Organizational Communication: Approaches and Processes PDF
Preview Organizational Communication: Approaches and Processes
Organizational Communication Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Organizational Communication: Approaches and Processes SEVENTH EDITION Katherine Miller Arizona State University Australia(cid:129)Brazil(cid:129)Japan(cid:129)Korea(cid:129)Mexico(cid:129)Singapore(cid:129)Spain(cid:129)UnitedKingdom(cid:129)UnitedStates Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest. Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. OrganizationalCommunication: ©2015,2012CengageLearning ApproachesandProcesses,SeventhEdition KatherineMiller WCN: 02-200-203 ALLRIGHTSRESERVED.Nopartofthisworkcoveredbythecopyrightherein ProductDirector:MonicaEckman maybereproduced,transmitted,stored,orusedinanyformorbyanymeans SeniorProductManager:NicoleMorinon graphic,electronic,ormechanical,includingbutnotlimitedtophotocopying, ContentDeveloper:LarryGoldberg recording,scanning,digitizing,taping,Webdistribution,information ContentCoordinator:AliciaLandsberg networks,orinformationstorageandretrievalsystems,exceptaspermitted underSection107or108ofthe1976UnitedStatesCopyrightAct,withoutthe ProductAssistant:ColinSolan priorwrittenpermissionofthepublisher. 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CengageLearningproductsarerepresentedinCanadaby NelsonEducation,Ltd. Foryourcourseandlearningsolutions,visitwww.cengage.com. Purchaseanyofourproductsatyourlocalcollegestoreoratourpreferred onlinestorewww.cengagebrain.com. Instructors:Pleasevisitlogin.cengage.comandlogintoaccess instructor-specificresources. Printed in the United States of America 1 2 3 4 5 6 7 17 16 15 14 13 Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. About the Author Dr. Katherine Miller is a leading scholar on processes of emotion and compassion in the workplace. She holds bachelor’s and master’s degrees in communication from Michigan State University, and a doctorate from the Annenberg School of Communication at the University of Southern California. She is currently a profes- sor at Arizona State University and has also served on the faculties of Michigan State University, University of Kansas, and Texas A&M University. Dr. Miller is the author of four books and more than sixty journal articles and book chapters. v Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Brief Contents Preface xvii CHAPTER 1 The Challenge of Organizational Communication 1 CHAPTER 2 Classical Approaches 17 CHAPTER 3 Human Relations and Human Resources Approaches 37 CHAPTER 4 Systems and Cultural Approaches 60 CHAPTER 5 Constitutive Approaches 82 CHAPTER 6 Critical and Feminist Approaches 99 CHAPTER 7 Socialization Processes 119 CHAPTER 8 Decision-Making Processes 139 CHAPTER 9 Conflict Management Processes 158 CHAPTER 10 Organizational Change and Leadership Processes 176 CHAPTER 11 Processes of Emotion in the Workplace 195 CHAPTER 12 Organizational Diversity Processes 216 CHAPTER 13 Technological Processes 235 CHAPTER 14 The Changing Landscape of Organizations 254 Glossary 271 References 281 Name Index 309 Subject Index 317 vii Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Copyright 2013 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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