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Organizational Behaviour and Work: A critical introduction PDF

455 Pages·2018·8.07 MB·English
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Organizational Behaviour and Work Organizational Behaviour and Work A critical introduction FIFTH EDITION Fiona M. Wilson 1 1 Great Clarendon Street, Oxford, OX2 6DP, United Kingdom Oxford University Press is a department of the University of Oxford. It furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide. Oxford is a registered trade mark of Oxford University Press in the UK and in certain other countries © Fiona M. Wilson 2018 The moral rights of the author have been asserted Second edition 2004 Third edition 2010 Fourth edition 2014 Impression: 1 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of Oxford University Press, or as expressly permitted by law, by licence or under terms agreed with the appropriate reprographics rights organization. Enquiries concerning reproduction outside the scope of the above should be sent to the Rights Department, Oxford University Press, at the address above You must not circulate this work in any other form and you must impose this same condition on any acquirer Published in the United States of America by Oxford University Press 198 Madison Avenue, New York, NY 10016, United States of America British Library Cataloguing in Publication Data Data available Library of Congress Control Number: 2017959734 ISBN 978–0–19–251097–6 Printed in Great Britain by Bell & Bain Ltd., Glasgow Links to third party websites are provided by Oxford in good faith and for information only. Oxford disclaims any responsibility for the materials contained in any third party website referenced in this work. Brief contents About the Author xvii Acknowledgements xvii How to Use the Book xviii How to Use the Online Resources xx Introduction 1 PART 1 Approaching management critically 1 Setting the scene 13 2 Employees’ views of work 38 3 Managerial views of work 69 4 The rationality of management 90 5 Sexuality, sex typing, and gender 113 PART 2 Classic organizational behaviour and the critique 6 Motivation 135 7 Leadership 158 8 Perception 181 9 Personality 203 10 Organizational learning 222 11 Culture 239 12 Teams and teamworking 266 13 Structure 284 14 All change? 306 PART 3 The core of critical approaches 15 Managerial power and control 333 16 Organizational misbehaviour 356 vi BrIEf COnTEnTS 17 Voluntary, not-for-profit, and alternative organizations 379 18 Health, well-being, emotion, and stress 396 Glossary 419 Index 423 Detailed contents About the Author xvii Acknowledgements xvii How to Use the Book xviii How to Use the Online Resources xx Introduction 1 Further Reading 8 Research Questions 8 References 9 PART 1 Approaching management critically 1 Setting the scene 13 Introduction 13 Scene setting 14 Globalization 14 Human trafficking and modern-day slavery 16 Corporate social responsibility and ethical behaviour 16 The growth of the enterprise economy 17 Trends in the working population 17 Income and social mobility 21 Men and women working 23 Men, women, and management 25 Mothers’ and fathers’ attitudes to work and family 26 Working hours 27 Part-time working 28 Homeworking 28 More scene-setting issues 29 Key Points 30 Case Study 30 Further Reading 31 Links to Films and Novels 31 Research Questions 31 References 32 viii DETAILED COnTEnTS 2 Employees’ views of work 38 Introduction 38 Alienation 39 The experience of the assembly line 40 Making work manageable 42 The experience of work in the call centre 43 Class and orientation to work 44 What work means 47 Measuring the meaning of work 49 Job redesign to improve the intrinsic meaning of work 50 Class, gender, and the meaning of work 52 More ‘not so good’ and ‘unskilled’ low-paid jobs 54 The experience of catering work 57 Working-class kids, working-class jobs, and the case of care assistants 58 The experience of homeworking 59 Conclusion 60 Key Points 61 Case Study 61 Further Reading 62 Links to Films and Novels 62 Research Questions 63 References 63 3 Managerial views of work 69 Introduction 69 The definition of ‘management’ 70 Research on the role of the manager 70 Management as a profession 78 Middle management 79 Success in management 80 Management and gender 80 The reality for the woman manager 81 ‘Double jeopardy’: the reality for the ethnic minority woman manager 81 Surprises in managerial work 82 Standing back from managerial work 83 Conclusion 84 Key Points 84 Case Study 85 DETAILED COnTEnTS ix Further Reading 85 Links to Films and Novels 86 Research Questions 86 References 86 4 The rationality of management 90 Introduction 90 Early management thinkers and rationality 91 The rationale of scientific management and Taylorism 91 Henry Ford 94 Routinization, the detailed division of labour, and modern-day Taylorism 95 The rationale of the human relations movement 98 Job redesign 101 The rationale of fitting workers to jobs 102 Eugenics 103 Intelligence testing 104 Vocational guidance: testing, then fitting people to jobs 106 Conclusion 107 Key Points 107 Case Study 108 Further Reading 108 Links to Films and Novels 109 Research Questions 109 References 109 5 Sexuality, sex typing, and gender 113 Introduction 113 Sexuality in organizations 114 The sex typing of male and female jobs 115 The sex stereotype and emotional labour 117 Masculinity and managing feelings 119 Feeling in control 121 Accounting for emotion 122 Organizational romance 123 Sexual harassment 124 Conclusion 126 Key Points 126 Case Study 126 Further Reading 127

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