- port from the Healthcare Information and Management Systems Society in this second edition. I also appreciate the always rapid responses to my ques- tions from Taylor & Francis senior editor Kristine Mednansky. Also, as with the first edition, this book would not be possible without the contributed expertise from a few of my colleagues. Their perspectives help provide balance and offer insights and creative perspectives. I appreci- ate their contributions. Lastly, I wish to acknowledge all the great innova- tors, researchers, and practitioners who have helped form new theories and pathways for driving quality and change in this industry. There are a lot of health organizations doing some wonderful things, and we are all learning from their successes and failures. I hope that the ideas we present here will spark ideas and actions in those who read this book. I also really appreciate my wife, Tiffany, for all her love and support. ix
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