Organisational behaviour : individuals, groups and organisation PDF
Preview Organisational behaviour : individuals, groups and organisation
A01_BROO5368_04_SE_FM.QXD:PE12094 11/9/08 11:24 Page i Organisational Behaviour A01_BROO5368_04_SE_FM.QXD:PE12094 11/9/08 11:24 Page ii Weworkwithleadingauthorstodevelopthe strongesteducationalmaterialsinbusinessand management,bringingcutting-edgethinkingandbest learningpracticetoaglobalmarket. Underarangeofwell-knownimprints,including FinancialTimesPrenticeHall,wecrafthigh-quality printandelectronicpublicationswhichhelpreadersto understandandapplytheircontent,whetherstudying oratwork. Tofindoutmoreaboutthecompleterangeofour publishing,pleasevisitusontheWorldWideWebat: www.pearsoned.co.uk A01_BROO5368_04_SE_FM.QXD:PE12094 11/9/08 11:24 Page iii Organisational Behaviour Individuals, Groups and Organisation 4th edition Ian Brooks A01_BROO5368_04_SE_FM.QXD:PE12094 8/25/09 4:10 PM Page iv Pearson Education Limited Edinburgh GateHarlow Essex CM20 2JEEngland and Associated Companies throughout the world Visit us on the World Wide Web at: www.pearsoned.co.uk First published 1999 Second edition 2003 Third edition 2006 Fourth edition published 2009 © Pearson Education Limited 1999, 2009 The rights of Ian Brooks, Hugh Davenport, Jon Stephens and Stephen Swailes to be identified as authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of thepublisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS. All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners. ISBN: 978-0-273-71536-8 British Library Cataloguing-in-Publication Data A catalog record for this book is available from the Library of Congress Library of Congress Cataloging-in-Publication Data Brooks, Ian, 1956– Organisational behaviour: individuals, groups and organisation / Ian Brooks.—4th ed. p. cm. Includes bibliographical references and index. ISBN 978-0-273-71536-8 (pbk.) 1. Organizational behavior. I. Title. HD58.7.B7545 2009302.3'5—dc22 2008040495 10 9 8 7 6 5 4 3 2 12 11 10 09 Typeset in 9.5/12.5 Stone Serif by 30 Printed and bound by Graficas Estella, Spain The publisher’s policy is to use paper manufactured from sustainable forests. A01_BROO5368_04_SE_FM.QXD:PE12094 11/9/08 11:24 Page v For Lucy, Connor, Cara, Hannah and Bernie A01_BROO5368_04_SE_FM.QXD:PE12094 11/9/08 11:24 Page vi A01_BROO5368_04_SE_FM.QXD:PE12094 11/9/08 11:24 Page vii Contents Contributors xiii Preface xv Acknowledgements xvii 1 Introduction 1 Introduction 2 Studyingorganisationalbehaviour 2 Diversityintheworkplace 4 Conflictandcommunication 6 Organisationalchange 7 Overviewofthebook 7 Reference 11 Furtherreading 11 Internetsites 11 2 Organisational theory 13 Introduction 14 Macro-organisationaltheories 15 Technical–rationalapproach 16 Socio-humanapproach 22 Systemstheory 24 Contingencytheory 26 Contemporarylensesandpostmodernism 30 Organisationalanalysis:contemporarythemes 34 Managerialimplications 36 A01_BROO5368_04_SE_FM.QXD:PE12094 11/9/08 11:24 Page viii viii Contents Summaryofmainpoints 37 Conclusions 37 Questions 38 References 38 Furtherreading 39 Internetsites 39 3 Perspectives on individual behaviour 41 Jon Stephens Introduction 42 Individualbehaviourandpersonality 42 Perceptionandtheperceptualprocess 51 Attitudesandvalues 56 Individuallearningintheorganisation 62 Decisionmaking 65 Communication,changeandconflict 68 Managerialimplications 71 Summaryofmainpoints 72 Conclusions 73 Questions 73 References 74 Furtherreading 76 Internetsites 77 4 Motivation at work 79 Introduction 80 Schoolsofthought 81 Expectancytheory:aframeworkfortheanalysisofworkplacemotivation 82 Needstheory 87 Intrinsicandextrinsicrewards 93 Motivationandequitabletreatment 97 Change,motivationandthepsychologicalcontract 98 Motivationandconflict 99 Contemporarymotivationtheories 102 Motivationandjobdesign 104 Managerialimplications 106 A01_BROO5368_04_SE_FM.QXD:PE12094 11/9/08 11:24 Page ix Contents ix Summaryofmainpoints 106 Conclusions 107 Questions 107 References 108 Furtherreading 109 Internetsites 110 5 Groups and teams 111 Hugh Davenport Introduction 112 Whygatheringroups? 112 Groupsandteams 115 Formalandinformalgroupsandteams 121 Stagesofgroupandteamdevelopment 123 Rolesandroutines 127 Buildingandmaintainingeffectiveteams 131 Communicationandconflict 137 Groupsandchange 141 Managerialimplications 149 Summaryofmainpoints 150 Conclusions 150 Questions 151 References 152 Furtherreading 154 Internetsites 155 6 Management and leadership 157 Introduction 158 FromTaylortoMintzberg 158 Differentiatingleadershipfrommanagement 163 Leadership:schoolsofthought 165 Leadershipstyle 168 Reframingleadership 175 Leadershipandchange 177 Leadershipanddiversity 184 Leadershipandcommunications 184
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