Organisational behaviour : individuals, groups and organisation

374 Pages·2009·7.082 MB·English

by  Brooks, Ian

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Organisational Behaviour
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Organisational
Behaviour
Individuals, Groups and Organisation
4th edition
Ian Brooks
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Pearson Education Limited
Edinburgh GateHarlow
Essex CM20 2JEEngland
and Associated Companies throughout the world
Visit us on the World Wide Web at:
www.pearsoned.co.uk
First published 1999
Second edition 2003
Third edition 2006
Fourth edition published 2009
© Pearson Education Limited 1999, 2009
The rights of Ian Brooks, Hugh Davenport, Jon Stephens and Stephen Swailes to be identified as authors
of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without either the prior written permission of thepublisher or a licence permitting restricted copying in the United Kingdom issued by the
Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS.
All trademarks used herein are the property of their respective owners. The use of any trademark in this text
does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the
use of such trademarks imply any affiliation with or endorsement of this book by such owners.
ISBN: 978-0-273-71536-8
British Library Cataloguing-in-Publication Data
A catalog record for this book is available from the Library of Congress
Library of Congress Cataloging-in-Publication Data
Brooks, Ian, 1956–
Organisational behaviour: individuals, groups and organisation / Ian Brooks.—4th ed.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-273-71536-8 (pbk.)
1. Organizational behavior. I. Title.
HD58.7.B7545 2009302.3'5—dc22
2008040495
10 9 8 7 6 5 4 3 2
12 11 10 09
Typeset in 9.5/12.5 Stone Serif by 30
Printed and bound by Graficas Estella, Spain
The publisher’s policy is to use paper manufactured from sustainable forests.
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For Lucy, Connor, Cara, Hannah and Bernie
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Contents
Contributors xiii
Preface xv
Acknowledgements xvii
1 Introduction 1
Introduction 2
Studyingorganisationalbehaviour 2
Diversityintheworkplace 4
Conflictandcommunication 6
Organisationalchange 7
Overviewofthebook 7
Reference 11
Furtherreading 11
Internetsites 11
2 Organisational theory 13
Introduction 14
Macro-organisationaltheories 15
Technical–rationalapproach 16
Socio-humanapproach 22
Systemstheory 24
Contingencytheory 26
Contemporarylensesandpostmodernism 30
Organisationalanalysis:contemporarythemes 34
Managerialimplications 36
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viii Contents
Summaryofmainpoints 37
Conclusions 37
Questions 38
References 38
Furtherreading 39
Internetsites 39
3 Perspectives on individual behaviour 41
Jon Stephens
Introduction 42
Individualbehaviourandpersonality 42
Perceptionandtheperceptualprocess 51
Attitudesandvalues 56
Individuallearningintheorganisation 62
Decisionmaking 65
Communication,changeandconflict 68
Managerialimplications 71
Summaryofmainpoints 72
Conclusions 73
Questions 73
References 74
Furtherreading 76
Internetsites 77
4 Motivation at work 79
Introduction 80
Schoolsofthought 81
Expectancytheory:aframeworkfortheanalysisofworkplacemotivation 82
Needstheory 87
Intrinsicandextrinsicrewards 93
Motivationandequitabletreatment 97
Change,motivationandthepsychologicalcontract 98
Motivationandconflict 99
Contemporarymotivationtheories 102
Motivationandjobdesign 104
Managerialimplications 106
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Contents ix
Summaryofmainpoints 106
Conclusions 107
Questions 107
References 108
Furtherreading 109
Internetsites 110
5 Groups and teams 111
Hugh Davenport
Introduction 112
Whygatheringroups? 112
Groupsandteams 115
Formalandinformalgroupsandteams 121
Stagesofgroupandteamdevelopment 123
Rolesandroutines 127
Buildingandmaintainingeffectiveteams 131
Communicationandconflict 137
Groupsandchange 141
Managerialimplications 149
Summaryofmainpoints 150
Conclusions 150
Questions 151
References 152
Furtherreading 154
Internetsites 155
6 Management and leadership 157
Introduction 158
FromTaylortoMintzberg 158
Differentiatingleadershipfrommanagement 163
Leadership:schoolsofthought 165
Leadershipstyle 168
Reframingleadership 175
Leadershipandchange 177
Leadershipanddiversity 184
Leadershipandcommunications 184