Organizational Behaviour and Work: A critical introduction

455 Pages·2018·8.07 MB·English

by  Fiona M. Wilson

Organizational Behaviour and Work

Organizational
Behaviour and
Work
A critical introduction
FIFTH EDITION
Fiona M. Wilson
1
1
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© Fiona M. Wilson 2018
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Second edition 2004
Third edition 2010
Fourth edition 2014
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Library of Congress Control Number: 2017959734
ISBN 978–0–19–251097–6
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Brief contents
About the Author xvii
Acknowledgements xvii
How to Use the Book xviii
How to Use the Online Resources xx
Introduction 1
PART 1 Approaching management critically
1 Setting the scene 13
2 Employees’ views of work 38
3 Managerial views of work 69
4 The rationality of management 90
5 Sexuality, sex typing, and gender 113
PART 2 Classic organizational behaviour and the critique
6 Motivation 135
7 Leadership 158
8 Perception 181
9 Personality 203
10 Organizational learning 222
11 Culture 239
12 Teams and teamworking 266
13 Structure 284
14 All change? 306
PART 3 The core of critical approaches
15 Managerial power and control 333
16 Organizational misbehaviour 356
vi BrIEf COnTEnTS
17 Voluntary, not-for-profit, and alternative organizations 379
18 Health, well-being, emotion, and stress 396
Glossary 419
Index 423
Detailed contents
About the Author xvii
Acknowledgements xvii
How to Use the Book xviii
How to Use the Online Resources xx
Introduction 1
Further Reading 8
Research Questions 8
References 9
PART 1 Approaching management critically
1 Setting the scene 13
Introduction 13
Scene setting 14
Globalization 14
Human trafficking and modern-day slavery 16
Corporate social responsibility and ethical behaviour 16
The growth of the enterprise economy 17
Trends in the working population 17
Income and social mobility 21
Men and women working 23
Men, women, and management 25
Mothers’ and fathers’ attitudes to work and family 26
Working hours 27
Part-time working 28
Homeworking 28
More scene-setting issues 29
Key Points 30
Case Study 30
Further Reading 31
Links to Films and Novels 31
Research Questions 31
References 32
viii DETAILED COnTEnTS
2 Employees’ views of work 38
Introduction 38
Alienation 39
The experience of the assembly line 40
Making work manageable 42
The experience of work in the call centre 43
Class and orientation to work 44
What work means 47
Measuring the meaning of work 49
Job redesign to improve the intrinsic meaning of work 50
Class, gender, and the meaning of work 52
More ‘not so good’ and ‘unskilled’ low-paid jobs 54
The experience of catering work 57
Working-class kids, working-class jobs, and the case of care assistants 58
The experience of homeworking 59
Conclusion 60
Key Points 61
Case Study 61
Further Reading 62
Links to Films and Novels 62
Research Questions 63
References 63
3 Managerial views of work 69
Introduction 69
The definition of ‘management’ 70
Research on the role of the manager 70
Management as a profession 78
Middle management 79
Success in management 80
Management and gender 80
The reality for the woman manager 81
‘Double jeopardy’: the reality for the ethnic minority woman manager 81
Surprises in managerial work 82
Standing back from managerial work 83
Conclusion 84
Key Points 84
Case Study 85
DETAILED COnTEnTS ix
Further Reading 85
Links to Films and Novels 86
Research Questions 86
References 86
4 The rationality of management 90
Introduction 90
Early management thinkers and rationality 91
The rationale of scientific management and Taylorism 91
Henry Ford 94
Routinization, the detailed division of labour, and modern-day Taylorism 95
The rationale of the human relations movement 98
Job redesign 101
The rationale of fitting workers to jobs 102
Eugenics 103
Intelligence testing 104
Vocational guidance: testing, then fitting people to jobs 106
Conclusion 107
Key Points 107
Case Study 108
Further Reading 108
Links to Films and Novels 109
Research Questions 109
References 109
5 Sexuality, sex typing, and gender 113
Introduction 113
Sexuality in organizations 114
The sex typing of male and female jobs 115
The sex stereotype and emotional labour 117
Masculinity and managing feelings 119
Feeling in control 121
Accounting for emotion 122
Organizational romance 123
Sexual harassment 124
Conclusion 126
Key Points 126
Case Study 126
Further Reading 127